Support Board
Date/Time: Mon, 15 Dec 2025 11:25:28 +0000
No Data after update
View Count: 912
| [2016-04-01 19:40:07] |
| motorola7 - Posts: 19 |
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I am not receiving any data after updating to version 1389 from a much older version. Same thing happened after a previous attempt to update. I had to Restore my computer. |
| [2016-04-01 19:48:42] |
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The first thing we want you to do is to follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-01 19:59:25] |
| motorola7 - Posts: 19 |
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ok I updated Symbol Settings and charts were updated but there is no new data incoming. |
| [2016-04-01 20:17:49] |
| motorola7 - Posts: 19 |
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ok after repeating the Symbol Settings update I am now getting data. Another questions: are symbols US30 and USOil still in use? UKoil sems to work. |
| [2016-04-01 20:26:06] |
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US30 and USOil will provide historical and real-time data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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