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ES data after M/U contract roll

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[2016-06-10 16:04:53] #1 [Go To First Post]
User46129 - Posts: 22
After rolling ES contract today, I am now missing intraday bar data for ES only. Daily data is fine. Chart shows open/close tick, but no bar. I am running a second instance and the roll there worked fine for ES, no data is missing. Here is what I've done: 1. Disconnect and reconnect 2. Shutdown and restart 3. Delete and download ALL data. 4. Deleted ALL ES intraday data files (SC/Data) and re-downloaded. Still missing bar data. Thanks in advance.

[2016-06-10 18:14:23] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you are using Interactive Brokers. Refer to: Interactive Brokers Trading Service: Interactive Brokers Historical Data Issues and Solutions In order for us to understand what the problem is, go to that chart and select Edit >Delete All Data Download. After this provide the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-13 16:23:54

[2016-06-13 11:43:53] #3 [Go To First Post]
User46129 - Posts: 22
Thank You Date Time Of Last Edit: 2016-06-13 16:24:45

[2016-06-13 16:24:29] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize, we did not link to the correct location. We need to see the Message Log. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-13 16:38:36] #5 [Go To First Post]
User46129 - Posts: 22
Reading Internal Order ID file. \| 2016-06-13 11:34:07 Reading Trade Orders file. \| 2016-06-13 11:34:07 Reading Trade Positions file. \| 2016-06-13 11:34:07 Software version: 1426 \| 2016-06-13 11:34:07 Uses New Spreadsheets \| 2016-06-13 11:34:07 Usage end date: 2016-07-09 \| 2016-06-13 11:34:07 Enabled for: Advanced Features. \| 2016-06-13 11:34:07 Enabled for: Advanced Features 2. \| 2016-06-13 11:34:07 Enabled for: Sierra Chart Historical Data Service. \| 2016-06-13 11:34:07 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-06-13 11:34:07 Current selected Data/Trading service: Interactive Brokers \| 2016-06-13 11:34:07 Chart Update Interval: 900 \| 2016-06-13 11:34:07 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-06-13 11:34:07 2016-06-13 11:34:12 Local computer time \| 2016-06-13 11:34:07 2016-06-13 16:34:12 Local computer time in UTC \| 2016-06-13 11:34:07 2016-06-13 11:34:12 Local computer time in SC Time Zone \| 2016-06-13 11:34:07 2016-06-13 16:34:23 Server time in UTC \| 2016-06-13 11:34:07 Local computer UTC time and Server UTC time difference: 12 seconds. \| 2016-06-13 11:34:07 Program path: C:\SierraChart\ \| 2016-06-13 11:34:07 Data Files path: C:\SierraChart\Data\ \| 2016-06-13 11:34:07 OS Version Number: 6.1 \| 2016-06-13 11:34:07 Locale Setting: C \| 2016-06-13 11:34:07 Created the DTC Protocol server. \| 2016-06-13 11:34:07 DTC Protocol Server listening on port 11099. \| 2016-06-13 11:34:07 Created the DTC Protocol historical data server. \| 2016-06-13 11:34:07 HD Server Manager \| Listening on port 11098 \| 2016-06-13 11:34:07 Checking for new symbol settings for ib \| 2016-06-13 11:34:07 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-06-13 11:34:07 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-06-13 11:34:07 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-06-13 11:34:07 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-06-13 11:34:13 Requesting symbol settings for ib. Overwrite = on. \| 2016-06-13 11:34:14 Symbol settings received. \| 2016-06-13 11:34:15 Processed received symbol settings \| 2016-06-13 11:34:15 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2016-06-13 11:34:18 Starting TWS auto-login thread. \| 2016-06-13 11:34:18 TWS auto-login thread ending. \| 2016-06-13 11:34:18 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-06-13 11:34:19 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-06-13 11:34:19 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-06-13 11:34:19 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-06-13 11:34:19 Socket (4) \| Connected. \| 2016-06-13 11:34:21 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2016-06-13 11:34:21 Interactive Brokers \| TWS server version: 76 \| 2016-06-13 11:34:21 Interactive Brokers \| Connected. Waiting for account information. \| 2016-06-13 11:34:21 IB Account information received. \| 2016-06-13 11:34:21 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2016-06-13 11:34:21 Interactive Brokers \| Connected to Live account. \| 2016-06-13 11:34:21 Interactive Brokers \| Year-Month last connected to Live account: 2016-06 \| 2016-06-13 11:34:21 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates) for account: U438* \| 2016-06-13 11:34:21 Interactive Brokers \| Connected to data and trading server. \| 2016-06-13 11:34:21 Interactive Brokers \| Starting real-time market data updates for: ZN-201512-ECBOT. ID: 1 \| 2016-06-13 11:34:21 Interactive Brokers \| Subscribing to Symbol: ZN, SecurityType: FUT, Expiration: 201512, Exchange: ECBOT, Currency: , Multiplier: \| 2016-06-13 11:34:21 Next valid order ID: 1 \| 2016-06-13 11:34:21 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2016-06-13 11:34:21 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. \| 2016-06-13 11:34:21 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2016-06-13 11:34:21 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. \| 2016-06-13 11:34:21 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2016-06-13 11:34:21 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2016-06-13 11:34:21 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. \| 2016-06-13 11:34:21 Next valid order ID: 1 \| 2016-06-13 11:34:21 IB Account information received. \| 2016-06-13 11:34:21 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2016-06-13 11:34:21 Interactive Brokers \| Connected to Live account. \| 2016-06-13 11:34:21 Interactive Brokers \| Year-Month last connected to Live account: 2016-06 \| 2016-06-13 11:34:21 Interactive Brokers \| Received Trade Positions download end message for account U438* \| 2016-06-13 11:34:21 Symbol Error - ZN-201512-ECBOT is unknown, unavailable, or improperly formatted. No security definition has been found for the request \| 2016-06-13 11:34:21 Interactive Brokers \| Stopping automatic Trade Position updates for account: U438* \| 2016-06-13 11:34:26 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates) for account: U438* \| 2016-06-13 11:34:26 Interactive Brokers \| Requesting historical order fills for account U438. \| 2016-06-13 11:34:26 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2016-06-13 11:34:26 Interactive Brokers \| Received Trade Positions download end message for account U438 \| 2016-06-13 11:34:26 Interactive Brokers \| Using primary service for historical data for ES-201609-GLOBEX \| 2016-06-13 11:34:38 ES-201609-GLOBEX [CB] 30 Min #1 \| Reloading chart. \| 2016-06-13 11:34:38 Interactive Brokers \| Using primary service for historical data for ES-201609-GLOBEX \| 2016-06-13 11:34:38 ES-201609-GLOBEX [CB] 240 Min #2 \| Reloading chart. \| 2016-06-13 11:34:38 Interactive Brokers \| Starting real-time market data updates for: ES-201609-GLOBEX. ID: 2 \| 2016-06-13 11:34:39 Interactive Brokers \| Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 201609, Exchange: GLOBEX, Currency: , Multiplier: \| 2016-06-13 11:34:39 Intraday data recording state for symbol ES-201609-GLOBEX is set to download 'Pending'. \| 2016-06-13 11:34:39 Market data subscription status is not known while delaying historical data download for symbol: ES-201609-GLOBEX \| 2016-06-13 11:34:39 Delaying start of download for ES-201609-GLOBEX \| 2016-06-13 11:34:39 Delaying start of download for ES-201609-GLOBEX \| 2016-06-13 11:34:40 HD Request # 2 \| Downloading Intraday chart data for ES-201609-GLOBEX to the file ES-201609-GLOBEX.scid. Service: cme \| 2016-06-13 11:34:44 HD Request # 2 \| Download start Date-Time: 2016-06-13 11:30:15.000 \| 2016-06-13 11:34:44 HD Request # 2 \| Using server: scdf2.sierracharts.com port 10149 \| 2016-06-13 11:34:44 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133. \| 2016-06-13 11:34:44 Socket (5) \| Connected. \| 2016-06-13 11:34:44 HD Request # 2 \| Sending