Support Board
Date/Time: Mon, 15 Dec 2025 22:47:45 +0000
CPJustin
View Count: 753
| [2016-06-09 07:52:18] |
| User688515 - Posts: 5 |
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Hi. For this user we are not getting historical data. We tried to download but it is saying download failure? I told the user to do the following but it hasnt worked."re-download the data in the chart with "Edit >> Delete All Data and Download" to correct the volume"
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| [2016-06-09 07:57:11] |
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Make sure they are running the latest version of Sierra Chart. They are running an older version. Here are update instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After updating they can re-download the data in the chart with "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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