Support Board
Date/Time: Sat, 10 May 2025 21:16:17 +0000
PreRelease: 1415 (May 18, 2016) > no access to account
View Count: 679
| [2016-05-22 17:19:36] |
| User51760 - Posts: 108 |
|
Hello Support Team, after having updated from SC V. 1403 to V. 1415 prerelease (using - of course - the new installer) I am not able to access my account anymore. I am receiving the message: "This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep your account(s) safe." Please find a screenshot attached. I am using a SC version connected to my SC account in connection with InfinityAT. I am not quite sure of the origin of this message since InfinityAT 5.6.7.6 runs without any complain and without any message when it is launched without Sierra Chart. There is a normal connection to Transact/Infinity. Also I did not receive any email to verify my identity and therefore I am not able to neither analyse nor trade. Any idea to solve the problem? Thank you for your help, Best, Chris |
 Screenshot_1.png / V - Attached On 2016-05-22 17:13:07 UTC - Size: 23.08 KB - 274 views |
| [2016-05-22 19:31:03] |
| |
|
Contact TransAct support about this. The message is from TransAct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-22 19:59:54] |
| Sawtooth - Posts: 4214 |
|
With v1406 and later, it seems every TransAct account user will have to reauthorize every device they login from.
|
| [2016-05-22 20:18:18] |
| User51760 - Posts: 108 |
|
@tomgilb: thank you so much for the additional information. Best, Chris |
To post a message in this thread, you need to log in with your Sierra Chart account: