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Date/Time: Fri, 10 May 2024 09:07:48 +0000



About Stock's Daily charts

View Count: 662

[2016-06-07 12:46:12]
User513952 - Posts: 82
I am using IB as daily and intra-day data source, and have the problems below:

1. My stock's daily charts cannot be updated even after many times of "Delete and Download Data" operations;
2. Each time when SC was initiated, it cannot auto-connect to the data source until manually connection;
3. The "Instance 2" has been set to auto-open in Main SC's General Settings, but it cannot start.
[2016-06-08 05:27:18]
Sierra Chart Engineering - Posts: 104368
1. Clear the message log following these instructions here:
https://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing

After that, go to one of those charts and select Edit > Delete All Data and Download.

Provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

2. Refer to:
http://www.sierrachart.com/index.php?page=doc/doc_DataSourceSettings.php#AutomaticServerConnectionManagement

3. When you select File >> New Instance to start the second instance, does the second instance start?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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