Support Board
Date/Time: Sat, 10 May 2025 21:16:15 +0000
OEC data
View Count: 774
| [2016-05-23 00:40:16] |
| User438810 - Posts: 50 |
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I'm not able to connect on Sierra through OEC/Gain Capital data, but my other platform works with the data provider. Are there any reported issues? I sent the log. Software version: 1392 | 2016-05-22 19:37:45 Uses New Spreadsheets | 2016-05-22 19:37:45 Usage end date: 2017-10-24 | 2016-05-22 19:37:45 Enabled for: Advanced Features. | 2016-05-22 19:37:45 Enabled for: Advanced Features 2. | 2016-05-22 19:37:45 Enabled for: Sierra Chart Historical Data Service. | 2016-05-22 19:37:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-22 19:37:45 Current selected Data/Trading service: GAIN Capital/OEC | 2016-05-22 19:37:45 Chart Update Interval: 500 | 2016-05-22 19:37:45 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-22 19:37:45 2016-05-22 19:37:49 Local computer time | 2016-05-22 19:37:45 2016-05-23 00:37:49 Local computer time in UTC | 2016-05-22 19:37:45 2016-05-22 19:37:49 Local computer time in SC Time Zone | 2016-05-22 19:37:45 2016-05-23 00:37:47 Server time in UTC | 2016-05-22 19:37:45 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-22 19:37:45 Program path: C:\SierraChart\ | 2016-05-22 19:37:45 Data Files path: C:\SierraChart\Data\ | 2016-05-22 19:37:45 OS Version Number: 6.2 | 2016-05-22 19:37:45 Locale Setting: C | 2016-05-22 19:37:45 Checking for new symbol settings for oec | 2016-05-22 19:37:45 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-22 19:37:45 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-22 19:37:45 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-22 19:37:45 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-22 19:37:50 Symbol settings are up-to-date for oec | 2016-05-22 19:37:50 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-05-22 19:37:54 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206. | 2016-05-22 19:37:54 GainCapital FIX Trading socket (4) | Connected. | 2016-05-22 19:37:54 GainCapital FIX Trading socket (4) | Starting TLS 1.2 connection. | 2016-05-22 19:37:54 GainCapital FIX Trading socket (4) | SSL connection established. | 2016-05-22 19:37:54 GainCapital FIX Trading: Sending the Logon message. | 2016-05-22 19:37:54 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-22 19:37:55 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-22 19:37:55 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-22 19:37:55 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-22 19:37:55 HD Request # 2 | Downloading Historical Daily chart data for ZN#. Starting date: 2016-05-19. Service: oec | 2016-05-22 19:38:09 Historical data download counter reset. | 2016-05-22 19:38:09 HD Request # 2 | Requesting historical Daily Continuous data for ZNZ10 starting at 2016-05-18 | 2016-05-22 19:38:09 Intraday data recording state for symbol ZNM6 is set to download 'Pending'. | 2016-05-22 19:38:09 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-05-22 19:38:09 HD Request # 3 | Downloading Intraday chart data for ZNM6 to the file ZNM6.scid. Service: oec | 2016-05-22 19:38:09 HD Request # 3 | Download start Date-Time: 2016-05-20 15:59:59.000 | 2016-05-22 19:38:09 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2016-05-22 19:38:09 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-05-22 19:38:09 HTTP connection to ds01.ddfplus.com:80 (5) | Connected. | 2016-05-22 19:38:10 Socket (6) | Connected. | 2016-05-22 19:38:10 HD Request # 3 | Sending historical data logon request message. | 2016-05-22 19:38:10 HD Request # 2 | Receiving historical Daily data for ZN# starting at 2016-05-19 | 2016-05-22 19:38:10 HD Request # 2 | Writing historical Daily data to the file ZN#.dly | 2016-05-22 19:38:10 HD Request # 2 | Received 4 records from 2016-05-19 00:00:00 to 2016-05-23 00:00:00 (5.0 days) and wrote 3 records for ZN# | 2016-05-22 19:38:10 HD Request # 2 | Daily download COMPLETE for ZN#. Completion time: 0s. Unique request ID: 1 | 2016-05-22 19:38:10 Removed historical data download ID 1 | 2016-05-22 19:38:10 HD Request # 4 | Downloading Historical Daily chart data for ZNM6. Starting date: 2016-05-19. Service: oec | 2016-05-22 19:38:10 HD Request # 4 | Requesting historical Daily data for ZNM16 starting at 2016-05-18 | 2016-05-22 19:38:10 ZN# Weekly #1 | Reloading chart. | 2016-05-22 19:38:10 HD Request # 4 | Receiving historical Daily data for ZNM6 starting at 2016-05-19 | 2016-05-22 19:38:10 HD Request # 4 | Writing historical Daily data to the file ZNM6.dly | 2016-05-22 19:38:10 HD Request # 4 | Received 4 records from 2016-05-19 00:00:00 to 2016-05-23 00:00:00 (5.0 days) and wrote 3 records for ZNM6 | 2016-05-22 19:38:10 HD Request # 4 | Daily download COMPLETE for ZNM6. Completion time: 0s. Unique request ID: 3 | 2016-05-22 19:38:10 Removed historical data download ID 3 | 2016-05-22 19:38:10 ZNM6 [CBV] Weekly #5 | Reloading chart. | 2016-05-22 19:38:10 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-05-20 15:59:59. Record interval: 1. Symbol: ZNM6 | 2016-05-22 19:38:10 