Support Board
Date/Time: Tue, 13 May 2025 20:48:31 +0000
No Live Data
View Count: 768
| [2016-05-02 00:23:39] |
| User636679 - Posts: 32 |
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Hello, Connected to OEC, but there's no live feed? Please advise. Thanks, Bryan |
| [2016-05-02 00:33:21] |
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Give us one of the symbols that is not updating in real time. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-02 00:33:32
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| [2016-05-02 00:55:20] |
| User636679 - Posts: 32 |
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GCLM6 - using OEC feed
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| [2016-05-02 01:09:45] |
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OK we also need to see the Message Log. Provide it by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-02 01:13:41] |
| User636679 - Posts: 32 |
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Software version: 1382 | 2016-05-01 19:12:42 Uses New Spreadsheets | 2016-05-01 19:12:42 Usage end date: 2016-08-01 | 2016-05-01 19:12:42 Enabled for: Advanced Features. | 2016-05-01 19:12:42 Enabled for: Advanced Features 2. | 2016-05-01 19:12:42 Enabled for: Sierra Chart Historical Data Service. | 2016-05-01 19:12:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-01 19:12:42 Current selected Data/Trading service: GAIN Capital/OEC | 2016-05-01 19:12:42 Chart Update Interval: 500 | 2016-05-01 19:12:42 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-01 19:12:42 2016-05-01 19:12:45 Local computer time | 2016-05-01 19:12:42 2016-05-02 01:12:45 Local computer time in UTC | 2016-05-01 19:12:42 2016-05-01 19:12:45 Local computer time in SC Time Zone | 2016-05-01 19:12:42 2016-05-02 01:12:46 Server time in UTC | 2016-05-01 19:12:42 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-01 19:12:42 Program path: C:\SierraChart\ | 2016-05-01 19:12:42 Data Files path: C:\SierraChart\Data\ | 2016-05-01 19:12:42 OS Version Number: 6.2 | 2016-05-01 19:12:42 Locale Information: C | 2016-05-01 19:12:42 Checking for new symbol settings for oec | 2016-05-01 19:12:42 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-01 19:12:42 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-01 19:12:42 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-01 19:12:42 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-01 19:12:46 Symbol settings are up-to-date for oec | 2016-05-01 19:12:46 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-05-01 19:12:50 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-01 19:12:50 GainCapital FIX Trading socket (4) | Connected. | 2016-05-01 19:12:50 GainCapital FIX Trading socket (4) | Starting TLS 1.2 connection. | 2016-05-01 19:12:50 GainCapital FIX Trading socket (4) | SSL connection established. | 2016-05-01 19:12:50 GainCapital FIX Trading: Sending the Logon message. | 2016-05-01 19:12:50 GainCapital FIX Trading: Received a sequence number that is ahead of the next expected sequence number. Expected sequence number 1. New sequence number 286 | 2016-05-01 19:12:51 GainCapital FIX Trading: Received a Logout message. Text = MsgSeqNum too low, expecting 55 but received 1 | 2016-05-01 19:12:51 GainCapital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2016-05-01 19:12:51 GainCapital FIX Trading socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-01 19:12:51 GainCapital FIX Trading socket (4) | SSL has been shut down. | 2016-05-01 19:12:51 GainCapital FIX Trading socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-05-01 19:12:51 GainCapital FIX Trading socket (4) | Shutdown and closed. | 2016-05-01 19:12:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-01 19:12:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-01 19:12:51 GAIN Capital/OEC | Disconnected from the trading server. | 2016-05-01 19:12:51 GAIN Capital/OEC | Immediate disconnect from trading server detected. On next connect Logout will be sent first. | 2016-05-01 19:12:51 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-05-01 19:12:51 GAIN Capital/OEC | Disconnected. | 2016-05-01 19:12:51 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-01 19:12:51 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-01 19:12:51 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-01 19:12:51 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-01 19:12:51 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-01 19:12:51 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | Connected. