Support Board
Date/Time: Wed, 14 May 2025 19:55:49 +0000
Chart Download Failure
View Count: 1235
| [2016-04-05 16:48:31] |
| 100 - Posts: 147 |
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SCID CLK6 (rithmic) doesn't seem to work... When I delete SCID CLK6 and when I re-download it, It loads all the way to the present, and then says, download fail. Afterwords, it doesn't update with LIVE data. I can download ESM6 and it plays in real time with live data. Any ideas where this is going wrong? Thanks, -100 |
| [2016-04-05 17:11:11] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 20:53:00] |
| 100 - Posts: 147 |
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Software version: 1307 | 2016-04-05 16:50:45 Uses Old Spreadsheets | 2016-04-05 16:50:45 Usage end date: 2016-04-08 | 2016-04-05 16:50:45 Enabled for: Advanced Features. | 2016-04-05 16:50:45 Enabled for: Advanced Features 2. | 2016-04-05 16:50:45 Enabled for: Sierra Chart Historical Data Service. | 2016-04-05 16:50:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-05 16:50:45 Current selected Data/Trading service: Rithmic Trading | 2016-04-05 16:50:45 Chart Update Interval: 500 | 2016-04-05 16:50:45 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-05 16:50:45 2016-04-05 16:50:45 Local computer time | 2016-04-05 16:50:45 2016-04-05 20:50:45 Local computer time in UTC | 2016-04-05 16:50:45 2016-04-05 16:50:45 Local computer time in SC Time Zone | 2016-04-05 16:50:45 2016-04-05 20:50:45 Server time in UTC | 2016-04-05 16:50:45 Local computer UTC time and Server UTC time difference: 16 seconds. | 2016-04-05 16:50:45 Program path: C:\SierraChart\ | 2016-04-05 16:50:45 Data Files path: C:\SierraChart\Data\ | 2016-04-05 16:50:45 OS Version Number: 6.1 | 2016-04-05 16:50:45 Locale Information: C | 2016-04-05 16:50:45 Checking for new symbol settings for rim | 2016-04-05 16:50:45 Symbol settings are up-to-date for rim | 2016-04-05 16:50:46 Rithmic Trading | Port for executable: 60654 | 2016-04-05 16:50:50 Listening socket (808), port 60654 | Closed. | 2016-04-05 16:50:50 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-04-05 16:50:50 Rithmic Trading | Connecting to the server 127.0.0.1. Port 60654 | 2016-04-05 16:50:52 Socket (4) | Connected. | 2016-04-05 16:50:52 Rithmic Trading | Connected to server. | 2016-04-05 16:50:52 Rithmic Trading | Sending logon request message. | 2016-04-05 16:50:52 Rithmic Trading | Starting the connection process to data and trading service. | 2016-04-05 16:50:52 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-04-05 16:50:52 Rithmic Trading | Connecting to Rithmic 01 US server. | 2016-04-05 16:50:52 Rithmic Trading | Server Alert: Market Data Connection Opened | 2016-04-05 16:50:53 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-04-05 16:50:53 Rithmic Trading | Server Alert: Trading System Connection Opened | 2016-04-05 16:50:53 Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-04-05 16:50:53 Rithmic Trading | Server Alert: PnL Connection Opened | 2016-04-05 16:50:53 Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2016-04-05 16:50:54 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2016-04-05 16:50:54 Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-04-05 16:50:54 Rithmic Trading | Server Name: SC DTC Bridge. | 2016-04-05 16:50:54 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-04-05 16:50:54 Rithmic Trading | Successfully connected. IB='ChuckKespert'. | 2016-04-05 16:50:54 Rithmic Trading | Trading is supported. | 2016-04-05 16:50:54 Rithmic Trading | Order cancel and replace is supported. | 