Support Board
Date/Time: Mon, 12 May 2025 01:15:19 +0000
Issue w/ Sierra Live Data
View Count: 835
| [2016-03-27 22:58:58] |
| Ez - Posts: 53 |
|
not getting live sierra data with Gain or CQG. other platforms are working |
| [2016-03-27 23:23:36] |
| |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-27 23:43:08] |
| |
|
The CME data feed is now working, there is about 30 minutes of missing data and we are going to be patching that later this evening. Issue was caused by a software update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-27 23:43:57] |
| Ez - Posts: 53 |
|
thanks!
|
| [2016-03-28 00:51:52] |
| |
|
The missing Intraday data has now been patched. Follow the instructions here to re-download it: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: