Support Board
Date/Time: Sat, 10 May 2025 21:08:51 +0000
Not able to connect to CQG Fix for data
View Count: 985
| [2016-05-28 14:00:40] |
| User515399 - Posts: 6 |
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Hi, today, I am not able to connect to CQG Fix. My Sierrachart is provided under AMP futures. It was working fine for months but suddenly stopped working. Have tried for the entire day but its not working. Kindly assist. Thank you.
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| [2016-05-28 22:09:35] |
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Restart Sierra Chart and select File >> Connect to Data Feed. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-28 23:51:17] |
| User515399 - Posts: 6 |
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Hi, here is the Message Log. Thank you. Software version: 1420 | 2016-05-28 19:50:12 Uses New Spreadsheets | 2016-05-28 19:50:12 Enabled for: Advanced Features. | 2016-05-28 19:50:12 Enabled for: Sierra Chart Historical Data Service. | 2016-05-28 19:50:12 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-28 19:50:12 Current selected Data/Trading service: CQG FIX Trading | 2016-05-28 19:50:12 Chart Update Interval: 500 | 2016-05-28 19:50:12 Data/Trade Service Settings automatically set. | 2016-05-28 19:50:12 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-28 19:50:12 2016-05-29 07:50:12 Local computer time | 2016-05-28 19:50:12 2016-05-28 23:50:12 Local computer time in UTC | 2016-05-28 19:50:12 2016-05-28 19:50:12 Local computer time in SC Time Zone | 2016-05-28 19:50:12 2016-05-28 23:41:39 Server time in UTC | 2016-05-28 19:50:12 Local computer UTC time and Server UTC time difference: 5 seconds. | 2016-05-28 19:50:12 Program path: D:\SierraChart\ | 2016-05-28 19:50:12 Data Files path: D:\SierraChart\Data\ | 2016-05-28 19:50:12 OS Version Number: 6.1 | 2016-05-28 19:50:12 Locale Setting: C | 2016-05-28 19:50:12 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-28 19:50:16 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-05-28 19:50:16 socket (41) | Connected. | 2016-05-28 19:50:17 CQG FIX: Sending the Logon message. | 2016-05-28 19:50:17 CQG FIX Trading | Connected to trading server. | 2016-05-28 19:50:17 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-05-28 19:50:17 CQG WebAPI | Connecting to websocket server. | 2016-05-28 19:50:17 CQG FIX - FCM name: AMP | 2016-05-28 19:50:17 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-05-28 19:50:18 CQG WebAPI websocket (42) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-05-28 19:50:19 CQG WebAPI websocket (42) | Shutdown and closed. | 2016-05-28 19:50:19 CQG WebAPI | Websocket closed. | 2016-05-28 19:50:19 CQG FIX Trading | Websocket closed. | 2016-05-28 19:50:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-28 19:50:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-28 19:50:19 CQG FIX: DisconnectFIX called. | 2016-05-28 19:50:19 CQG FIX: Sending a Logout message. | 2016-05-28 19:50:19 CQG FIX Trading | Disconnected. | 2016-05-28 19:50:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-28 19:50:19 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-05-28 19:50:19 socket (41) | Shutdown and closed. | 2016-05-28 19:50:19 CQG FIX: Disconnected. | 2016-05-28 19:50:19 File >> Disconnect selected. | 2016-05-28 19:50:19 CQG FIX Trading | Disconnected. | 2016-05-28 19:50:19 |
| [2016-05-28 23:58:33] |
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CQG WebAPI websocket (42) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-05-28 19:50:19 This indicates the CQG Web API server is currently not accepting connections. No need to be concerned until a few hours before the market reopens. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-28 23:58:43
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| [2016-05-29 00:54:52] |
| User515399 - Posts: 6 |
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Hi, thanks for the prompt explanation. Ok I understand. Will try again tomorrow. However as I am under AMP and selected CGQ Fix as the platform, can I know why I am connecting to the Web server instead of the FIX server? If the answer is that I am connecting to Web server for the data and Fix for the trading execution, can I change to connect to FIX (as I believe that should be faster)? Thanks |
| [2016-05-29 05:25:12] |
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The CQG Web API is used for market data and they only provide market data over that connection. They do not use FIX for market data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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