Support Board
Date/Time: Sat, 10 May 2025 17:05:15 +0000
UNABLE TO CONNECT TO CQG FIX
View Count: 1954
| [2016-06-11 11:50:14] |
| User416087 - Posts: 1 |
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Hi, I tried connecting to CQG FIX this morning without success having had no issues with the feed on 8th June 2016 .After re-installing SC the following error log appeared, Reading Internal Order ID file. | 2016-06-11 11:08:43 Reading Trade Orders file. | 2016-06-11 11:08:43 Reading Trade Positions file. | 2016-06-11 11:08:43 Software version: 1426 | 2016-06-11 11:08:43 Uses New Spreadsheets | 2016-06-11 11:08:43 Enabled for: Advanced Features. | 2016-06-11 11:08:43 Enabled for: Advanced Features 2. | 2016-06-11 11:08:43 Enabled for: Sierra Chart Historical Data Service. | 2016-06-11 11:08:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-06-11 11:08:43 Current selected Data/Trading service: CQG FIX Trading | 2016-06-11 11:08:43 Chart Update Interval: 500 | 2016-06-11 11:08:43 Data/Trade Service Settings automatically set. | 2016-06-11 11:08:43 Time Zone: +00:00:00 (UTC+00) | 2016-06-11 11:08:43 2016-06-11 12:08:47 Local computer time | 2016-06-11 11:08:43 2016-06-11 11:08:47 Local computer time in UTC | 2016-06-11 11:08:43 2016-06-11 11:08:47 Local computer time in SC Time Zone | 2016-06-11 11:08:43 2016-06-11 11:08:33 Server time in UTC | 2016-06-11 11:08:43 Local computer UTC time and Server UTC time difference: 13 seconds. | 2016-06-11 11:08:43 Program path: C:\SierraChart\ | 2016-06-11 11:08:43 Data Files path: C:\SierraChart\Data\ | 2016-06-11 11:08:43 OS Version Number: 6.2 | 2016-06-11 11:08:43 Locale Setting: C | 2016-06-11 11:08:43 Checking for new symbol settings for cqg | 2016-06-11 11:08:43 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-06-11 11:08:43 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-06-11 11:08:43 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-06-11 11:08:43 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-06-11 11:08:43 Symbol settings are up-to-date for cqg | 2016-06-11 11:08:43 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:08:52 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:08:52 socket (4) | Connected. | 2016-06-11 11:08:52 CQG FIX: Sending the Logon message. | 2016-06-11 11:08:52 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-06-11 11:08:52 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-06-11 11:08:52 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-06-11 11:08:52 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-06-11 11:08:52 CQG FIX Trading | Connected to trading server. | 2016-06-11 11:08:52 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:08:52 CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:08:52 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:08:52 CQG FIX - FCM name: AMP3 | 2016-06-11 11:08:53 CQG WebAPI websocket (5) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:09:14 CQG WebAPI websocket (5) | Shutdown and closed. | 2016-06-11 11:09:14 CQG WebAPI | Websocket closed. | 2016-06-11 11:09:14 CQG FIX Trading | Websocket closed. | 2016-06-11 11:09:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:09:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:09:14 CQG FIX: DisconnectFIX called. | 2016-06-11 11:09:14 CQG FIX: Sending a Logout message. | 2016-06-11 11:09:14 CQG FIX Trading | Disconnected. | 2016-06-11 11:09:14 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:09:14 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:09:14 socket (4) | Shutdown and closed. | 2016-06-11 11:09:14 CQG FIX: Disconnected. | 2016-06-11 11:09:14 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:09:17 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:09:17 socket (6) | Connected. | 2016-06-11 11:09:17 CQG FIX: Sending the Logon message. | 2016-06-11 11:09:17 CQG FIX Trading | Connected to trading server. | 2016-06-11 11:09:17 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:09:17 CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:09:17 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:09:17 CQG FIX - FCM name: AMP3 | 2016-06-11 11:09:17 CQG WebAPI websocket (7) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:09:38 CQG WebAPI websocket (7) | Shutdown and closed. | 2016-06-11 11:09:38 