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Date/Time: Fri, 03 May 2024 13:54:31 +0000



i set the location to hong kong by many times but still cant

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[2016-05-30 14:51:30]
User904847 - Posts: 6
i set the location to hong kong by many times but still cant
imagehk.png / V - Attached On 2016-05-30 14:49:35 UTC - Size: 172.64 KB - 239 views
Attachment Deleted.
[2016-05-30 16:06:35]
Sierra Chart - Max - Posts: 5599
We can see that the location is set to Hong Kong.

Let us know if you have any other questions.
Sierra Chart Support
[2016-05-30 16:55:57]
User904847 - Posts: 6
Now still cant connect to IB, can u help me?



Reading Internal Order ID file. | 2016-05-30 11:48:36
Reading Trade Orders file. | 2016-05-30 11:48:36
Reading Trade Positions file. | 2016-05-30 11:48:36
Software version: 1420 | 2016-05-30 11:48:36
Uses New Spreadsheets | 2016-05-30 11:48:36
Usage end date: 2016-07-31 | 2016-05-30 11:48:36
Enabled for: Advanced Features. | 2016-05-30 11:48:36
Enabled for: Advanced Features 2. | 2016-05-30 11:48:36
Enabled for: Sierra Chart Historical Data Service. | 2016-05-30 11:48:36
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-05-30 11:48:36
Enabled for: INDEXES_DATA_BARCHART | 2016-05-30 11:48:36
Enabled for: CME (Trading Account Required) | 2016-05-30 11:48:36
Enabled for: CBOT (Trading Account Required) | 2016-05-30 11:48:36
Enabled for: COMEX (Trading Account Required) | 2016-05-30 11:48:36
Enabled for: NYMEX (Trading Account Required) | 2016-05-30 11:48:36
Received 1 data feed usernames. | 2016-05-30 11:48:36
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-30 11:48:36
Current selected Data/Trading service: Interactive Brokers | 2016-05-30 11:48:36
Chart Update Interval: 500 | 2016-05-30 11:48:36
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-30 11:48:36
2016-05-31 00:48:42 Local computer time | 2016-05-30 11:48:36
2016-05-30 16:48:42 Local computer time in UTC | 2016-05-30 11:48:36
2016-05-30 11:48:42 Local computer time in SC Time Zone | 2016-05-30 11:48:36
2016-05-30 16:48:41 Server time in UTC | 2016-05-30 11:48:36
Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-05-30 11:48:36
Program path: C:\SierraChart\ | 2016-05-30 11:48:36
Data Files path: C:\SierraChart\Data\ | 2016-05-30 11:48:36
OS Version Number: 6.2 | 2016-05-30 11:48:36
Locale Setting: C | 2016-05-30 11:48:36

Checking for new symbol settings for ib | 2016-05-30 11:48:36
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-30 11:48:36
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-30 11:48:36
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-30 11:48:36
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-30 11:48:43
Symbol settings are up-to-date for ib | 2016-05-30 11:48:43

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-05-30 11:48:47
Socket (4) | Connected. | 2016-05-30 11:48:47
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2016-05-30 11:48:47
Interactive Brokers | TWS server version: 76 | 2016-05-30 11:48:47
Interactive Brokers | Connected. Waiting for account information. | 2016-05-30 11:48:47
IB Account information received. | 2016-05-30 11:48:47
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-05-30 11:48:47
Interactive Brokers | Connected to Live account. | 2016-05-30 11:48:47
Interactive Brokers | Year-Month last connected to Live account: 2016-05 | 2016-05-30 11:48:47
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U896* | 2016-05-30 11:48:47
Interactive Brokers | Connected to data and trading server. | 2016-05-30 11:48:47
Next valid order ID: 1 | 2016-05-30 11:48:47
Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: HMDS data farm connection is OK:ethmds. IB Error Code: 2106. Request ID: -1. | 2016-05-30 11:48:47
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2016-05-30 11:48:47
Next valid order ID: 1 | 2016-05-30 11:48:47
IB Account information received. | 2016-05-30 11:48:47
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-05-30 11:48:47
Interactive Brokers | Connected to Live account. | 2016-05-30 11:48:47
Interactive Brokers | Year-Month last connected to Live account: 2016-05 | 2016-05-30 11:48:47
Interactive Brokers | Sending request for contract details for contract ID 227737593 | 2016-05-30 11:48:47
Interactive Brokers | Received Trade Positions download end message for account U896* | 2016-05-30 11:48:47
Interactive Brokers | Received contract details for symbol MHI-201605-HKFE | 2016-05-30 11:48:47
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-30 11:48:48
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-30 11:48:48
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-30 11:48:48
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-30 11:48:48
Interactive Brokers | Stopping automatic Trade Position updates for account: U896* | 2016-05-30 11:48:52
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U896* | 2016-05-30 11:48:52
Interactive Brokers | Requesting historical order fills for account U896*. | 2016-05-30 11:48:52
Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-05-30 11:48:52
Interactive Brokers | Received Trade Positions download end message for account U896* | 2016-05-30 11:48:52
Interactive Brokers | All contract details received for symbols used for trading. Re-requesting trading data. | 2016-05-30 11:48:52
Interactive Brokers | Stopping automatic Trade Position updates for account: U896* | 2016-05-30 11:48:52
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U896* | 2016-05-30 11:48:52
Interactive Brokers | Requesting historical order fills for account U896*. | 2016-05-30 11:48:52
Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-05-30 11:48:52
Interactive Brokers | Received Trade Positions download end message for account U896* | 2016-05-30 11:48:52
The above has been sent to support. | 2016-05-30 11:50:47 *
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-30 11:50:47
HTTP connection to www.sierrachart.com:80 (6) | Connected. | 2016-05-30 11:50:47
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-05-30 11:50:48
HTTP connection to www.sierrachart.com:80 (6) | Closed. No error. | 2016-05-30 11:50:52
HTTP connection to www.sierrachart.com:80 (6) | Shutdown and closed. | 2016-05-30 11:50:52
Message from IB: Market data farm connection is broken:jfarm. IB Error Code: 2103. Request ID: -1. | 2016-05-30 11:52:04
Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:52:05
Message from IB: Market data farm connection is broken:jfarm. IB Error Code: 2103. Request ID: -1. | 2016-05-30 11:52:37
Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:52:38
Message from IB: Market data farm connection is broken:hfarm. IB Error Code: 2103. Request ID: -1. | 2016-05-30 11:52:39
Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2016-05-30 11:52:39
[2016-05-30 21:17:25]
Sierra Chart Engineering - Posts: 104368
We see that you have successfully connected to Interactive Brokers and the Sierra Chart Exchange Data Feed with CME real-time futures data is active on your Sierra Chart account.

So everything at this point is correct.

Make sure Sierra Chart has a tick by tick data configuration:
http://www.sierrachart.com/index.php?page=doc/doc_TickbyTickDataConfiguration.php

To open a chart select File >> Find Symbol >> Futures. For the ES futures, select ES-201606-GLOBEX.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-06-03 08:46:12]
User904847 - Posts: 6
hi, wanna ask how to set the moving average 20 days line into the chart
[2016-06-03 09:16:44]
Sierra Chart Engineering - Posts: 104368
The easiest thing is to open a Historical Daily chart following the instructions here:
https://www.sierrachart.com/index.php?page=doc/doc_GettingStarted.php#OpenChart

And then add the Moving Average-Simple study to the chart and set its Length to 20.

For instructions, refer to:
https://www.sierrachart.com/index.php?page=doc/doc_ChartStudies.html#AddingModifyingStudies
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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