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Direct MessagesDate/Time: Sun, 12 May 2024 17:01:25 +0000
Windows Defender reports trojan in SierraChart installer
View Count: 1333
| [2016-06-03 06:32:20] |
| User98649 - Posts: 14 |
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Why does Windows Defender report Trojan:Win32/Fathale.B!plock when I try to install the latest SC? This is the log: Category: Trojan Description: This program is dangerous and executes commands from an attacker. Recommended action: Remove this software immediately. Items: file:C:\SierraChart\SierraChartFileDownloader.exe Get more information about this item online. |
| [2016-06-03 06:34:31] |
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This is a false positive. Refer to: https://www.sierrachart.com/index.php?page=doc/download.php#AntivirusSoftwareFlaggingInstaller Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-03 06:44:43] |
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we just put out a notice to all users about this and gave out the link above. The best we can think of is that the installer program downloads the program files from the Sierra Chart Web server and then after the installation is done it runs the main executable. Perhaps this looks like a malicious program to it. But obviously it is not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-04 16:42:06] |
| hanro - Posts: 10 |
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Plenty of applications use the installer file method without setting off false positives, e.g. Office365. Toggling the anti-virus for every installation is an annoyance that I wouldn't expect from a fully supported application. Its not a good look for Sierra Chart which is an otherwise fantastic application. |
| [2016-06-04 20:05:11] |
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Plenty of applications use the installer file method without setting off false positives, e.g. Office365.
This proves absolutely nothing.Obviously, there is nothing we can directly do about this. This is strictly an issue for Microsoft to resolve. We have contacted Microsoft about this and it is up to them to resolve. You cannot expect any support from us on this issue other than informing you about it, and us telling Microsoft about the problem and providing them the necessary details. This is all we can do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-04 20:13:50
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| [2016-06-06 17:13:32] |
| hanro - Posts: 10 |
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Ah. I incorrectly interpreted your earlier response as meaning the installation process could be tweaked to resolve the issue. Thanks for clarifying.
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| [2016-06-06 17:29:24] |
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No it cannot be. We do not even know the reason why the installer program is getting flagged to begin with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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