historical data logon request message. \| 2016-06-13 11:34:44 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2016-06-13 11:30:15. Record interval: 1. Symbol: ESU16 \| 2016-06-13 11:34:45 HD Request # 2 \| Decompressing data. \| 2016-06-13 11:34:45 Socket (5) \| Shutdown and closed. \| 2016-06-13 11:34:45 The network socket for historical data has been closed. \| 2016-06-13 11:34:45 HD Request # 2 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201609-GLOBEX \| 2016-06-13 11:34:45 HD Request # 2 \| Intraday download COMPLETE for ES-201609-GLOBEX. Completion time: 1s. Unique request ID: 1 \| 2016-06-13 11:34:45 Removed historical data download ID 1 \| 2016-06-13 11:34:45 Real-time Intraday chart data file updates started for ES-201609-GLOBEX \| 2016-06-13 11:34:45 Opened cached Intraday file: C:\SierraChart\Data\ES-201609-GLOBEX.scid \| 2016-06-13 11:34:45 Intraday chart data file opened for ES-201609-GLOBEX \| 2016-06-13 11:34:45 Interactive Brokers \| Using primary service for historical data for ES-201609-GLOBEX \| 2016-06-13 11:34:45 Intraday data recording state for symbol ES-201609-GLOBEX is set to download 'Pending'. \| 2016-06-13 11:34:45 HD Request # 3 \| Downloading Intraday chart data for ES-201609-GLOBEX to the file ES-201609-GLOBEX.scid. Service: ib \| 2016-06-13 11:34:45 HD Request # 3 \| Download start Date-Time: 2016-06-13 11:30:15.000 \| 2016-06-13 11:34:45 HD Request # 3 \| Requesting a total of 0 days and 5070 seconds. \| 2016-06-13 11:34:45 HD Request # 3 \| IB Backfill - Seconds requested: 5070. Seconds Remaining: 0. \| 2016-06-13 11:34:45 HD Request # 3 \| Requesting 5070 Seconds of data at 30 secs with ending Date-Time at 2016-06-13 12:44:45 for ES-201609-GLOBEX \| 2016-06-13 11:34:45 HD Request # 3 \| Processing historical data message from TWS \| 2016-06-13 11:34:45 HD Request # 3 \| Receiving Intraday data for ES-201609-GLOBEX starting at 2016-06-13 11:20:30 \| 2016-06-13 11:34:45 HD Request # 3 \| Timestamp of first Intraday data file record written: 2016-06-13 11:30:30 \| 2016-06-13 11:34:45 HD Request # 3 \| Received 30 records and wrote 9 records from 2016-06-13 11:20:00 to 2016-06-13 11:34:30. \| 2016-06-13 11:34:45 HD Request # 3 \| Received 30 records from 2016-06-13 11:20:30 to 2016-06-13 11:34:30 (14.0 minutes) and wrote 9 records for ES-201609-GLOBEX \| 2016-06-13 11:34:45 HD Request # 3 \| Intraday download COMPLETE for ES-201609-GLOBEX. Completion time: 0s. Unique request ID: 2 \| 2016-06-13 11:34:45 Removed historical data download ID 2 \| 2016-06-13 11:34:45 Real-time Intraday chart data file updates started for ES-201609-GLOBEX \| 2016-06-13 11:34:45 Opened cached Intraday file: C:\SierraChart\Data\ES-201609-GLOBEX.scid \| 2016-06-13 11:34:45 Intraday chart data file opened for ES-201609-GLOBEX \| 2016-06-13 11:34:45 Intraday data recording state for symbol ES-201609-GLOBEX is set to download 'Pending'. \| 2016-06-13 11:34:57 HD Request # 4 \| Downloading Intraday chart data for ES-201609-GLOBEX to the file ES-201609-GLOBEX.scid. Service: cme \| 2016-06-13 11:34:57 HD Request # 4 \| Download start Date-Time: 2016-05-30 19:00:00.000 \| 2016-06-13 11:34:57 HD Request # 4 \| Using server: scdf1.sierracharts.com port 10149 \| 2016-06-13 11:34:57 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131. \| 2016-06-13 11:34:57 Socket (6) \| Connected. \| 2016-06-13 11:34:57 HD Request # 4 \| Sending historical data logon request message. \| 2016-06-13 11:34:57 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2016-05-30 19:00:00. Record interval: 1. Symbol: ESU16 \| 2016-06-13 11:34:57 HD Request # 4 \| Decompressing data. \| 2016-06-13 11:34:57 HD Request # 4 \| Receiving Intraday data for ES-201609-GLOBEX starting at 2016-05-30 19:08:56 \| 2016-06-13 11:34:57 HD Request # 4 \| Timestamp of first Intraday data file record written: 2016-05-30 19:08:56 \| 2016-06-13 11:34:57 Socket (6) \| Shutdown and closed. \| 2016-06-13 11:35:02 The network socket for historical data has been closed. \| 2016-06-13 11:35:02 HD Request # 4 \| Received 79374 records from 2016-05-30 19:08:56 to 2016-06-13 