2016-04-05 16:50:54 Rithmic Trading | Connected to data and trading server. | 2016-04-05 16:50:54 Rithmic Trading | OCO Orders supported. | 2016-04-05 16:50:54 Rithmic Trading | Received unknown message type from local socket. Type = 601 | 2016-04-05 16:50:59 Rithmic Trading | Starting real-time market data updates for: CLK6-NYMEX. ID: 1 | 2016-04-05 16:51:15 Intraday data recording state for symbol CLK6-NYMEX is set to download 'Pending'. | 2016-04-05 16:51:15 HD Request # 2 | Downloading Intraday chart data for CLK6-NYMEX to the file CLK6-NYMEX.scid. Service: nymex | 2016-04-05 16:51:15 HD Request # 2 | Download start Date-Time: 2016-04-05 12:32:17.000 | 2016-04-05 16:51:15 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2016-04-05 16:51:15 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2016-04-05 16:51:15 Socket (5) | Connected. | 2016-04-05 16:51:16 HD Request # 2 | Sending historical data logon request message. | 2016-04-05 16:51:16 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-04-05 12:32:17. Record interval: 0. Symbol: CLK16 | 2016-04-05 16:51:16 Rithmic Trading | Server Alert: mrv error : 13. Result text: "permission denied" | 2016-04-05 16:51:16 HD Request # 2 | Decompressing data. | 2016-04-05 16:51:16 HD Request # 2 | Receiving Intraday data for CLK6-NYMEX starting at 2016-04-05 12:32:17 | 2016-04-05 16:51:16 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-04-05 12:32:22 | 2016-04-05 16:51:16 Socket (5) | Shutdown and closed. | 2016-04-05 16:51:16 The network socket for historical data has been closed. | 2016-04-05 16:51:16 HD Request # 2 | Received 60918 records from 2016-04-05 12:32:17 to 2016-04-05 16:41:00 (4.1 hours) and wrote 60916 records for CLK6-NYMEX | 2016-04-05 16:51:16 HD Request # 2 | Intraday download COMPLETE for CLK6-NYMEX. Completion time: 1s. Unique request ID: 1 | 2016-04-05 16:51:16 Removed historical data download ID 1 | 2016-04-05 16:51:16 Real-time Intraday chart data file updates started for CLK6-NYMEX | 2016-04-05 16:51:16 Intraday data recording state for symbol CLK6-NYMEX is set to download 'Pending'. | 2016-04-05 16:51:16 HD Request # 3 | Downloading Intraday chart data for CLK6-NYMEX to the file CLK6-NYMEX.scid. Service: rim | 2016-04-05 16:51:16 HD Request # 3 | Download start Date-Time: 2016-04-05 16:41:00.000 | 2016-04-05 16:51:16 HD Request # 3 | Sending historical data request. Start Date-Time: 2016-04-05 16:41:00. Record interval: 0. Symbol: CLK6-NYMEX | 2016-04-05 16:51:16 Rithmic Trading | Requesting historical Tick data. | 2016-04-05 16:51:16 HD Request # 3 | Error downloading historical Intraday data for CLK6-NYMEX. Error downloading historical Tick data. Error: permission denied | 2016-04-05 16:51:16 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLK6-NYMEX | 2016-04-05 16:51:16 HD Request # 3 | Intraday download COMPLETE for CLK6-NYMEX. Completion time: 0s. Unique request ID: 2 | 2016-04-05 16:51:16 Removed historical data download ID 2 | 2016-04-05 16:51:16 Real-time Intraday chart data file updates started for CLK6-NYMEX | 2016-04-05 16:51:16 |
| [2016-04-06 00:48:56] |
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You need to have the broker authorize the exchange the CL market is on. These are the relevant passages: Rithmic Trading | Starting real-time market data updates for: CLK6-NYMEX. ID: 1 | 2016-04-05 16:51:15
Rithmic Trading | Server Alert: mrv error : 13. Result text: "permission denied" | 2016-04-05 16:51:16 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-06 00:49:10
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