Support Board
Date/Time: Sun, 11 May 2025 23:02:42 +0000
DOM not working properly - Level 2 quotes with SC Data Feed
View Count: 748
| [2016-05-13 09:04:55] |
| Futurestrader77 - Posts: 126 |
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Hi, I am using version 1411 and the SC data feed. When I start SC, I notice that the price and background (grey color) in the DOM are not matching up with each other. Please se picture 01 attached. When I disconnect and reconnect it works again (picture 02). This happened some time before: see my post here: DOM for micro FX Futures does not work properly Then I would like to know, when we will get 20 level of level 2 quotes with the SC data feed again on Eurex, I think some days before we got this. Thank you and have a nice weekend. Date Time Of Last Edit: 2016-05-13 09:08:54
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01.PNG| [2016-05-13 09:32:14] |
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There have been similar problems with the Barchart data feed which is the data feed this originates from. We thought they were solved by now. We checked the data feed and we are not observing this problem now but it does not surprise us that something like this did happen. Let us know when you see it again and we will check. We do not believe it is a problem within Sierra Chart itself. That would be extremely unlikely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-13 09:33:01] |
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Regarding 20 levels of depth, we know about the additional levels that have been there, but that is not part of the standard data feed from Barchart but that was a backup data feed. We have requested Barchart to provide 20 levels of depth. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-13 09:33:49
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