Support Board
Date/Time: Sun, 11 May 2025 23:00:38 +0000
Two trading accounts, two instances of sierra, same computer not working
View Count: 770
| [2016-05-13 16:13:33] |
| User600819 - Posts: 43 |
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I'm running two instances of Sierra charting for two different brokerage accounts. When I open the second sierra chart, both instances of sierra charting disconnect and reconnect consistently. The log is below: CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-13 12:02:19 socket (55) | Shutdown and closed. | 2016-05-13 12:02:19 CQG FIX: Disconnected. | 2016-05-13 12:02:19 Connection to the external service has been lost. | 2016-05-13 12:02:19 CQG FIX Trading | Sending Web API Logoff message. | 2016-05-13 12:02:19 CQG WebAPI websocket (56) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-13 12:02:19 CQG WebAPI websocket (56) | SSL has been shut down. | 2016-05-13 12:02:19 CQG WebAPI websocket (56) | SSL object has been freed. SSL state is now disconnected. | 2016-05-13 12:02:19 CQG WebAPI websocket (56) | Shutdown and closed. | 2016-05-13 12:02:19 CQG WebAPI | Websocket closed. | 2016-05-13 12:02:19 CQG FIX Trading | Websocket closed. | 2016-05-13 12:02:19 CQG FIX Trading | Disconnected. | 2016-05-13 12:02:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-13 12:02:19 |
| [2016-05-13 17:21:32] |
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In this particular case you need 2 separate CQG accounts. You are using the same CQG username apparently. But we cannot fully tell because you did not provide the complete Message Log. If the CQG account has two trading accounts assigned, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SelectingTradeAccount And instead only use a single instance of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-13 17:22:52
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