Support Board
Date/Time: Sat, 10 May 2025 21:15:12 +0000
Delete and Download
View Count: 1203
| [2016-05-24 17:56:06] |
| GreyLock58 - Posts: 170 |
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When I delete and download the last bar on a chart I get a wide time difference between contracts. Below is the message log for three different contracts. The ES contract takes too long. Can this be improved upon? Software version: 1414 | 2016-05-24 13:47:11 Uses New Spreadsheets | 2016-05-24 13:47:11 Usage end date: 2016-05-27 | 2016-05-24 13:47:11 Enabled for: Advanced Features. | 2016-05-24 13:47:11 Enabled for: Sierra Chart Historical Data Service. | 2016-05-24 13:47:11 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-24 13:47:11 Current selected Data/Trading service: SC Data - All Services | 2016-05-24 13:47:11 Chart Update Interval: 500 | 2016-05-24 13:47:11 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-24 13:47:11 2016-05-24 13:47:11 Local computer time | 2016-05-24 13:47:11 2016-05-24 17:47:11 Local computer time in UTC | 2016-05-24 13:47:11 2016-05-24 13:47:11 Local computer time in SC Time Zone | 2016-05-24 13:47:11 2016-05-24 16:01:30 Server time in UTC | 2016-05-24 13:47:11 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-24 13:47:11 Program path: E:\Drive (G)\SC-GCTrading-Historical\ | 2016-05-24 13:47:11 Data Files path: E:\Drive (G)\SC-GCTrading-Historical\Data\ | 2016-05-24 13:47:11 OS Version Number: 6.1 | 2016-05-24 13:47:11 Locale Setting: C | 2016-05-24 13:47:11 Intraday data recording state for symbol ESM16 is set to download 'Pending'. | 2016-05-24 13:47:35 Delaying start of download for ESM16 | 2016-05-24 13:47:35 HD Request # 51 | Downloading Intraday chart data for ESM16 to the file ESM16.scid. Service: cme | 2016-05-24 13:47:46 HD Request # 51 | Download start Date-Time: 2016-05-24 12:59:59.000 | 2016-05-24 13:47:46 HD Request # 51 | Disabling Intraday chart updating for symbol during historical data download. | 2016-05-24 13:47:46 HD Request # 51 | Using server: scdf1.sierracharts.com port 10149 | 2016-05-24 13:47:46 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-05-24 13:47:46 Socket (86) | Connected. | 2016-05-24 13:47:46 HD Request # 51 | Sending historical data logon request message. | 2016-05-24 13:47:46 HD Request # 51 | Requesting Intraday data. Start Date-Time: 2016-05-24 12:59:59. Record interval: 0. Symbol: ESM16 | 2016-05-24 13:47:46 HD Request # 51 | Decompressing data. | 2016-05-24 13:47:46 HD Request # 51 | Receiving Intraday data for ESM16 starting at 2016-05-24 12:59:59 | 2016-05-24 13:47:46 HD Request # 51 | Truncating file to starting Date-Time of 2016-05-24 12:59:59 | 2016-05-24 13:47:46 HD Request # 51 | Timestamp of first Intraday data file record written: 2016-05-24 12:59:59 | 2016-05-24 13:47:46 Socket (86) | Shutdown and closed. | 2016-05-24 13:47:46 The network socket for historical data has been closed. | 2016-05-24 13:47:46 HD Request # 51 | Received 20138 records from 2016-05-24 12:59:59 to 2016-05-24 13:37:44 (37.8 minutes) and wrote 20138 records for ESM16 | 2016-05-24 13:47:46 HD Request # 51 | Intraday download COMPLETE for ESM16. Completion time: 1s. Unique request ID: 50 | 2016-05-24 13:47:46 Removed historical data download ID 50 | 2016-05-24 13:47:46 Real-time Intraday chart data file updates started for ESM16 | 2016-05-24 13:47:46 Opened cached Intraday file: E:\Drive (G)\SC-GCTrading-Historical\Data\ESM16.scid | 2016-05-24 13:47:46 Intraday chart data file opened for ESM16 | 2016-05-24 13:47:46 HD Request # 51 | Enabling Intraday chart updating for symbol. | 2016-05-24 13:47:46 HD Request # 51 | Reloading Intraday charts for ESM16 | 2016-05-24 13:47:46 Reloading all charts with filename: ESM16.scid | 2016-05-24 13:47:46 ESM16 [M] 30 Min #17 | Reloading chart. | 2016-05-24 13:47:46 Intraday data recording state for symbol ZBM16 is set to download 'Pending'. | 2016-05-24 13:48:21 Delaying start of download for ZBM16 | 2016-05-24 13:48:21 HD Request # 52 | Downloading Intraday chart data for ZBM16 to the file