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | Starting TLS 1.2 connection. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | SSL connection established. | 2016-05-01 19:12:54 GainCapital FIX Trading: Sending the Logon message. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | Closed. No error. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | SSL has been shut down. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | Shutdown and closed. | 2016-05-01 19:12:54 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-05-01 19:12:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-01 19:12:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-01 19:12:54 GAIN Capital/OEC | Disconnected from the trading server. | 2016-05-01 19:12:54 GAIN Capital/OEC | Disconnected. | 2016-05-01 19:12:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-01 19:12:54 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-05-01 19:12:57 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-01 19:12:57 GainCapital FIX Trading socket (6) | Connected. | 2016-05-01 19:12:57 GainCapital FIX Trading socket (6) | Starting TLS 1.2 connection. | 2016-05-01 19:12:57 GainCapital FIX Trading socket (6) | SSL connection established. | 2016-05-01 19:12:57 GainCapital FIX Trading: Sending the Logon message. | 2016-05-01 19:12:58 GainCapital FIX Trading: Received a sequence number that is ahead of the next expected sequence number. Expected sequence number 1. New sequence number 287 | 2016-05-01 19:12:58 GainCapital FIX Trading | Connected to trading server. | 2016-05-01 19:12:58 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2016-05-01 19:12:58 GainCapital FAST Data socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-01 19:12:58 GainCapital FAST Data socket (7) | Connected. | 2016-05-01 19:12:58 GainCapital FAST Data: Sending the Hello message. | 2016-05-01 19:12:58 GainCapital FAST Data: Sending the Logon message. | 2016-05-01 19:12:58 GAIN Capital/OEC | Connected to data and trading server. | 2016-05-01 19:12:59 GAIN Capital/OEC: Received collateral inquiry acknowledgment. Result = 3. | 2016-05-01 19:13:04 GAIN Capital/OEC: Received Trade Positions request acknowledgment message. Request Result: 3. Request Status: 2 | 2016-05-01 19:13:04 |
| [2016-05-02 01:14:34] |
| User636679 - Posts: 32 |
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Message Log sent...
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| [2016-05-02 01:21:45] |
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Can you open a chart for GCLM6 and post the Message Log again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-02 01:29:05] |
| User636679 - Posts: 32 |
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Software version: 1382 | 2016-05-01 19:12:42 Uses New Spreadsheets | 2016-05-01 19:12:42 Usage end date: 2016-08-01 | 2016-05-01 19:12:42 Enabled for: Advanced Features. | 2016-05-01 19:12:42 Enabled for: Advanced Features 2. | 2016-05-01 19:12:42 Enabled for: Sierra Chart Historical Data Service. | 2016-05-01 19:12:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-01 19:12:42 Current selected Data/Trading service: GAIN Capital/OEC | 2016-05-01 19:12:42 Chart Update Interval: 500 | 2016-05-01 19:12:42 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-01 19:12:42 2016-05-01 19:12:45 Local computer time | 2016-05-01 19:12:42 2016-05-02 01:12:45 Local computer time in UTC | 2016-05-01 19:12:42 2016-05-01 19:12:45 Local computer time in SC Time Zone | 2016-05-01 19:12:42 2016-05-02 01:12:46 Server time in UTC | 2016-05-01 19:12:42 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-01 19:12:42 Program path: C:\SierraChart\ | 2016-05-01 19:12:42 Data Files path: C:\SierraChart\Data\ | 2016-05-01 19:12:42 OS Version Number: 6.2 | 2016-05-01 19:12:42 Locale Information: C | 2016-05-01 19:12:42 Checking for new symbol settings for oec | 2016-05-01 19:12:42 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-01 19:12:42 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-01 19:12:42 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-01 19:12:42 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-01 19:12:46 Symbol settings are up-to-date