Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 26 Apr 2024 10:59:34 +0000
CTS error messages
View Count: 1807
| [2013-07-05 19:25:17] |
| N!co - Posts: 140 |
|
Hi, Please have a look at the error messages I get I do not mofify anything, still i receive these messages, please note the Time !! they come in 1H intervals What could be the cause ?? There was an error with the order modification: T4 modification failed: Revision Rejected: Order not working. Service order ID: 550D82F3-B8D8-4ADF-846D-2FB8ECCD2449 | 2013-07-05 19:21:23 There was an error with the order modification: T4 modification failed: Revision Rejected: Order not working. Service order ID: 550D82F3-B8D8-4ADF-846D-2FB8ECCD2449 | 2013-07-05 20:21:23 There was an error with the order modification: T4 modification failed: Revision Rejected: Order not working. Service order ID: 550D82F3-B8D8-4ADF-846D-2FB8ECCD2449 | 2013-07-05 21:21:23 |
| [2013-07-05 19:29:17] |
| |
|
Please contact Cunningham Trading Systems or your broker about these particular orders. Give them the service order ID. We have no idea as to what this is about. See this page: http://ctsfutures.com/product_support.aspx Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-06 16:51:11] |
| N!co - Posts: 140 |
|
this is the reply email from CTS ?! Customer Service 23:29 to me, CustomerService We checked on our side and there is no issue. Sierra Charts will need to investigate. CTS on our side is ok and working |
| [2013-07-07 03:38:56] |
| |
|
This does not really say very much. The question is what was the reason for the order modification. If these were orders modified from Sierra Chart, you would see that in the Trade >> Trade Activity Log. You would see a Order Action Source that contains "user order modification". Do you? For the documentation to use this log, refer to: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php In any case, the Sierra Chart Trade Activity Log logs all of the details of order activity and fills from Sierra Chart and received by Sierra Chart from the external trading service. If you have any questions about what you are seeing for live orders, you need to contact your trading service. It does not appear as though CTS did any comprehensive examination of this. It looks as though they just disregarded it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-07 03:40:15
|
To post a message in this thread, you need to log in with your Sierra Chart account: