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UNABLE TO CONNECT TO CQG FIX

View Count: 1840

[2016-06-11 11:50:14]
[Go To First Post]
User416087 - Posts: 1
Hi,
I tried connecting to CQG FIX this morning without success having had no issues with the feed on 8th June 2016 .After re-installing SC the following error log appeared,

Reading Internal Order ID file. | 2016-06-11 11:08:43
Reading Trade Orders file. | 2016-06-11 11:08:43
Reading Trade Positions file. | 2016-06-11 11:08:43
Software version: 1426 | 2016-06-11 11:08:43
Uses New Spreadsheets | 2016-06-11 11:08:43
Enabled for: Advanced Features. | 2016-06-11 11:08:43
Enabled for: Advanced Features 2. | 2016-06-11 11:08:43
Enabled for: Sierra Chart Historical Data Service. | 2016-06-11 11:08:43
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-06-11 11:08:43
Current selected Data/Trading service: CQG FIX Trading | 2016-06-11 11:08:43
Chart Update Interval: 500 | 2016-06-11 11:08:43
Data/Trade Service Settings automatically set. | 2016-06-11 11:08:43
Time Zone: +00:00:00 (UTC+00) | 2016-06-11 11:08:43
2016-06-11 12:08:47 Local computer time | 2016-06-11 11:08:43
2016-06-11 11:08:47 Local computer time in UTC | 2016-06-11 11:08:43
2016-06-11 11:08:47 Local computer time in SC Time Zone | 2016-06-11 11:08:43
2016-06-11 11:08:33 Server time in UTC | 2016-06-11 11:08:43
Local computer UTC time and Server UTC time difference: 13 seconds. | 2016-06-11 11:08:43
Program path: C:\SierraChart\ | 2016-06-11 11:08:43
Data Files path: C:\SierraChart\Data\ | 2016-06-11 11:08:43
OS Version Number: 6.2 | 2016-06-11 11:08:43
Locale Setting: C | 2016-06-11 11:08:43

Checking for new symbol settings for cqg | 2016-06-11 11:08:43
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-06-11 11:08:43
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-06-11 11:08:43
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-06-11 11:08:43
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-06-11 11:08:43
Symbol settings are up-to-date for cqg | 2016-06-11 11:08:43

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:08:52
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:08:52
socket (4) | Connected. | 2016-06-11 11:08:52
CQG FIX: Sending the Logon message. | 2016-06-11 11:08:52
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-06-11 11:08:52
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-06-11 11:08:52
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-06-11 11:08:52
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-06-11 11:08:52
CQG FIX Trading | Connected to trading server. | 2016-06-11 11:08:52
CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:08:52
CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:08:52
CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:08:52
CQG FIX - FCM name: AMP3 | 2016-06-11 11:08:53
CQG WebAPI websocket (5) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:09:14
CQG WebAPI websocket (5) | Shutdown and closed. | 2016-06-11 11:09:14
CQG WebAPI | Websocket closed. | 2016-06-11 11:09:14
CQG FIX Trading | Websocket closed. | 2016-06-11 11:09:14
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:09:14
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:09:14
CQG FIX: DisconnectFIX called. | 2016-06-11 11:09:14
CQG FIX: Sending a Logout message. | 2016-06-11 11:09:14
CQG FIX Trading | Disconnected. | 2016-06-11 11:09:14
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:09:14
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:09:14
socket (4) | Shutdown and closed. | 2016-06-11 11:09:14
CQG FIX: Disconnected. | 2016-06-11 11:09:14