for oec | 2016-05-01 19:12:46 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-05-01 19:12:50 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-01 19:12:50 GainCapital FIX Trading socket (4) | Connected. | 2016-05-01 19:12:50 GainCapital FIX Trading socket (4) | Starting TLS 1.2 connection. | 2016-05-01 19:12:50 GainCapital FIX Trading socket (4) | SSL connection established. | 2016-05-01 19:12:50 GainCapital FIX Trading: Sending the Logon message. | 2016-05-01 19:12:50 GainCapital FIX Trading: Received a sequence number that is ahead of the next expected sequence number. Expected sequence number 1. New sequence number 286 | 2016-05-01 19:12:51 GainCapital FIX Trading: Received a Logout message. Text = MsgSeqNum too low, expecting 55 but received 1 | 2016-05-01 19:12:51 GainCapital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2016-05-01 19:12:51 GainCapital FIX Trading socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-01 19:12:51 GainCapital FIX Trading socket (4) | SSL has been shut down. | 2016-05-01 19:12:51 GainCapital FIX Trading socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-05-01 19:12:51 GainCapital FIX Trading socket (4) | Shutdown and closed. | 2016-05-01 19:12:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-01 19:12:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-01 19:12:51 GAIN Capital/OEC | Disconnected from the trading server. | 2016-05-01 19:12:51 GAIN Capital/OEC | Immediate disconnect from trading server detected. On next connect Logout will be sent first. | 2016-05-01 19:12:51 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-05-01 19:12:51 GAIN Capital/OEC | Disconnected. | 2016-05-01 19:12:51 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-01 19:12:51 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-01 19:12:51 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-01 19:12:51 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-01 19:12:51 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-01 19:12:51 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | Connected. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | Starting TLS 1.2 connection. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | SSL connection established. | 2016-05-01 19:12:54 GainCapital FIX Trading: Sending the Logon message. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | Closed. No error. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | SSL has been shut down. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-05-01 19:12:54 GainCapital FIX Trading socket (5) | Shutdown and closed. | 2016-05-01 19:12:54 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-05-01 19:12:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-01 19:12:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-01 19:12:54 GAIN Capital/OEC | Disconnected from the trading server. | 2016-05-01 19:12:54 GAIN Capital/OEC | Disconnected. | 2016-05-01 19:12:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-01 19:12:54 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-05-01 19:12:57 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-01 19:12:57 GainCapital FIX Trading socket (6) | Connected. | 2016-05-01 19:12:57 GainCapital FIX Trading socket (6) | Starting TLS 1.2 connection. | 2016-05-01 19:12:57 GainCapital FIX Trading socket (6) | SSL connection established. | 2016-05-01 19:12:57 GainCapital FIX Trading: Sending the Logon message. | 2016-05-01 19:12:58 GainCapital FIX Trading: Received a sequence number that is ahead of the next expected sequence number. Expected sequence number 1. New sequence number 287 | 2016-05-01 19:12:58 GainCapital FIX Trading | Connected to trading server. | 2016-05-01 19:12:58 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2016-05-01 19:12:58 GainCapital FAST Data socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-01 19:12:58 GainCapital FAST Data socket (7) | Connected. | 2016-05-01 19:12:58 GainCapital FAST Data: Sending the Hello message. | 2016-05-01 19:12:58 GainCapital FAST Data: Sending the Logon message. | 2016-05-01 19:12:58 GAIN Capital/OEC | Connected to data and trading server. | 2016-05-01 19:12:59 GAIN Capital/OEC: Received collateral inquiry acknowledgment. Result = 3. | 2016-05-01 19:13:04 GAIN Capital/OEC: Received Trade Positions request acknowledgment message. Request Result: 3. Request