Support Board
Date/Time: Sat, 10 May 2025 17:11:28 +0000
trouble connecting and would like help with my initial set up
View Count: 719
| [2016-06-03 15:15:31] |
| User461746 - Posts: 11 |
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I am a new customer but did go through the trial period and have a pretty good understanding of the platform. I am having trouble connecting and have some questions about getting the platform set up they way I want it. It would probably be best to set a time for a tech. to log on to my computer while I am here and be on the phone at the same time. I don't mind paying the fee for this. thanks |
| [2016-06-03 17:44:39] |
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Yes we can do this. We need you to add at least a 10 USD credit to your Additional Services Balance here: https://www.sierrachart.com/usercp.php?page=AddAccountCredit The cost is .58USD per minute. Also, we may not be able to help with the connection to CQG and your broker would have to help with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-03 17:45:18
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