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:09:17
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:09:17
socket (6) | Connected. | 2016-06-11 11:09:17
CQG FIX: Sending the Logon message. | 2016-06-11 11:09:17
CQG FIX Trading | Connected to trading server. | 2016-06-11 11:09:17
CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:09:17
CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:09:17
CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:09:17
CQG FIX - FCM name: AMP3 | 2016-06-11 11:09:17
CQG WebAPI websocket (7) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:09:38
CQG WebAPI websocket (7) | Shutdown and closed. | 2016-06-11 11:09:38
CQG WebAPI | Websocket closed. | 2016-06-11 11:09:38
CQG FIX Trading | Websocket closed. | 2016-06-11 11:09:38
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:09:38
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:09:38
CQG FIX: DisconnectFIX called. | 2016-06-11 11:09:38
CQG FIX: Sending a Logout message. | 2016-06-11 11:09:38
CQG FIX Trading | Disconnected. | 2016-06-11 11:09:38
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:09:38
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:09:38
socket (6) | Shutdown and closed. | 2016-06-11 11:09:38
CQG FIX: Disconnected. | 2016-06-11 11:09:38

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:09:41
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:09:41
socket (8) | Connected. | 2016-06-11 11:09:41
CQG FIX: Sending the Logon message. | 2016-06-11 11:09:41
CQG FIX Trading | Connected to trading server. | 2016-06-11 11:09:42
CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:09:42
CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:09:42
CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:09:42
CQG FIX - FCM name: AMP3 | 2016-06-11 11:09:42
CQG WebAPI websocket (9) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:10:03
CQG WebAPI websocket (9) | Shutdown and closed. | 2016-06-11 11:10:03
CQG WebAPI | Websocket closed. | 2016-06-11 11:10:03
CQG FIX Trading | Websocket closed. | 2016-06-11 11:10:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:10:03
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:10:03
CQG FIX: DisconnectFIX called. | 2016-06-11 11:10:03
CQG FIX: Sending a Logout message. | 2016-06-11 11:10:03
CQG FIX Trading | Disconnected. | 2016-06-11 11:10:03
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:10:03
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:10:03
socket (8) | Shutdown and closed. | 2016-06-11 11:10:03
CQG FIX: Disconnected. | 2016-06-11 11:10:03

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:10:06
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:10:06
socket (10) | Connected. | 2016-06-11 11:10:06
CQG FIX: Sending the Logon message. | 2016-06-11 11:10:06
CQG FIX Trading | Connected to trading server. | 2016-06-11 11:10:06
CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:10:06
CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:10:06
CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:10:06
CQG FIX - FCM name: AMP3 | 2016-06-11 11:10:07
CQG WebAPI websocket (11) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:10:27
CQG WebAPI websocket (11) | Shutdown and closed. | 2016-06-11 11:10:27
CQG WebAPI | Websocket closed. | 2016-06-11 11:10:27
CQG FIX Trading | Websocket closed. | 2016-06-11 11:10:27
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:10:27
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:10:27
CQG FIX: DisconnectFIX called. | 2016-06-11 11:10:27
CQG FIX: Sending a Logout message. | 2016-06-11 11:10:27
CQG FIX Trading | Disconnected. | 2016-06-11 11:10:27
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:10:27
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:10:27
socket (10) | Shutdown and closed. | 2016-06-11 11:10:27
CQG FIX: Disconnected. | 2016-06-11 11:10:27

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:10:30
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:10:30
socket (12) | Connected. | 2016-06-11 11:10:30
CQG FIX: Sending the Logon message. | 2016-06-11 11:10:31
CQG FIX Trading | Connected to trading server. | 2016-06-11 11:10:31
CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:10:31
CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:10:31
CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:10:31
CQG FIX - FCM name: AMP3 | 2016-06-11 11:10:31
CQG WebAPI websocket (13) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:10:52
CQG WebAPI websocket (13) | Shutdown and closed. | 2016-06-11 11:10:52
CQG WebAPI | Websocket closed. | 2016-06-11 11:10:52
CQG FIX Trading | Websocket closed. | 2016-06-11 11:10:52
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:10:52
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:10:52
CQG FIX: DisconnectFIX called. | 2016-06-11 11:10:52
CQG FIX: Sending a Logout message. | 2016-06-11 11:10:52
CQG FIX Trading | Disconnected. | 2016-06-11 11:10:52
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:10:52
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:10:52
socket (12) | Shutdown and closed. | 2016-06-11 11:10:52
CQG FIX: Disconnected. | 2016-06-11 11:10:52

