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Date/Time: Sun, 21 Oct 2018 00:54:43 +0000



Can't log Via my Transact Demo account

Support Request:
[2013-03-28 17:28:10]
golan_82 - Posts: 24
Software version: 959 | 2013-03-28 19:27:23
Current Service Package: 5 | 2013-03-28 19:27:23
Usage end date: 2013-04-25 | 2013-03-28 19:27:23
Sierra Chart Historical Data Service is included. | 2013-03-28 19:27:23
Active service: TransAct | 2013-03-28 19:27:23
Time Zone: +02:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2013-03-28 19:27:23
2013-03-28 19:27:23 Local computer clock time | 2013-03-28 19:27:23
2013-03-28 17:27:23 GMT time | 2013-03-28 19:27:23
2013-03-28 19:27:23 Time zone adjusted time | 2013-03-28 19:27:23
Time difference to server time: 1 seconds. | 2013-03-28 19:27:23
Program path: C:\SierraChart\ | 2013-03-28 19:27:23
Data Files path: C:\SierraChart\Data\ | 2013-03-28 19:27:23
OS Version Number: 6.1 | 2013-03-28 19:27:23


Connecting to TransAct... | 2013-03-28 19:27:29
TransAct API Version: | 2013-03-28 19:27:29
TransAct Service - Unable to connect to TransAct (Validate User). TransAct error: (57) This VendorID is Disabled | 2013-03-28 19:27:30
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-03-28 19:27:30
To prevent further connection attempts, select File >> Disconnect. | 2013-03-28 19:27:30
TransAct Service: Disconnected. | 2013-03-28 19:27:30
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-03-28 19:27:30

[2013-03-28 19:46:28]
Sierra Chart Engineering - Posts: 65034
Please contact TransAct support or your broker this error:
TransAct Service - Unable to connect to TransAct (Validate User). TransAct error: (57) This VendorID is Disabled | 2013-03-28 19:27:30
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-29 05:20:17]
golan_82 - Posts: 24
They don't know how to help me
[2013-03-29 09:06:10]
Sierra Chart Engineering - Posts: 65034
Did you contact your broker about this? What did they specifically tell you?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-29 15:30:57]
golan_82 - Posts: 24
They told me to upgrade the software , which I did , but it didn't help
the link to the upgrade is this : http://www.tfutures.com/download.htm
[2013-03-29 15:33:06]
golan_82 - Posts: 24
I Should say that I can login only through the Transact software . which opens the sierrachart automatically , but not through Sierra alone , As I did before
[2013-03-29 22:07:14]
Sierra Chart Engineering - Posts: 65034
So you just have a demo account with TransAct? Do you have a live funded account with them?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-29 22:11:46]
golan_82 - Posts: 24
yes..I have a real account , but it's not active now for lack in money there
so I'm using demo account , which always was fine , till the upgrade they made
[2013-04-01 19:15:40]
Sierra Chart Engineering - Posts: 65034
We have an answer from TransAct about this. In the case of when you want to use a TransAct demo account with Sierra Chart, you need to use Sierra Chart through the TransAct AT version.

The reason they did this has to do with security reasons. You can use a TransAct live account with your own Sierra Chart account separate from the TransAct AT version.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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