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Date/Time: Wed, 18 Jul 2018 23:36:40 +0000



SC959

Support Request:
[2013-03-28 17:58:32]
User39772 - Posts: 237
The application crashes after a while. This happened several times after i installed it on w7ultimate.
I have to restart and after a while it crashes again.
[2013-03-28 19:54:45]
Sierra Chart Engineering - Posts: 61891
So if you go back to an earlier version you do not see a problem? To go back to an earlier version, select Help >> Install Previous Version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-29 08:35:26]
Sierra Chart Engineering - Posts: 61891
Please send us the Chartbooks you use during the day to support AT Sierra Chart.com so we can test them. These are located in the Sierra Chart Data folder. They have a CHT extension .

Also please test the RAM memory on your computer.

Does anyone else notice this?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-31 16:31:20]
User39772 - Posts: 237
I tested my RAM via "mdsched" and it seems to be ok. The problems did not appear during the weekend when I used simulated trading. It seems that the problem only appears during market hours when I receive my data streem from IQFeed. Since I did not change anything regarding the previous version, I guess it might have something to do with 959.
[2013-04-01 15:37:55]
User39772 - Posts: 237
Hello, since the market is open it happened twice today. I created a *.DMP file via task manager before I closed the crashed SC. Does it make sense to post this DMP file ?
[2013-04-01 16:02:18]
Sierra Chart Engineering - Posts: 61891
Please send us the Chartbooks you use during the day to support AT Sierra Chart.com so we can test them. These are located in the Sierra Chart Data folder. They have a CHT extension .
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-03 19:53:07]
Sierra Chart Engineering - Posts: 61891

This sounds like it is a GDI leak. Please go to the Windows task manager. Go to the Processes tab. Add the GDI Objects column (View >> Select Columns). See if it continues to increase for the SierraChart.exe process
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 04:02:59]
Sierra Chart Engineering - Posts: 61891
This is now resolved. Please update by selecting Help >> Download Current Version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-04 04:03:11

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