Support Board
Date/Time: Sun, 11 May 2025 19:50:25 +0000
Gain Capital / OEC
View Count: 1923
| [2016-03-10 21:19:45] |
| User51166 - Posts: 33 |
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Hi there, I have problem with my tracking of my trades - if I use Trade Simulation mode on - everything is okay trades are recorded into sierra chart database reports. if I use my OEC demo account (Trade Simulation mode off) orders are execute in sierra and in "OEC trader" but are not visible in sierra chart reports? I would like go live trading next month ,but I need 100% confidence in software. |
| [2016-03-10 22:39:46] |
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So you are not seeing the order fills and other order activity in the Trade >> Trade Activity Log?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-11 19:27:36] |
| User51166 - Posts: 33 |
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in trade activity log for "Trade Simulation mode off" is visible only number of trades but is not calculate profit/loss is shown zero, have look picture
Date Time Of Last Edit: 2016-03-11 19:28:32
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 sierra.png / V - Attached On 2016-03-11 19:26:59 UTC - Size: 230.39 KB - 323 views |
| [2016-03-11 21:07:21] |
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Go to the Trade Activity Tab. At the top left select "Fills". Are all of the fills listed there and do they have a fill price? Next go to the Trades tab and see if there any unmatched fills: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradesTabUnmatchedFill Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-14 09:57:55] |
| User51166 - Posts: 33 |
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I am completely reinstall sierra chart into new directory and there is still same problem - trade position after execution disappear from sierra chart but is in OEC platform.
Date Time Of Last Edit: 2016-03-14 10:06:52
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| [2016-03-14 15:29:35] |
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What you are describing in post #5 looks like a different issue than you reported before? So you do not see your current positions in Trade >> Trade Orders and Positions >> Positions? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-14 15:29:58
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| [2016-03-15 21:43:21] |
| User51166 - Posts: 33 |
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can you please try OEC client with Sierra chart and have look what happen if you do one trade from your software???
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| [2016-03-16 01:32:29] |
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We have done testing in the last week and we do not see a problem when trading from Sierra Chart with OEC.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-16 22:51:12] |
| User51166 - Posts: 33 |
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so you want tell me OEC sim account in the sierra chart are visible all loss/profits and my picture which I am posted last week is wrong?
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| [2016-03-17 04:08:03] |
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Have a look through this thread, and look at the questions you have asked and issues you have raised. Look at our responses. It appears that you have presented about three different issues. And we do not have all of our questions answered. Restate your question again precisely because at this point in time we do not know exactly what you are asking about. We must have very clear and definite questions. Otherwise we cannot help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-17 04:09:01
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