ZBM16.scid. Service: cbot | 2016-05-24 13:48:31 HD Request # 52 | Download start Date-Time: 2016-05-24 11:59:59.000 | 2016-05-24 13:48:31 HD Request # 52 | Disabling Intraday chart updating for symbol during historical data download. | 2016-05-24 13:48:31 HD Request # 52 | Using server: scdf2.sierracharts.com port 10149 | 2016-05-24 13:48:31 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-05-24 13:48:31 Socket (87) | Connected. | 2016-05-24 13:48:31 HD Request # 52 | Sending historical data logon request message. | 2016-05-24 13:48:31 HD Request # 52 | Requesting Intraday data. Start Date-Time: 2016-05-24 11:59:59. Record interval: 0. Symbol: ZBM16 | 2016-05-24 13:48:31 HD Request # 52 | Decompressing data. | 2016-05-24 13:48:31 HD Request # 52 | Receiving Intraday data for ZBM16 starting at 2016-05-24 11:59:59 | 2016-05-24 13:48:31 HD Request # 52 | Truncating file to starting Date-Time of 2016-05-24 11:59:59 | 2016-05-24 13:48:31 HD Request # 52 | Timestamp of first Intraday data file record written: 2016-05-24 11:59:59 | 2016-05-24 13:48:31 Socket (87) | Shutdown and closed. | 2016-05-24 13:48:31 The network socket for historical data has been closed. | 2016-05-24 13:48:31 HD Request # 52 | Received 6298 records from 2016-05-24 11:59:59 to 2016-05-24 13:38:25 (98.4 minutes) and wrote 6298 records for ZBM16 | 2016-05-24 13:48:31 HD Request # 52 | Intraday download COMPLETE for ZBM16. Completion time: 0s. Unique request ID: 51 | 2016-05-24 13:48:31 Removed historical data download ID 51 | 2016-05-24 13:48:31 Real-time Intraday chart data file updates started for ZBM16 | 2016-05-24 13:48:31 Opened cached Intraday file: E:\Drive (G)\SC-GCTrading-Historical\Data\ZBM16.scid | 2016-05-24 13:48:31 Intraday chart data file opened for ZBM16 | 2016-05-24 13:48:31 HD Request # 52 | Enabling Intraday chart updating for symbol. | 2016-05-24 13:48:31 HD Request # 52 | Reloading Intraday charts for ZBM16 | 2016-05-24 13:48:31 Reloading all charts with filename: ZBM16.scid | 2016-05-24 13:48:31 ZBM16 [M] 30 Min #21 | Reloading chart. | 2016-05-24 13:48:31 Intraday data recording state for symbol SPX500 is set to download 'Pending'. | 2016-05-24 13:49:00 HD Request # 53 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2016-05-24 13:49:00 HD Request # 53 | Download start Date-Time: 2016-05-24 12:59:59.000 | 2016-05-24 13:49:00 HD Request # 53 | Disabling Intraday chart updating for symbol during historical data download. | 2016-05-24 13:49:00 HD Request # 53 | Using server: ds4.sierracharts.com port 10149 | 2016-05-24 13:49:00 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-05-24 13:49:00 Socket (88) | Connected. | 2016-05-24 13:49:00 HD Request # 53 | Sending historical data logon request message. | 2016-05-24 13:49:00 HD Request # 53 | Requesting Intraday data. Start Date-Time: 2016-05-24 12:59:59. Record interval: 0. Symbol: SPX500 | 2016-05-24 13:49:00 HD Request # 53 | Decompressing data. | 2016-05-24 13:49:00 HD Request # 53 | Receiving Intraday data for SPX500 starting at 2016-05-24 13:00:00 | 2016-05-24 13:49:00 HD Request # 53 | Truncating file to starting Date-Time of 2016-05-24 13:00:00 | 2016-05-24 13:49:00 HD Request # 53 | Timestamp of first Intraday data file record written: 2016-05-24 13:00:00 | 2016-05-24 13:49:00 Socket (88) | Shutdown and closed. | 2016-05-24 13:49:00 The network socket for historical data has been closed. | 2016-05-24 13:49:00 HD Request # 53 | Received 1290 records from 2016-05-24 13:00:00 to 2016-05-24 13:48:51 (48.9 minutes) and wrote 1290 records for SPX500 | 2016-05-24 13:49:00 HD Request # 53 | Intraday download COMPLETE for SPX500. Completion time: 0s. Unique request ID: 52 | 2016-05-24 13:49:00 Removed historical data download ID 52 | 2016-05-24 13:49:00 Real-time Intraday chart data file updates started for SPX500 | 2016-05-24 13:49:00 Opened cached Intraday file: E:\Drive (G)\SC-GCTrading-Historical\Data\SPX500.scid | 2016-05-24 13:49:00 Intraday chart data file opened for SPX500 | 2016-05-24 13:49:00 HD Request # 53 | Enabling Intraday chart updating for symbol. | 2016-05-24 13:49:00 HD Request # 53 | Reloading Intraday charts for SPX500 | 2016-05-24 13:49:00 Reloading all charts with filename: SPX500.scid | 2016-05-24 13:49:00 SPX500 [M] 30 Min #16 | Reloading chart. | 2016-05-24 13:49:00 |
