Support Board
Date/Time: Sun, 11 May 2025 22:59:34 +0000
TICKBA is off today..
View Count: 889
| [2016-05-16 13:58:32] |
| Cavalry3162 - Posts: 523 |
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Hello Support, (at least) TICKBA is off, today.. by a big margin.. please double check. Screenshot shows your tick with black background and iqfeed tick with white background. thanks, Andreas |
 2016-05-16_09-55-18.png / V - Attached On 2016-05-16 13:58:15 UTC - Size: 16.23 KB - 315 views |
| [2016-05-16 17:11:31] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-16 17:18:41] |
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The problem is not obvious. This will take time to determine the cause.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-17 14:40:14] |
| Cavalry3162 - Posts: 523 |
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you're probably aware of that, but today its the same.. its like it's off by 400 points (SC-Tick is ~400 points lower than IQFEED Tick). it was especially yesterday, when we were trending higher, that it felt odd, cause a tick of minus 500 and a trend up day does not fit. please be aware that i do need correct Tick data for my daytrading. its on important piece of the puzzle. thanks, Andreas |
| [2016-05-17 16:26:24] |
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We are still thinking about what this is caused by. For now use the TICK-NYSE. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-17 16:53:39] |
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We think we may have narrowed down the problem. We are going to run a test. We will let you know what we find out. But you will not see a change on your side. We will not deploy this until after the close.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-17 17:18:08] |
| Cavalry3162 - Posts: 523 |
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ok, that sounds promising, thank you. i will use TICK-NYSE for now. |
| [2016-05-17 17:20:43] |
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The problem has been determined and solved. And will be released after the close. Since most people use TICK, we do not want to disrupt anything while the market is open. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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