Support Board
Date/Time: Wed, 14 May 2025 06:56:22 +0000
SC won't load
View Count: 708
| [2016-04-19 12:58:04] |
| User170575 - Posts: 221 |
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Good morning, I have two instances running--the one with TD will not load this morning--eventually it one of the windows says "not responding" and then when I click on it the windows turn white. The only thing I can think of that I did differently yesterday was leave an open order outstanding. And it still shows in the order section. Your thoughts appreciated, Cy |
| [2016-04-19 16:38:18] |
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Does this happen when a Chartbook is being opened? If so, then refer to: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-19 17:31:45] |
| User170575 - Posts: 221 |
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Yes---I followed your instructions and then tried to find the file that might be causing the load issue. No luck but I did rename the most recent backup that worked fine--and then moved the file. This seems to work fine---but is it OK to do this rather than rebuilding? Thanks again, Cy |
| [2016-04-19 17:55:36] |
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Yes, as long as the backup Chartbook is working. You do not need to rebuild it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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