Support Board
Date/Time: Sat, 10 May 2025 17:12:28 +0000
TeleTrader | Socket for historical data has been closed
View Count: 1034
| [2016-06-03 07:11:17] |
| User10875 - Posts: 42 |
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Hi, trying to get data for my charts (i.e. bar time duration, cum delta etc...) but getting the error message above. Any ideas? Thx. Software version: 1300 | 2016-06-03 08:54:18 Uses New Spreadsheets | 2016-06-03 08:54:18 Usage end date: 2016-06-08 | 2016-06-03 08:54:18 Enabled for: Advanced Features. | 2016-06-03 08:54:18 Enabled for: Sierra Chart Historical Data Service. | 2016-06-03 08:54:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-06-03 08:54:18 Current selected Data/Trading service: TeleTrader | 2016-06-03 08:54:18 Chart Update Interval: 700 | 2016-06-03 08:54:18 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-06-03 08:54:18 2016-06-03 08:54:18 Local computer time | 2016-06-03 08:54:18 2016-06-03 06:54:18 Local computer time in UTC | 2016-06-03 08:54:18 2016-06-03 08:54:18 Local computer time in SC Time Zone | 2016-06-03 08:54:18 2016-06-03 06:54:18 Server time in UTC | 2016-06-03 08:54:18 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-06-03 08:54:18 Program path: D:\SierraChart\ | 2016-06-03 08:54:18 Data Files path: D:\SierraChart\Data\ | 2016-06-03 08:54:18 OS Version Number: 6.1 | 2016-06-03 08:54:18 Locale Information: C | 2016-06-03 08:54:18 TeleTrader | Port for executable: 49789 | 2016-06-03 08:54:23 Listening socket (588), port 49789 | Closed. | 2016-06-03 08:54:23 TeleTrader | Starting server: D:\SierraChart\TeletraderDTCBridge.exe | 2016-06-03 08:54:23 TeleTrader | Connecting to the server 127.0.0.1. Port 49789 | 2016-06-03 08:54:25 Socket (4) | Connected. | 2016-06-03 08:54:25 TeleTrader | Connected to server. | 2016-06-03 08:54:25 TeleTrader | Sending logon request message. | 2016-06-03 08:54:25 TeleTrader | Starting the connection process to data and trading service. | 2016-06-03 08:54:25 TeleTrader | Connecting to mds2.ttweb.net | 2016-06-03 08:54:25 TeleTrader | Sent login message to TeleTrader. | 2016-06-03 08:54:25 TeleTrader | Server Name: TeleTrader. | 2016-06-03 08:54:25 TeleTrader | Server protocol version: 7. Client protocol version: 7 | 2016-06-03 08:54:25 TeleTrader | Successfully connected. Successful logon. | 2016-06-03 08:54:25 TeleTrader | Connected to data server. | 2016-06-03 08:54:25 Intraday data recording state for symbol ARL.STK.ETR is set to download 'Pending'. | 2016-06-03 09:03:02 Reloading all charts with filename: ARL.STK.ETR.scid | 2016-06-03 09:03:02 HD Request # 188 | Downloading Intraday chart data for ARL.STK.ETR to the file ARL.STK.ETR.scid. Service: ttd | 2016-06-03 09:03:02 HD Request # 188 | Download start Date-Time: 2016-06-01 17:23:16.000 | 2016-06-03 09:03:02 HD Request # 188 | Using server: 127.0.0.1 port 10149 | 2016-06-03 09:03:02 Socket (195) | Connected. | 2016-06-03 09:03:02 HD Request # 188 | Sending historical data logon request message. | 2016-06-03 09:03:02 HD Request # 188 | Requesting Intraday data. Start Date-Time: 2016-06-01 17:23:16. Record interval: 1. Symbol: ARL.STK.ETR | 2016-06-03 09:03:02 TeleTrader | Requesting historical Minute data for ARL.STK.ETR from 2016-06-1 15:23:16 to 2016-06-1 23:59:59 | 2016-06-03 09:03:02 HD Request # 188 | Receiving Intraday data for ARL.STK.ETR starting at 2016-06-01 17:24:00 | 2016-06-03 09:03:02 HD Request # 188 | Timestamp of first Intraday data file record written: 2016-06-01 17:24:00 | 2016-06-03 09:03:02 TeleTrader | Requesting historical Minute data for ARL.STK.ETR from 2016-06-2 0:00:00 to 2016-06-2 23:59:59 | 2016-06-03 09:03:02 TeleTrader | Requesting historical Minute data for ARL.STK.ETR from 2016-06-3 0:00:00 to 2016-06-3 7:03:02 | 2016-06-03 09:03:02 Socket (195) | Shutdown and closed. | 2016-06-03 09:03:03 The network socket for historical data has been closed. | 2016-06-03 09:03:03 HD Request # 188 | Received 292 records from 2016-06-01 17:24:00 to 2016-06-03 09:02:00 (39.6 hours) and wrote 292 records for ARL.STK.ETR | 2016-06-03 09:03:03 Added 19 Time and Sales records to Intraday data file for ARL.STK.ETR after download. | 2016-06-03 09:03:03 HD Request # 188 | Intraday download COMPLETE for ARL.STK.ETR. Completion time: 0s. Unique request ID: 187 | 2016-06-03 09:03:03 Removed historical data download ID 187 | 2016-06-03 09:03:03 Real-time Intraday chart data file updates started for ARL.STK.ETR | 2016-06-03 09:03:03 |
| [2016-06-03 10:02:40] |
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You are running an older version of Sierra Chart. Update following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate If there is any missing data follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart If you are still missing data, contact Tele-trader. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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