HD Request # 3 | Decompressing data. | 2016-05-22 19:38:10 HD Request # 3 | Receiving Intraday data for ZNM6 starting at 2016-05-20 15:59:59 | 2016-05-22 19:38:10 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-05-20 15:59:59 | 2016-05-22 19:38:10 Socket (6) | Shutdown and closed. | 2016-05-22 19:38:10 The network socket for historical data has been closed. | 2016-05-22 19:38:10 HD Request # 3 | Historical data for ZNM6 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-05-22 19:38:10 HD Request # 3 | Received 1 record from 2016-05-20 15:59:59 to 2016-05-20 15:59:59 (0.0 seconds) and wrote 1 record for ZNM6 | 2016-05-22 19:38:10 HD Request # 3 | Intraday download COMPLETE for ZNM6. Completion time: 0s. Unique request ID: 2 | 2016-05-22 19:38:10 Removed historical data download ID 2 | 2016-05-22 19:38:10 ZNM6 [CBV] Daily #4 | Reloading chart. | 2016-05-22 19:38:11 GainCapital FIX Trading: Sent heartbeat to server. | 2016-05-22 19:38:25 Service connection timed out. Will disconnect and retry. | 2016-05-22 19:38:54 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-22 19:38:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-22 19:38:54 GainCapital FIX Trading: DisconnectFIX called. | 2016-05-22 19:38:54 GainCapital FIX Trading: Sending a Logout message. | 2016-05-22 19:38:54 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-05-22 19:38:54 GAIN Capital/OEC | Disconnected. | 2016-05-22 19:38:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-22 19:38:54 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-05-22 19:38:57 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2016-05-22 19:38:57 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-22 19:38:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-22 19:38:57 GainCapital FIX Trading: DisconnectFIX called. | 2016-05-22 19:38:57 GAIN Capital/OEC | Disconnected. | 2016-05-22 19:38:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-22 19:38:57 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2016-05-22 19:38:58 * GainCapital FIX Trading socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-22 19:38:58 GainCapital FIX Trading socket (4) | SSL has been shut down. | 2016-05-22 19:38:58 GainCapital FIX Trading socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-05-22 19:38:58 GainCapital FIX Trading socket (4) | Shutdown and closed. | 2016-05-22 19:38:58 GAIN Capital/OEC | Disconnected from the trading server. | 2016-05-22 19:38:58 GAIN Capital/OEC | Immediate disconnect from trading server detected. On next connect Logout will be sent first. | 2016-05-22 19:38:58 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-05-22 19:39:00 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206. | 2016-05-22 19:39:00 GainCapital FIX Trading socket (7) | Connected. | 2016-05-22 19:39:00 GainCapital FIX Trading socket (7) | Starting TLS 1.2 connection. | 2016-05-22 19:39:00 GainCapital FIX Trading socket (7) | SSL connection established. | 2016-05-22 19:39:00 GainCapital FIX Trading: Sending the Logon message. | 2016-05-22 19:39:00 GainCapital FIX Trading socket (7) | Closed. No error. | 2016-05-22 19:39:01 GainCapital FIX Trading socket (7) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-22 19:39:01 GainCapital FIX Trading socket (7) | SSL has been shut down. | 2016-05-22 19:39:01 GainCapital FIX Trading socket (7) | SSL object has been freed. SSL state is now disconnected. | 2016-05-22 19:39:01 GainCapital FIX Trading socket (7) | Shutdown and closed. | 2016-05-22 19:39:01 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-05-22 19:39:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-22 19:39:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-22 19:39:01 GAIN Capital/OEC | Disconnected from the trading server. | 2016-05-22 19:39:01 GAIN Capital/OEC | Disconnected. | 2016-05-22 19:39:01 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-22 19:39:01 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-05-22 19:39:04 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206. | 2016-05-22 19:39:04 GainCapital FIX Trading socket (8) | Connected. | 2016-05-22 19:39:04 GainCapital FIX Trading socket (8) | Starting TLS 1.2 connection. | 2016-05-22 19:39:04 GainCapital FIX Trading socket (8) | SSL connection established. | 2016-05-22 19:39:04 GainCapital FIX Trading: Sending the Logon message. | 2016-05-22 19:39:04 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. No error. | 2016-05-22 19:39:15 HTTP connection to ds01.ddfplus.com:80 (5) | Shutdown and closed. | 2016-05-22 19:39:15 GainCapital FIX Trading: Sent heartbeat to server. | 2016-05-22 19:39:34 |
| [2016-05-23 01:37:28] |
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Looks like there might be possibly a problem with the OEC FIX server. Otherwise, in one case this has what occurred: GainCapital FIX Trading: Sending the Logon message. | 2016-05-22 19:39:00 GainCapital FIX Trading socket (7) | Closed. No error. | 2016-05-22 19:39:01 For help with this, refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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