Status: 2 | 2016-05-01 19:13:04 The above has been sent to support. | 2016-05-01 19:13:51 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-01 19:13:51 HTTP connection to www.sierrachart.com:80 (8) | Connected. | 2016-05-01 19:13:51 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-05-01 19:13:52 HTTP connection to www.sierrachart.com:80 (8) | Closed. No error. | 2016-05-01 19:13:57 HTTP connection to www.sierrachart.com:80 (8) | Shutdown and closed. | 2016-05-01 19:13:57 GAIN Capital/OEC | Starting real-time market data updates for: ESM6. ID: 1 | 2016-05-01 19:15:00 Intraday data recording state for symbol ESM6 is set to download 'Pending'. | 2016-05-01 19:15:00 Delaying start of download for ESM6 | 2016-05-01 19:15:00 GAIN Capital/OEC | Starting real-time market data updates for: NQM6. ID: 2 | 2016-05-01 19:15:00 Intraday data recording state for symbol NQM6 is set to download 'Pending'. | 2016-05-01 19:15:00 HD Request # 2 | Downloading Intraday chart data for ESM6 to the file ESM6.scid. Service: oec | 2016-05-01 19:15:00 HD Request # 2 | Download start Date-Time: 2016-05-01 18:49:43.000 | 2016-05-01 19:15:00 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2016-05-01 19:15:00 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-05-01 19:15:00 GAIN Capital/OEC | Starting real-time market data updates for: GCLM6. ID: 3 | 2016-05-01 19:15:00 Socket (10) | Connected. | 2016-05-01 19:15:00 HD Request # 2 | Sending historical data logon request message. | 2016-05-01 19:15:00 Intraday data recording state for symbol GCLM6 is set to download 'Pending'. | 2016-05-01 19:15:00 Symbol Error - ESM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:00 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-05-01 18:49:43. Record interval: 0. Symbol: ESM6 | 2016-05-01 19:15:00 HD Request # 2 | Decompressing data. | 2016-05-01 19:15:00 HD Request # 2 | Receiving Intraday data for ESM6 starting at 2016-05-01 18:49:43 | 2016-05-01 19:15:00 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-05-01 18:49:53 | 2016-05-01 19:15:00 Socket (10) | Shutdown and closed. | 2016-05-01 19:15:00 The network socket for historical data has been closed. | 2016-05-01 19:15:00 Symbol Error - ESM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:00 HD Request # 2 | Received 1442 records from 2016-05-01 18:49:43 to 2016-05-01 19:14:52 (25.1 minutes) and wrote 1441 records for ESM6 | 2016-05-01 19:15:00 HD Request # 2 | Intraday download COMPLETE for ESM6. Completion time: 0s. Unique request ID: 1 | 2016-05-01 19:15:00 Removed historical data download ID 1 | 2016-05-01 19:15:00 Real-time Intraday chart data file updates started for ESM6 | 2016-05-01 19:15:00 Opened cached Intraday file: C:\SierraChart\Data\ESM6.scid | 2016-05-01 19:15:00 Intraday chart data file opened for ESM6 | 2016-05-01 19:15:00 Delaying start of download for NQM6 | 2016-05-01 19:15:00 GAIN Capital/OEC | Starting real-time market data updates for: 6EM6. ID: 4 | 2016-05-01 19:15:00 Intraday data recording state for symbol 6EM6 is set to download 'Pending'. | 2016-05-01 19:15:00 HD Request # 3 | Downloading Intraday chart data for NQM6 to the file NQM6.scid. Service: oec | 2016-05-01 19:15:00 HD Request # 3 | Download start Date-Time: 2016-05-01 18:49:35.000 | 2016-05-01 19:15:00 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2016-05-01 19:15:00 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-05-01 19:15:00 Symbol Error - NQM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:01 Symbol Error - NQM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:01 Symbol Error - GCLM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:01 Socket (11) | Connected. | 2016-05-01 19:15:01 HD Request # 3 | Sending historical data logon request message. | 2016-05-01 19:15:01 Symbol Error - GCLM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:01 Symbol Error - 6EM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:01 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-05-01 18:49:35. Record interval: 0. Symbol: NQM6 | 2016-05-01 19:15:01 HD Request # 3 | Decompressing data. | 2016-05-01 19:15:02 HD Request # 3 | Receiving Intraday data for NQM6 starting at 2016-05-01 18:49:35 | 2016-05-01 19:15:02 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-05-01 18:49:54 | 2016-05-01 19:15:02 Socket (11) | Shutdown and closed. | 2016-05-01 19:15:02 The