CQG WebAPI | Websocket closed. | 2016-06-11 11:09:38 CQG FIX Trading | Websocket closed. | 2016-06-11 11:09:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:09:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:09:38 CQG FIX: DisconnectFIX called. | 2016-06-11 11:09:38 CQG FIX: Sending a Logout message. | 2016-06-11 11:09:38 CQG FIX Trading | Disconnected. | 2016-06-11 11:09:38 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:09:38 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:09:38 socket (6) | Shutdown and closed. | 2016-06-11 11:09:38 CQG FIX: Disconnected. | 2016-06-11 11:09:38 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:09:41 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:09:41 socket (8) | Connected. | 2016-06-11 11:09:41 CQG FIX: Sending the Logon message. | 2016-06-11 11:09:41 CQG FIX Trading | Connected to trading server. | 2016-06-11 11:09:42 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:09:42 CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:09:42 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:09:42 CQG FIX - FCM name: AMP3 | 2016-06-11 11:09:42 CQG WebAPI websocket (9) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:10:03 CQG WebAPI websocket (9) | Shutdown and closed. | 2016-06-11 11:10:03 CQG WebAPI | Websocket closed. | 2016-06-11 11:10:03 CQG FIX Trading | Websocket closed. | 2016-06-11 11:10:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:10:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:10:03 CQG FIX: DisconnectFIX called. | 2016-06-11 11:10:03 CQG FIX: Sending a Logout message. | 2016-06-11 11:10:03 CQG FIX Trading | Disconnected. | 2016-06-11 11:10:03 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:10:03 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:10:03 socket (8) | Shutdown and closed. | 2016-06-11 11:10:03 CQG FIX: Disconnected. | 2016-06-11 11:10:03 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:10:06 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:10:06 socket (10) | Connected. | 2016-06-11 11:10:06 CQG FIX: Sending the Logon message. | 2016-06-11 11:10:06 CQG FIX Trading | Connected to trading server. | 2016-06-11 11:10:06 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:10:06 CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:10:06 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:10:06 CQG FIX - FCM name: AMP3 | 2016-06-11 11:10:07 CQG WebAPI websocket (11) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:10:27 CQG WebAPI websocket (11) | Shutdown and closed. | 2016-06-11 11:10:27 CQG WebAPI | Websocket closed. | 2016-06-11 11:10:27 CQG FIX Trading | Websocket closed. | 2016-06-11 11:10:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:10:27 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:10:27 CQG FIX: DisconnectFIX called. | 2016-06-11 11:10:27 CQG FIX: Sending a Logout message. | 2016-06-11 11:10:27 CQG FIX Trading | Disconnected. | 2016-06-11 11:10:27 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:10:27 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:10:27 socket (10) | Shutdown and closed. | 2016-06-11 11:10:27 CQG FIX: Disconnected. | 2016-06-11 11:10:27 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:10:30 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:10:30 socket (12) | Connected. | 2016-06-11 11:10:30 CQG FIX: Sending the Logon message. | 2016-06-11 11:10:31 CQG FIX Trading | Connected to trading server. | 2016-06-11 11:10:31 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:10:31 CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:10:31 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:10:31 CQG FIX - FCM name: AMP3 | 2016-06-11 11:10:31 CQG WebAPI websocket (13) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:10:52 CQG WebAPI websocket (13) | Shutdown and closed. | 2016-06-11 11:10:52 CQG WebAPI | Websocket closed. | 2016-06-11 11:10:52 CQG FIX Trading | Websocket closed. | 2016-06-11 11:10:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:10:52 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:10:52 CQG FIX: DisconnectFIX called. | 2016-06-11 11:10:52 CQG FIX: Sending a Logout message. | 2016-06-11 11:10:52 CQG FIX Trading | Disconnected. | 2016-06-11 11:10:52 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:10:52 