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:10:55
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:10:55
socket (15) | Connected. | 2016-06-11 11:10:55
CQG FIX: Sending the Logon message. | 2016-06-11 11:10:55
CQG FIX Trading | Connected to trading server. | 2016-06-11 11:10:56
CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:10:56
CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:10:56
CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:10:56
CQG FIX - FCM name: AMP3 | 2016-06-11 11:10:56
File >> Disconnect selected. | 2016-06-11 11:11:15
CQG FIX: DisconnectFIX called. | 2016-06-11 11:11:15
CQG FIX: Sending a Logout message. | 2016-06-11 11:11:15
CQG WebAPI websocket (16) | Shutdown and closed. | 2016-06-11 11:11:15
CQG WebAPI | Websocket closed. | 2016-06-11 11:11:15
CQG FIX Trading | Websocket closed. | 2016-06-11 11:11:15
CQG FIX Trading | Disconnected. | 2016-06-11 11:11:15
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:11:16
socket (15) | Shutdown and closed. | 2016-06-11 11:11:16
CQG FIX: Disconnected. | 2016-06-11 11:11:16

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:11:36
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:11:36
socket (17) | Connected. | 2016-06-11 11:11:37
CQG FIX: Sending the Logon message. | 2016-06-11 11:11:37
CQG FIX Trading | Connected to trading server. | 2016-06-11 11:11:37
CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:11:37
CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:11:37
CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:11:37
CQG FIX - FCM name: AMP3 | 2016-06-11 11:11:37
CQG WebAPI websocket (18) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:11:58
CQG WebAPI websocket (18) | Shutdown and closed. | 2016-06-11 11:11:58
CQG WebAPI | Websocket closed. | 2016-06-11 11:11:58
CQG FIX Trading | Websocket closed. | 2016-06-11 11:11:58
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:11:58
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:11:58
CQG FIX: DisconnectFIX called. | 2016-06-11 11:11:58
CQG FIX: Sending a Logout message. | 2016-06-11 11:11:58
CQG FIX Trading | Disconnected. | 2016-06-11 11:11:58
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:11:58
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:11:58
socket (17) | Shutdown and closed. | 2016-06-11 11:11:58
CQG FIX: Disconnected. | 2016-06-11 11:11:58

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:12:01
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:12:01
socket (19) | Connected. | 2016-06-11 11:12:01
CQG FIX: Sending the Logon message. | 2016-06-11 11:12:01
CQG FIX Trading | Connected to trading server. | 2016-06-11 11:12:01
CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:12:01
CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:12:01
CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:12:01
CQG FIX - FCM name: AMP3 | 2016-06-11 11:12:01
File >> Disconnect selected. | 2016-06-11 11:12:12
CQG FIX: DisconnectFIX called. | 2016-06-11 11:12:12
CQG FIX: Sending a Logout message. | 2016-06-11 11:12:12
CQG WebAPI websocket (20) | Shutdown and closed. | 2016-06-11 11:12:12
CQG WebAPI | Websocket closed. | 2016-06-11 11:12:12
CQG FIX Trading | Websocket closed. | 2016-06-11 11:12:12
CQG FIX Trading | Disconnected. | 2016-06-11 11:12:12
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:12:12
socket (19) | Shutdown and closed. | 2016-06-11 11:12:12
CQG FIX: Disconnected. | 2016-06-11 11:12:12


Will be grateful for any suggestions.

Cheers
[2016-06-11 12:17:52]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Looks like the CQG Web API server is currently down at this time.

Or this is caused by a firewall on your computer. Refer to help topic 1.2:
Https://www.sierrachart.com/index.php?l=helpdetails1.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-06-11 12:48:59]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
For reference this is the relevant message:

CQG WebAPI websocket (18) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:11:58
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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