Support Board
Date/Time: Sat, 10 May 2025 21:17:14 +0000
Pyment issue ?
View Count: 760
| [2016-05-22 23:09:20] |
| bookert4 - Posts: 56 |
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Hello Support. I am switching back to another data service and re activated my real time data. I re signed the agreement and paid for the balance of this month. However, my account only says $ 2.00 in credit.(should be $15.00) My Pay Pal has acknowledged the payment but data is not working, and I have no (M) on my charts. Please advise.
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| [2016-05-22 23:12:57] |
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Here is the payment: [Additional Services Balance] | Payment | New Balance: 16 15.00 USD 15 USD Paypal via G2S Add Credit Here is the cost of the data feed: [Additional Services Balance] | Sierra Chart Real-Time and Historical Exchange Data Feed | LEVEL_DATA_100 | 11 days | New Balance: 2 -14.00 USD Now you need to activate the particular exchanges that you want: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures So you will need to add additional credit for the exchanges. Always keep this in mind. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-22 23:13:23
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