| [2016-05-24 18:03:08] |
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When I delete and download the last bar on a chart I get a wide time difference between contracts. Below is the message log for three different contracts.
We have no idea what you are referring to. We do not understand this. The ES contract takes too long. Can this be improved upon?
No because there is much higher trading activity. Your expectation is not reasonable. This download finished within one second.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-24 18:11:33] |
| GreyLock58 - Posts: 170 |
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It took over 20 seconds to delete and download ES starting at the last bar. Software version: 1414 | 2016-05-24 14:08:05 Uses New Spreadsheets | 2016-05-24 14:08:05 Usage end date: 2016-05-27 | 2016-05-24 14:08:05 Enabled for: Advanced Features. | 2016-05-24 14:08:05 Enabled for: Sierra Chart Historical Data Service. | 2016-05-24 14:08:05 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-24 14:08:05 Current selected Data/Trading service: SC Data - All Services | 2016-05-24 14:08:05 Chart Update Interval: 500 | 2016-05-24 14:08:05 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-24 14:08:05 2016-05-24 14:08:05 Local computer time | 2016-05-24 14:08:05 2016-05-24 18:08:05 Local computer time in UTC | 2016-05-24 14:08:05 2016-05-24 14:08:05 Local computer time in SC Time Zone | 2016-05-24 14:08:05 2016-05-24 16:01:30 Server time in UTC | 2016-05-24 14:08:05 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-24 14:08:05 Program path: E:\Drive (G)\SC-GCTrading-Historical\ | 2016-05-24 14:08:05 Data Files path: E:\Drive (G)\SC-GCTrading-Historical\Data\ | 2016-05-24 14:08:05 OS Version Number: 6.1 | 2016-05-24 14:08:05 Locale Setting: C | 2016-05-24 14:08:05 Intraday data recording state for symbol ESM16 is set to download 'Pending'. | 2016-05-24 14:08:26 Delaying start of download for ESM16 | 2016-05-24 14:08:26 HD Request # 56 | Downloading Intraday chart data for ESM16 to the file ESM16.scid. Service: cme | 2016-05-24 14:08:36 HD Request # 56 | Download start Date-Time: 2016-05-24 12:59:59.000 | 2016-05-24 14:08:36 HD Request # 56 | Disabling Intraday chart updating for symbol during historical data download. | 2016-05-24 14:08:36 HD Request # 56 | Using server: scdf2.sierracharts.com port 10149 | 2016-05-24 14:08:36 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-05-24 14:08:36 Socket (101) | Connected. | 2016-05-24 14:08:36 HD Request # 56 | Sending historical data logon request message. | 2016-05-24 14:08:36 HD Request # 56 | Requesting Intraday data. Start Date-Time: 2016-05-24 12:59:59. Record interval: 0. Symbol: ESM16 | 2016-05-24 14:08:36 HD Request # 56 | Decompressing data. | 2016-05-24 14:08:36 HD Request # 56 | Receiving Intraday data for ESM16 starting at 2016-05-24 12:59:59 | 2016-05-24 14:08:36 HD Request # 56 | Truncating file to starting Date-Time of 2016-05-24 12:59:59 | 2016-05-24 14:08:36 HD Request # 56 | Timestamp of first Intraday data file record written: 2016-05-24 12:59:59 | 2016-05-24 14:08:36 Socket (101) | Shutdown and closed. | 2016-05-24 14:08:36 The network socket for historical data has been closed. | 2016-05-24 14:08:36 HD Request # 56 | Received 31565 records from 2016-05-24 12:59:59 to 2016-05-24 13:58:34 (58.6 minutes) and wrote 31565 records for ESM16 | 2016-05-24 14:08:36 HD Request # 56 | Intraday download COMPLETE for ESM16. Completion time: 0s. Unique request ID: 55 | 2016-05-24 14:08:36 Removed historical data download ID 55 | 2016-05-24 14:08:36 Real-time Intraday chart data file updates started for ESM16 | 2016-05-24 14:08:36 Opened cached Intraday file: E:\Drive (G)\SC-GCTrading-Historical\Data\ESM16.scid | 2016-05-24 14:08:36 Intraday chart data file opened for ESM16 | 2016-05-24 14:08:36 HD Request # 56 | Enabling Intraday chart updating for symbol. | 2016-05-24 14:08:36 HD Request # 56 | Reloading Intraday charts for ESM16 | 2016-05-24 14:08:36 Reloading all charts with filename: ESM16.scid | 2016-05-24 14:08:36 ESM16 [M] 30 Min #17 | Reloading chart. | 2016-05-24 14:08:36 |
