Support Board
Date/Time: Sun, 11 May 2025 22:58:20 +0000
No connection
View Count: 977
| [2016-05-10 00:18:21] |
| User905154 - Posts: 5 |
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I have followed all the instructions supplied, and can log into the platform but the data won't connect. Keeps on coming up connecting and then to waiting to reconnect. I am trying a demo through AMP and CQG. How do I overcome this?
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| [2016-05-10 00:36:03] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-10 00:53:37] |
| User905154 - Posts: 5 |
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Software version: 1406 | 2016-05-10 00:52:04 Uses New Spreadsheets | 2016-05-10 00:52:04 Usage end date: 2016-05-24 | 2016-05-10 00:52:04 Enabled for: Advanced Features. | 2016-05-10 00:52:04 Enabled for: Advanced Features 2. | 2016-05-10 00:52:04 Enabled for: Sierra Chart Historical Data Service. | 2016-05-10 00:52:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-10 00:52:04 Current selected Data/Trading service: CQG FIX Trading | 2016-05-10 00:52:04 Chart Update Interval: 500 | 2016-05-10 00:52:04 Time Zone: +00:00:00 (UTC+00) | 2016-05-10 00:52:04 2016-05-10 10:52:09 Local computer time | 2016-05-10 00:52:04 2016-05-10 00:52:09 Local computer time in UTC | 2016-05-10 00:52:04 2016-05-10 00:52:09 Local computer time in SC Time Zone | 2016-05-10 00:52:04 2016-05-10 00:52:01 Server time in UTC | 2016-05-10 00:52:04 Local computer UTC time and Server UTC time difference: 8 seconds. | 2016-05-10 00:52:04 Program path: C:\SierraChart\ | 2016-05-10 00:52:04 Data Files path: C:\SierraChart\Data\ | 2016-05-10 00:52:04 OS Version Number: 6.2 | 2016-05-10 00:52:04 Locale Setting: C | 2016-05-10 00:52:04 Checking for new symbol settings for cqg | 2016-05-10 00:52:04 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-10 00:52:04 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-10 00:52:04 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-10 00:52:04 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-10 00:52:10 Symbol settings are up-to-date for cqg | 2016-05-10 00:52:11 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-10 00:52:14 CQG FIX: Connecting to demo.cqgtrader.com. Port: 6912. | 2016-05-10 00:52:14 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2016-05-10 00:52:14 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-05-10 00:52:14 socket (5) | Connected. | 2016-05-10 00:52:15 CQG FIX: Sending the Logon message. | 2016-05-10 00:52:15 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-05-10 00:52:15 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-10 00:52:15 socket (5) | Shutdown and closed. | 2016-05-10 00:52:15 CQG FIX: Disconnected. | 2016-05-10 00:52:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-10 00:52:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-10 00:52:15 CQG FIX Trading | Disconnected. | 2016-05-10 00:52:15 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-10 00:52:15 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-10 00:52:16 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-10 00:52:16 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-10 00:52:16 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-10 00:52:16 Date Time Of Last Edit: 2016-05-10 01:57:24
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| [2016-05-10 01:58:12] |
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Set Global Settings >> Data/Trade Service Settings >> Service to "CQG Web API". In that same window set Connection Details >> Server to "Demo". Try connecting again with File >> Connect to Data Feed and you should be able to connect. If not contact your broker about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-10 01:59:00
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| [2016-05-10 04:23:13] |
| User905154 - Posts: 5 |
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Ok have tried that but to no go. Someone at cqg was supposed to help me but he informed me he was on holidays for the next two weeks.
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| [2016-05-10 04:36:45] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-10 05:05:50] |
| User905154 - Posts: 5 |
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Software version: 1406 | 2016-05-10 04:17:25 Uses New Spreadsheets | 2016-05-10 04:17:25 Usage end date: 2016-05-24 | 2016-05-10 04:17:25 Enabled for: Advanced Features. | 2016-05-10 04:17:25 Enabled for: Advanced Features 2. | 2016-05-10 04:17:25 Enabled for: Sierra Chart Historical Data Service. | 2016-05-10 04:17:25 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-10 04:17:25 Current selected Data/Trading service: CQG FIX Trading | 2016-05-10 04:17:25 Chart Update Interval: 500 | 2016-05-10 04:17:25 Time Zone: +00:00:00 (UTC+00) | 2016-05-10 04:17:25 2016-05-10 14:17:30 Local computer time | 2016-05-10 04:17:25 2016-05-10 04:17:30 Local computer time in UTC | 2016-05-10 04:17:25 2016-05-10 04:17:30 Local computer time in SC Time Zone | 2016-05-10 04:17:25 2016-05-10 04:17:21 Server time in UTC | 2016-05-10 04:17:25 Local computer UTC time and Server UTC time difference: 8 seconds. | 2016-05-10 04:17:25 Program path: C:\SierraChart\ | 2016-05-10 04:17:25 Data Files path: C:\SierraChart\Data\ | 2016-05-10 04:17:25 OS Version Number: 6.2 | 2016-05-10 04:17:25 Locale Setting: C | 2016-05-10 04:17:25 Checking for new symbol settings for cqg | 2016-05-10 04:17:25 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-10 04:17:25 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-10 04:17:31 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-10 04:17:31 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-10 04:17:32 Symbol settings are up-to-date for cqg | 2016-05-10 04:17:33 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-10 04:17:35 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2016-05-10 04:17:35 CQG FIX: Connecting to demo.cqgtrader.com. Port: 6912. | 2016-05-10 05:02:08 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-05-10 05:02:08 socket (137) | Connected. | 2016-05-10 05:02:09 CQG FIX: Sending the Logon message. | 2016-05-10 05:02:09 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-05-10 05:02:09 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-10 05:02:09 socket (137) | Shutdown and closed. | 2016-05-10 05:02:09 CQG FIX: Disconnected. | 2016-05-10 05:02:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-10 05:02:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-10 05:02:09 CQG FIX Trading | Disconnected. | 2016-05-10 05:02:09 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-10 05:02:09 CQG FIX: Connecting to demo.cqgtrader.com. Port: 6912. | 2016-05-10 05:04:09 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-05-10 05:04:09 socket (139) | Connected. | 2016-05-10 05:04:09 CQG FIX: Sending the Logon message. | 2016-05-10 05:04:10 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-05-10 05:04:10 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-10 05:04:10 socket (139) | Shutdown and closed. | 2016-05-10 05:04:10 CQG FIX: Disconnected. | 2016-05-10 05:04:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-10 05:04:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-10 05:04:10 CQG FIX Trading | Disconnected. | 2016-05-10 05:04:10 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-10 05:04:10 Date Time Of Last Edit: 2016-05-10 05:12:44
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| [2016-05-10 05:13:19] |
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Based upon this message log you did not follow the instructions at post #4 above.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-10 05:13:30
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| [2016-05-10 05:24:39] |
| User905154 - Posts: 5 |
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My appologieas you are correct I did not read the post correctly. I now have a connection. Thankyou very much. |
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