11:25:09 (13.7 days) and wrote 79374 records for ES-201609-GLOBEX \| 2016-06-13 11:35:02 HD Request # 4 \| Intraday download COMPLETE for ES-201609-GLOBEX. Completion time: 5s. Unique request ID: 3 \| 2016-06-13 11:35:02 Removed historical data download ID 3 \| 2016-06-13 11:35:02 Real-time Intraday chart data file updates started for ES-201609-GLOBEX \| 2016-06-13 11:35:02 Opened cached Intraday file: C:\SierraChart\Data\ES-201609-GLOBEX.scid \| 2016-06-13 11:35:02 Intraday chart data file opened for ES-201609-GLOBEX \| 2016-06-13 11:35:02 Interactive Brokers \| Using primary service for historical data for ES-201609-GLOBEX \| 2016-06-13 11:35:02 Intraday data recording state for symbol ES-201609-GLOBEX is set to download 'Pending'. \| 2016-06-13 11:35:02 HD Request # 5 \| Downloading Intraday chart data for ES-201609-GLOBEX to the file ES-201609-GLOBEX.scid. Service: ib \| 2016-06-13 11:35:02 HD Request # 5 \| Download start Date-Time: 2016-06-13 11:25:09.000 \| 2016-06-13 11:35:02 HD Request # 5 \| Requesting a total of 0 days and 5393 seconds. \| 2016-06-13 11:35:02 HD Request # 5 \| IB Backfill - Seconds requested: 5393. Seconds Remaining: 0. \| 2016-06-13 11:35:02 HD Request # 5 \| Requesting 5393 Seconds of data at 30 secs with ending Date-Time at 2016-06-13 12:45:02 for ES-201609-GLOBEX \| 2016-06-13 11:35:02 HD Request # 5 \| Processing historical data message from TWS \| 2016-06-13 11:35:02 HD Request # 5 \| Receiving Intraday data for ES-201609-GLOBEX starting at 2016-06-13 11:15:30 \| 2016-06-13 11:35:02 HD Request # 5 \| Timestamp of first Intraday data file record written: 2016-06-13 11:25:30 \| 2016-06-13 11:35:02 HD Request # 5 \| Received 41 records and wrote 20 records from 2016-06-13 11:15:00 to 2016-06-13 11:35:00. \| 2016-06-13 11:35:02 HD Request # 5 \| Received 41 records from 2016-06-13 11:15:30 to 2016-06-13 11:35:00 (19.5 minutes) and wrote 20 records for ES-201609-GLOBEX \| 2016-06-13 11:35:02 HD Request # 5 \| Intraday download COMPLETE for ES-201609-GLOBEX. Completion time: 0s. Unique request ID: 4 \| 2016-06-13 11:35:02 Removed historical data download ID 4 \| 2016-06-13 11:35:02 Real-time Intraday chart data file updates started for ES-201609-GLOBEX \| 2016-06-13 11:35:02 Opened cached Intraday file: C:\SierraChart\Data\ES-201609-GLOBEX.scid \| 2016-06-13 11:35:02 Intraday chart data file opened for ES-201609-GLOBEX \| 2016-06-13 11:35:02 ES-201609-GLOBEX [CB] 30 Min #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-06-13 11:35:02 Interactive Brokers \| Using primary service for historical data for ES-201609-GLOBEX \| 2016-06-13 11:35:02 ES-201609-GLOBEX [CB] 30 Min #1 \| Reloading chart. \| 2016-06-13 11:35:02 Intraday data recording state for symbol ES-201609-GLOBEX is set to download 'Pending'. \| 2016-06-13 11:37:58 HD Request # 6 \| Downloading Intraday chart data for ES-201609-GLOBEX to the file ES-201609-GLOBEX.scid. Service: cme \| 2016-06-13 11:37:58 HD Request # 6 \| Download start Date-Time: 2016-05-30 19:00:00.000 \| 2016-06-13 11:37:58 HD Request # 6 \| Using server: scdf2.sierracharts.com port 10149 \| 2016-06-13 11:37:58 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133. \| 2016-06-13 11:37:58 Socket (8) \| Connected. \| 2016-06-13 11:37:58 HD Request # 6 \| Sending historical data logon request message. \| 2016-06-13 11:37:58 HD Request # 6 \| Requesting Intraday data. Start Date-Time: 2016-05-30 19:00:00. Record interval: 1. Symbol: ESU16 \| 2016-06-13 11:37:59 HD Request # 6 \| Decompressing data. \| 2016-06-13 11:37:59 HD Request # 6 \| Receiving Intraday data for ES-201609-GLOBEX starting at 2016-05-30 19:08:56 \| 2016-06-13 11:37:59 HD Request # 6 \| Timestamp of first Intraday data file record written: 2016-05-30 19:08:56 \| 2016-06-13 11:37:59 Socket (8) \| Shutdown and closed. \| 2016-06-13 11:38:04 The network socket for historical data has been closed. \| 2016-06-13 11:38:04 HD Request # 6 \| Received 79508 records from 2016-05-30 19:08:56 to 2016-06-13 11:28:10 (13.7 days) and wrote 79508 records for ES-201609-GLOBEX \| 2016-06-13 11:38:04 HD Request # 6 \| Intraday download COMPLETE for ES-201609-GLOBEX. Completion time: 5s. Unique request ID: 5 \| 2016-06-13 11:38:04 Removed historical data download ID 5 \| 2016-06-13 11:38:04 Real-time Intraday chart data file updates started for ES-201609-GLOBEX \| 2016-06-13 11:38:04 Opened cached Intraday file: C:\SierraChart\Data\ES-201609-GLOBEX.scid \| 2016-06-13 11:38:04 Intraday chart data file opened for ES-201609-GLOBEX \| 2016-06-13 11:38:04 Interactive Brokers \| Using primary service for historical data for ES-201609-GLOBEX \| 2016-06-13 11:38:04 Intraday data recording state for symbol ES-201609-GLOBEX is set to download 'Pending'. \| 2016-06-13 11:38:04 HD Request # 7 \| Downloading Intraday chart data for ES-201609-GLOBEX to the file ES-201609-GLOBEX.scid. Service: ib \| 2016-06-13 11:38:04 HD Request # 7 \| Download start Date-Time: 2016-06-13 11:28:10.000 \| 2016-06-13 11:38:04 HD Request # 7 \| Requesting a total of 0 days and 5393 seconds. \| 2016-06-13 11:38:04 HD Request # 7 \| IB Backfill - Seconds requested: 5393. Seconds Remaining: 0. \| 2016-06-13 11:38:04 HD Request # 7 \| Requesting 5393 Seconds of data at 30 secs with ending Date-Time at 2016-06-13 12:48:03 for ES-201609-GLOBEX \| 2016-06-13 11:38:04 ES-201609-GLOBEX [CB] 30 Min #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-06-13 11:38:04 Interactive Brokers \| Using primary service for historical data for ES-201609-GLOBEX \| 2016-06-13 11:38:04 ES-201609-GLOBEX [CB] 30 Min #1 \| Reloading chart. \| 2016-06-13 11:38:04 HD Request # 7 \| Processing historical data message from TWS \| 2016-06-13 11:38:04 HD Request # 7 \| Receiving Intraday data for ES-201609-GLOBEX starting at 2016-06-13 11:18:30 \| 2016-06-13 11:38:04 HD Request # 7 \| Timestamp of first Intraday data file record written: 2016-06-13 11:28:30 \| 2016-06-13 11:38:04 HD Request # 7 \| Received 41 records and wrote 20 records from 2016-06-13 11:18:00 to 2016-06-13 11:38:00. \| 2016-06-13 11:38:04 HD Request # 7 \| Received 41 records from 2016-06-13 11:18:30 to 2016-06-13 11:38:00 (19.5 minutes) and wrote 20 records for ES-201609-GLOBEX \| 2016-06-13 11:38:04 HD Request # 7 \| Intraday download COMPLETE for ES-201609-GLOBEX. Completion time: 1s. Unique request ID: 6 \| 2016-06-13 11:38:04 Removed historical data download ID 6 \| 2016-06-13 11:38:04 Real-time Intraday chart data file updates started for ES-201609-GLOBEX \| 2016-06-13 11:38:04 Opened cached Intraday file: C:\SierraChart\Data\ES-201609-GLOBEX.scid \| 2016-06-13 11:38:04 Intraday chart data file opened for ES-201609-GLOBEX \| 2016-06-13 11:38:04

[2016-06-13 17:12:13] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not see any problem with the downloading of historical data. After rolling ES contract today, I am now missing intraday bar data for ES only. Daily data is fine. Chart shows open/close tick, but no bar. In order for us to understand this better, scroll the chart to where there is missing data and provide an image of the chart following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-13 17:13:40

[2016-06-13 17:18:09] #7 [Go To First Post]
User46129 - Posts: 22
http://www.sierrachart.com/image.php?Image=1465838249321.png

[2016-06-13 17:29:12] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Could we call and look into this using remote assistance? That will be the easiest way at this point. Make sure your current telephone number is set here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo The color settings do not appear to be correct. There may be a problem also with the Session Times. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-13 17:31:57] #9 [Go To First Post]
User46129 - Posts: 22
That was it... session times. No idea how that got changed, but corrected it and now chart is fine. Thank You!

[2016-06-13 17:36:03] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK good. To prevent that from happening, refer to: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#SettingIntradaySessionTimes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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