| [2016-05-24 18:45:34] |
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We see that you are referring to this delay: Delaying start of download for ESM16 | 2016-05-24 14:08:26 HD Request # 56 | Downloading Intraday chart data for ESM16 to the file ESM16.scid. Service: cme | 2016-05-24 14:08:36 We understand the general reasons why this can happen but we do not see why it is actually occurring in this particular case and we cannot reproduce it. Is Sierra Chart currently connected to the data feed or not? Is File >> Connect to Data Feed disabled? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-24 18:46:04
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| [2016-05-24 18:51:51] |
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We want you to restart Sierra Chart and open one chart and no other chart and provide us the entire Message Log without clearing it ahead of time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-24 19:00:36] |
| GreyLock58 - Posts: 170 |
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I have a chartbook with many charts. Will opening and closing all charts except for one work?
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| [2016-05-24 19:05:34] |
| GreyLock58 - Posts: 170 |
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Yes I am connected to the data feed at all times...
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| [2016-05-24 19:06:08] |
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Just wait on this, we are adding additional logging to help determine the source of the problem. This will be out in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-27 13:59:49] |
| GreyLock58 - Posts: 170 |
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I got the new release 1419 and I still have a delay of download for intraday charts. I also have a data subscription issue reflected in the log. I added time to my subscription yesterday. Software version: 1419 | 2016-05-27 09:53:45 Uses New Spreadsheets | 2016-05-27 09:53:45 Usage end date: 2017-12-06 | 2016-05-27 09:53:45 Enabled for: Advanced Features. | 2016-05-27 09:53:45 Enabled for: Sierra Chart Historical Data Service. | 2016-05-27 09:53:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-27 09:53:45 Current selected Data/Trading service: SC Data - All Services | 2016-05-27 09:53:45 Chart Update Interval: 500 | 2016-05-27 09:53:45 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-27 09:53:45 2016-05-27 09:53:45 Local computer time | 2016-05-27 09:53:45 2016-05-27 13:53:45 Local computer time in UTC | 2016-05-27 09:53:45 2016-05-27 09:53:45 Local computer time in SC Time Zone | 2016-05-27 09:53:45 2016-05-27 13:41:47 Server time in UTC | 2016-05-27 09:53:45 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-05-27 09:53:45 Program path: E:\Drive (G)\SC-GCTrading-Historical\ | 2016-05-27 09:53:45 Data Files path: E:\Drive (G)\SC-GCTrading-Historical\Data\ | 2016-05-27 09:53:45 OS Version Number: 6.1 | 2016-05-27 09:53:45 Locale Setting: C | 2016-05-27 09:53:45 HTTP connection to ds01.ddfplus.com:80 (23) | Closed. No error. | 2016-05-27 09:53:54 HTTP connection to ds01.ddfplus.com:80 (23) | Shutdown and closed. | 2016-05-27 09:53:54 Intraday data recording state for symbol ESM16 is set to download 'Pending'. | 2016-05-27 09:53:58 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:53:58 Delaying start of download for ESM16 | 2016-05-27 09:53:58 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:53:59 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:54:00 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:54:01 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:54:02 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:54:03 