Support Board
Date/Time: Sat, 10 May 2025 21:05:40 +0000
charts not updatting
View Count: 688
| [2016-05-24 17:49:48] |
| User504237 - Posts: 4 |
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i have logged in but data not updating charts. not getting tick by tick chart movement. charts stuck at one price.
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| [2016-05-24 17:57:48] |
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What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-24 18:23:01] |
| User504237 - Posts: 4 |
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I want data for YM futures.I currently have a trading account with transact, but acct is inactive because it is not fully funded.
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| [2016-05-24 18:33:13] |
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In this case you will need to use the Sierra Chart Exchange Data Feed: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php The cost of the data feed with exchange fees will be 77 USD per month. Let us know if you need help activating it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-24 18:34:09
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| [2016-05-24 18:34:40] |
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Until the end of the month there is no charge for the CBOT exchange fee which is 42 USD per month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-24 18:53:47] |
| User504237 - Posts: 4 |
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Im Afraid i cant afford it at that price. can I get a credit for the $21.60 plus $10.00 charges i made today? sorry.
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| [2016-05-24 19:00:36] |
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Yes we can do this but there is a 5 USD service fee for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-24 19:01:11
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| [2016-05-24 20:04:58] |
| User504237 - Posts: 4 |
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thats fine.
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| [2016-05-24 21:10:56] |
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OK we will do this today or tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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