Support Board
Date/Time: Sat, 10 May 2025 21:17:18 +0000
scoreboard is missing from screen
View Count: 1498
| [2016-05-30 03:34:17] |
| User520856 - Posts: 6 |
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I have deleted the scoreboard from my screen when I last closed my platform. It did not re-appear when I opened up again later. How do I get it back on my charts? Thx
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| [2016-05-30 06:45:20] |
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What do you mean by scoreboard? Are you referring to the Quote Board. In the case of the Quote Board, select Window >> Reset Windows to see if it actually exists. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-30 07:06:36] |
| User520856 - Posts: 6 |
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not the quote board - I don't know the correct name but it appeared on pulling charts 1st time.
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 sierra_scoreboard.png / V - Attached On 2016-05-30 07:05:05 UTC - Size: 297.74 KB - 285 views |
| [2016-05-30 07:13:17] |
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You will need to ask TransAct Support about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-30 08:37:31] |
| User520856 - Posts: 6 |
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what do you mean - You will need to ask TransAct Support about this. Surely it is Sierra charting . or am I wrong...? Do you recognize the panel on the chart that I copied for you ? |
| [2016-05-30 08:58:07] |
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That particular screenshot is the TransAct software. It is not part of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-30 09:15:37] |
| User520856 - Posts: 6 |
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ok -thanks . Don't know where I got this from then. I thought I was dealing with AMP (my Broker ) but obvioiusly confused. Cheers |
| [2016-05-30 09:17:30] |
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AMP and TransAct are separate brokerage/trading services. That particular screenshot is from the TransAct software. It is completely unrelated to AMP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-30 09:21:53] |
| User520856 - Posts: 6 |
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so the best thing for me to do then is to completely Uninstall the Sierra Platform I have on my PC and then find where I can download the AMP version that has the CQG data connection. Is that the best way to deal with this. Thx for your help.
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| [2016-05-30 09:29:32] |
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We see that Sierra Chart is currently installed to C:\SierraChart\. So there is no need to uninstall. There is no AMP version. You just need to follow through the CQG setup instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-30 09:29:51
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| [2016-05-30 09:35:21] |
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We also have seen your Account Support Ticket. And have responded to it. At this point AMP will help you. There is nothing further you need to do at this moment. You will require their assistance to be able to connect to CQG. There is nothing you can do until then. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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