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:10:52 socket (12) | Shutdown and closed. | 2016-06-11 11:10:52 CQG FIX: Disconnected. | 2016-06-11 11:10:52 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:10:55 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:10:55 socket (15) | Connected. | 2016-06-11 11:10:55 CQG FIX: Sending the Logon message. | 2016-06-11 11:10:55 CQG FIX Trading | Connected to trading server. | 2016-06-11 11:10:56 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:10:56 CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:10:56 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:10:56 CQG FIX - FCM name: AMP3 | 2016-06-11 11:10:56 File >> Disconnect selected. | 2016-06-11 11:11:15 CQG FIX: DisconnectFIX called. | 2016-06-11 11:11:15 CQG FIX: Sending a Logout message. | 2016-06-11 11:11:15 CQG WebAPI websocket (16) | Shutdown and closed. | 2016-06-11 11:11:15 CQG WebAPI | Websocket closed. | 2016-06-11 11:11:15 CQG FIX Trading | Websocket closed. | 2016-06-11 11:11:15 CQG FIX Trading | Disconnected. | 2016-06-11 11:11:15 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:11:16 socket (15) | Shutdown and closed. | 2016-06-11 11:11:16 CQG FIX: Disconnected. | 2016-06-11 11:11:16 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:11:36 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:11:36 socket (17) | Connected. | 2016-06-11 11:11:37 CQG FIX: Sending the Logon message. | 2016-06-11 11:11:37 CQG FIX Trading | Connected to trading server. | 2016-06-11 11:11:37 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:11:37 CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:11:37 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:11:37 CQG FIX - FCM name: AMP3 | 2016-06-11 11:11:37 CQG WebAPI websocket (18) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:11:58 CQG WebAPI websocket (18) | Shutdown and closed. | 2016-06-11 11:11:58 CQG WebAPI | Websocket closed. | 2016-06-11 11:11:58 CQG FIX Trading | Websocket closed. | 2016-06-11 11:11:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 11:11:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 11:11:58 CQG FIX: DisconnectFIX called. | 2016-06-11 11:11:58 CQG FIX: Sending a Logout message. | 2016-06-11 11:11:58 CQG FIX Trading | Disconnected. | 2016-06-11 11:11:58 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 11:11:58 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:11:58 socket (17) | Shutdown and closed. | 2016-06-11 11:11:58 CQG FIX: Disconnected. | 2016-06-11 11:11:58 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 11:12:01 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 11:12:01 socket (19) | Connected. | 2016-06-11 11:12:01 CQG FIX: Sending the Logon message. | 2016-06-11 11:12:01 CQG FIX Trading | Connected to trading server. | 2016-06-11 11:12:01 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 11:12:01 CQG WebAPI | Connecting to websocket server. | 2016-06-11 11:12:01 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 11:12:01 CQG FIX - FCM name: AMP3 | 2016-06-11 11:12:01 File >> Disconnect selected. | 2016-06-11 11:12:12 CQG FIX: DisconnectFIX called. | 2016-06-11 11:12:12 CQG FIX: Sending a Logout message. | 2016-06-11 11:12:12 CQG WebAPI websocket (20) | Shutdown and closed. | 2016-06-11 11:12:12 CQG WebAPI | Websocket closed. | 2016-06-11 11:12:12 CQG FIX Trading | Websocket closed. | 2016-06-11 11:12:12 CQG FIX Trading | Disconnected. | 2016-06-11 11:12:12 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 11:12:12 socket (19) | Shutdown and closed. | 2016-06-11 11:12:12 CQG FIX: Disconnected. | 2016-06-11 11:12:12 Will be grateful for any suggestions. Cheers |
| [2016-06-11 12:17:52] |
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Looks like the CQG Web API server is currently down at this time. Or this is caused by a firewall on your computer. Refer to help topic 1.2: Https://www.sierrachart.com/index.php?l=helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-11 12:48:59] |
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For reference this is the relevant message: CQG WebAPI websocket (18) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 11:11:58 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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