network socket for historical data has been closed. | 2016-05-01 19:15:02 HD Request # 3 | Received 239 records from 2016-05-01 18:49:35 to 2016-05-01 19:14:30 (24.9 minutes) and wrote 238 records for NQM6 | 2016-05-01 19:15:02 HD Request # 3 | Intraday download COMPLETE for NQM6. Completion time: 1s. Unique request ID: 2 | 2016-05-01 19:15:02 Removed historical data download ID 2 | 2016-05-01 19:15:02 Real-time Intraday chart data file updates started for NQM6 | 2016-05-01 19:15:02 Opened cached Intraday file: C:\SierraChart\Data\NQM6.scid | 2016-05-01 19:15:02 Intraday chart data file opened for NQM6 | 2016-05-01 19:15:02 Symbol Error - 6EM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:02 Delaying start of download for GCLM6 | 2016-05-01 19:15:02 HD Request # 4 | Downloading Intraday chart data for GCLM6 to the file GCLM6.scid. Service: oec | 2016-05-01 19:15:04 HD Request # 4 | Download start Date-Time: 2016-05-01 18:49:50.000 | 2016-05-01 19:15:04 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2016-05-01 19:15:04 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-05-01 19:15:04 Socket (12) | Connected. | 2016-05-01 19:15:05 HD Request # 4 | Sending historical data logon request message. | 2016-05-01 19:15:05 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-05-01 18:49:50. Record interval: 0. Symbol: GCLM6 | 2016-05-01 19:15:05 HD Request # 4 | Decompressing data. | 2016-05-01 19:15:05 HD Request # 4 | Receiving Intraday data for GCLM6 starting at 2016-05-01 18:49:50 | 2016-05-01 19:15:05 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-05-01 18:49:58 | 2016-05-01 19:15:05 Socket (12) | Shutdown and closed. | 2016-05-01 19:15:05 The network socket for historical data has been closed. | 2016-05-01 19:15:05 HD Request # 4 | Received 351 records from 2016-05-01 18:49:50 to 2016-05-01 19:15:01 (25.2 minutes) and wrote 343 records for GCLM6 | 2016-05-01 19:15:05 HD Request # 4 | Intraday download COMPLETE for GCLM6. Completion time: 1s. Unique request ID: 3 | 2016-05-01 19:15:05 Removed historical data download ID 3 | 2016-05-01 19:15:05 Real-time Intraday chart data file updates started for GCLM6 | 2016-05-01 19:15:05 Opened cached Intraday file: C:\SierraChart\Data\GCLM6.scid | 2016-05-01 19:15:05 Intraday chart data file opened for GCLM6 | 2016-05-01 19:15:05 HD Request # 5 | Downloading Intraday chart data for 6EM6 to the file 6EM6.scid. Service: oec | 2016-05-01 19:15:05 HD Request # 5 | Download start Date-Time: 2016-05-01 18:49:48.000 | 2016-05-01 19:15:05 HD Request # 5 | Using server: ds5.sierracharts.com port 10149 | 2016-05-01 19:15:05 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-05-01 19:15:05 Socket (13) | Connected. | 2016-05-01 19:15:05 HD Request # 5 | Sending historical data logon request message. | 2016-05-01 19:15:05 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2016-05-01 18:49:48. Record interval: 0. Symbol: 6EM6 | 2016-05-01 19:15:05 HD Request # 5 | Decompressing data. | 2016-05-01 19:15:05 HD Request # 5 | Receiving Intraday data for 6EM6 starting at 2016-05-01 18:49:48 | 2016-05-01 19:15:05 HD Request # 5 | Timestamp of first Intraday data file record written: 2016-05-01 18:49:51 | 2016-05-01 19:15:05 Socket (13) | Shutdown and closed. | 2016-05-01 19:15:05 The network socket for historical data has been closed. | 2016-05-01 19:15:05 HD Request # 5 | Received 654 records from 2016-05-01 18:49:48 to 2016-05-01 19:14:59 (25.2 minutes) and wrote 653 records for 6EM6 | 2016-05-01 19:15:05 HD Request # 5 | Intraday download COMPLETE for 6EM6. Completion time: 0s. Unique request ID: 4 | 2016-05-01 19:15:05 Removed historical data download ID 4 | 2016-05-01 19:15:05 Real-time Intraday chart data file updates started for 6EM6 | 2016-05-01 19:15:05 Opened cached Intraday file: C:\SierraChart\Data\6EM6.scid | 2016-05-01 19:15:05 Intraday chart data file opened for 6EM6 | 2016-05-01 19:15:05 |
| [2016-05-02 01:53:22] |
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These are some of the relevant messages: Symbol Error - GCLM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:01 Symbol Error - 6EM6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-05-01 19:15:01 Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#DataFeedNotEntitled Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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