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:54:04 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:54:05 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:54:06 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:54:07 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-27 09:54:09 HD Request # 34 | Downloading Intraday chart data for ESM16 to the file ESM16.scid. Service: cme | 2016-05-27 09:54:09 HD Request # 34 | Download start Date-Time: 2016-05-27 08:59:59.000 | 2016-05-27 09:54:09 HD Request # 34 | Disabling Intraday chart updating for symbol during historical data download. | 2016-05-27 09:54:09 HD Request # 34 | Using server: scdf1.sierracharts.com port 10149 | 2016-05-27 09:54:09 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-05-27 09:54:09 Socket (26) | Connected. | 2016-05-27 09:54:09 HD Request # 34 | Sending historical data logon request message. | 2016-05-27 09:54:09 HD Request # 34 | Requesting Intraday data. Start Date-Time: 2016-05-27 08:59:59. Record interval: 0. Symbol: ESM16 | 2016-05-27 09:54:09 HD Request # 34 | Decompressing data. | 2016-05-27 09:54:09 HD Request # 34 | Receiving Intraday data for ESM16 starting at 2016-05-27 09:00:00 | 2016-05-27 09:54:09 HD Request # 34 | Truncating file to starting Date-Time of 2016-05-27 09:00:00 | 2016-05-27 09:54:09 HD Request # 34 | Timestamp of first Intraday data file record written: 2016-05-27 09:00:00 | 2016-05-27 09:54:09 Socket (26) | Shutdown and closed. | 2016-05-27 09:54:09 The network socket for historical data has been closed. | 2016-05-27 09:54:09 HD Request # 34 | Received 26001 records from 2016-05-27 09:00:00 to 2016-05-27 09:44:07 (44.1 minutes) and wrote 26001 records for ESM16 | 2016-05-27 09:54:09 HD Request # 34 | Intraday download COMPLETE for ESM16. Completion time: 0s. Unique request ID: 34 | 2016-05-27 09:54:09 Removed historical data download ID 34 | 2016-05-27 09:54:09 Real-time Intraday chart data file updates started for ESM16 | 2016-05-27 09:54:09 Intraday chart data file opened for ESM16 | 2016-05-27 09:54:09 HD Request # 34 | Enabling Intraday chart updating for symbol. | 2016-05-27 09:54:09 HD Request # 34 | Reloading Intraday charts for ESM16 | 2016-05-27 09:54:09 Reloading all charts with filename: ESM16.scid | 2016-05-27 09:54:09 ESM16 [M] 30 Min #17 | Reloading chart. | 2016-05-27 09:54:09 |
| [2016-05-28 09:03:48] |
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This is not a complete copy of the Message Log from the beginning. We need you to restart Sierra Chart, open that chart and connect to the data feed and then provide us a copy of the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-28 16:09:02] |
| GreyLock58 - Posts: 170 |
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Below is the complete log opening for one clean chart. This issue of delay affects all of my intraday 30 min bar charts. I am connected to data feed at all times. Reading Internal Order ID file. | 2016-05-28 11:59:39 Reading Trade Orders file. | 2016-05-28 11:59:39 Reading Trade Positions file. | 2016-05-28 11:59:39 Software version: 1419 | 2016-05-28 11:59:39 Uses New Spreadsheets | 2016-05-28 11:59:39 Usage end date: 2017-12-06 | 2016-05-28 11:59:39 Enabled for: Advanced Features. | 2016-05-28 11:59:39 Enabled for: Sierra Chart Historical Data Service. | 2016-05-28 11:59:39 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-28 11:59:39 Current selected Data/Trading service: SC Data - All Services | 2016-05-28 11:59:39 Chart Update Interval: 500 | 2016-05-28 11:59:39 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-28 11:59:39 2016-05-28 11:59:42 Local computer time | 2016-05-28 11:59:39 2016-05-28 15:59:42 Local computer time in UTC | 2016-05-28 11:59:39 2016-05-28 11:59:42 Local computer time in SC Time Zone | 2016-05-28 11:59:39 2016-05-28 15:59:39 Server time in UTC | 2016-05-28 11:59:39 Local computer UTC time and Server UTC time difference: 3 seconds. | 2016-05-28 11:59:39 Program path: E:\Drive (G)\SC-GCTrading-Historical\ | 2016-05-28 11:59:39 Data Files path: E:\Drive (G)\SC-GCTrading-Historical\Data\ | 2016-05-28 11:59:39 OS Version Number: 6.1 | 2016-05-28 11:59:39 Locale Setting: C | 2016-05-28 11:59:39 Created the DTC Protocol server. | 2016-05-28 11:59:39 DTC Protocol Server listening on port 11099. | 2016-05-28 11:59:39 Created the DTC Protocol historical data server. | 2016-05-28 11:59:39 HD Server Manager | Listening on port 11098 | 2016-05-28 11:59:39 Checking for new symbol settings for scdataallservices | 2016-05-28 11:59:39 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-28 11:59:39 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-28 11:59:39 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-28 11:59:39 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-28 11:59:39 Symbol settings are up-to-date for scdataallservices | 2016-05-28 11:59:46 SC Data - All Services | Connected to data server. | 2016-05-28 11:59:47 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-28 11:59:51 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-28 11:59:51 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-28 11:59:51 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-28 11:59:51 ESM16 30 Min #2 | Reloading chart. | 2016-05-28 11:59:58 Mapping ESM16 to ESM16. Service code: cme | 2016-05-28 11:59:59 SC Data - All Services | Starting real-time market data updates for: ESM16. ID: 1 | 2016-05-28 11:59:59 Intraday data recording state for symbol ESM16 is set to download 'Pending'. | 2016-05-28 11:59:59 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 11:59:59 Delaying start of download for ESM16 | 2016-05-28 11:59:59 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:00 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:01 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:02 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:03 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:04 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:05 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:06 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:07 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:08 Market data subscription status is not known while delaying historical data download for symbol: ESM16 | 2016-05-28 12:00:09 HD Request # 2 | Downloading Intraday chart data for ESM16 to the file ESM16.scid. Service: cme | 2016-05-28 12:00:09 HD Request # 2 | Download start Date-Time: 2016-05-27 16:59:59.000 | 2016-05-28 12:00:09 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2016-05-28 12:00:09 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-05-28 12:00:09 Socket (4) | Connected. | 2016-05-28 12:00:09 HD Request # 2 | Sending historical data logon request message. | 2016-05-28 12:00:09 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-05-27 16:59:59. Record interval: 0. Symbol: ESM16 | 2016-05-28 12:00:09 HD Request # 2 | Decompressing data. | 2016-05-28 12:00:09 HD Request # 2 | Receiving Intraday data for ESM16 starting at 2016-05-27 16:59:59 | 2016-05-28 12:00:09 Socket (4) | Shutdown and closed. | 2016-05-28 12:00:09 The network socket for historical data has been closed. | 2016-05-28 12:00:09 HD Request # 2 | Received 17 records from 2016-05-27 16:59:59 to 2016-05-27 16:59:59 (0.0 seconds) and wrote 0 records for ESM16 | 2016-05-28 12:00:09 HD Request # 2 | Intraday download COMPLETE for ESM16. Completion time: 1s. Unique request ID: 1 | 2016-05-28 12:00:09 Removed historical data download ID 1 | 2016-05-28 12:00:09 Real-time Intraday chart data file updates started for ESM16 | 2016-05-28 12:00:09 Intraday chart data file opened for ESM16 | 2016-05-28 12:00:09 |
| [2016-05-28 22:25:10] |
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We understand the reason for the problem now. We need to think through this carefully and determine what the proper solution is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-30 08:05:23] |
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This problem will be solved in version 1421.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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