Support Board
Date/Time: Sun, 11 May 2025 23:19:47 +0000
LMAX NDXm data
View Count: 1528
| [2016-05-05 15:25:28] |
| User50236 - Posts: 7 |
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Hello, I have problem with NDXm symbol at LMAX. My ending date is 2016/04/29, but today is 2016/05/05. Where is problem? Thank you Martin |
| [2016-05-05 17:17:44] |
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We will be looking into this at the end of the day. There is a problem with the real-time data for this symbol from LMAX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-05 17:17:54
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| [2016-05-06 04:43:03] |
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Apparently LMAX is no longer providing market data for this CFD. Use the symbol NDX instead. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-06 04:43:31
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| [2016-05-09 13:22:53] |
| User50236 - Posts: 7 |
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I want to trade NDXm no NDX. It seems there is problem with linking between Sierra and LMAX symbols. NDXm is normally working and streaming data in LMAX platform. So why not in Sierra? Can you check this problem again? Thank you Martin |
| [2016-05-10 05:50:07] |
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The reason for this problem has now been determined and resolved. You should now be receiving the real-time data. Let us know if there is an issue with the historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-10 09:22:56] |
| User50236 - Posts: 7 |
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Historical and real-time data is working now. This is solved. But when I send order from Sierra to NDXm (=NDX mini), order is transmitted to NDX (standard NDX). This is last problem. I want to trade NDXm, no NDX. Thank you Martin |
| [2016-05-10 09:54:36] |
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Yes we should have thought of this. The problem was the internal numeric identifier mapping. This has been corrected but you need to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-10 10:03:31] |
| User50236 - Posts: 7 |
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After updating symbol settings still transmitting NDXm order to NDX symbol.
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| [2016-05-10 10:25:31] |
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We apologize for this. We really should have been more careful with this and realized where the updates were needed. We realize this has to be updated on the server side. We are going to do this now. Just give us a few minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-10 10:30:15] |
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The update on the server has now been done. But please confirm that the correct symbol is being traded.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-10 10:33:47] |
| User50236 - Posts: 7 |
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Working. Perfect. Thank you for your help. Have a nice day Martin |
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