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Date/Time: Fri, 03 May 2024 23:54:07 +0000



Platform freezing

View Count: 535

[2016-06-10 13:20:56]
User845555 - Posts: 43
Hi,

since today I have had the platform first become very slow, and eventually completely freeze up.

This has happened several times in a row.

I have never had this before.

I do not surf the web or run anything else whatsoever on this laptop apart from Sierra Charts.

I have today installed the latest update, and rebooted, defragmented, cleaned up disk space on the laptop, but the problem remains.

This is the trade service log I get:

"Trade Activity Log file read result: 12246 records inserted. 0 records filtered. | 2016-06-10 15:10:09
Trade Activity Log file date-time limits: Sim records date-time limit is 2016-05-26 00:00:00. Non-sim records date-time limit is 2016-03-09 00:00:00. Non-sim fill record date-time limit is 2015-06-11 00:00:00. | 2016-06-10 15:10:09"

Many thanks in advance !!!
[2016-06-10 17:44:52]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 30:
Https://www.sierrachart.com/index.php?l=helpdetails30.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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