Support Board
Date/Time: Wed, 14 May 2025 06:57:26 +0000
I am Not Connected (sales required)
View Count: 658
| [2016-04-21 09:52:52] |
| hatem hosny - Posts: 57 |
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hi, a massage is given to me that i have to add usage time credit but, i already have usage time of CME data until 30/4 and i have enough credit for other services! Now i am disconnected from the data feed! please verify. hatem |
| [2016-04-21 10:27:32] |
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You need to purchase Sierra Chart usage time. This is separate from the data feed. We temporarily activated your account for one day. Restart Sierra Chart. 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-21 10:27:52
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| [2016-04-21 10:44:32] |
| hatem hosny - Posts: 57 |
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But i already have 82 usd in my credit!.and my all packages cost 70 usd(package+siera datafeed).Soi do not have to add more until 30/4. correct me if i am wrong please. |
| [2016-04-21 10:51:04] |
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We do see that amount on the Additional Services Balance. You do have to pay for usage time. The data feed is separate! Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingCost You can purchase usage time from the Additional Services Balance. To do this, go to this page: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Select the Service Package and Number of Months. Press the Purchase button in the "Pay From Additional Services Balance" frame. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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