Login Page - Create Account

Support Board


Date/Time: Fri, 19 Apr 2024 01:05:04 +0000



No response to server ping request - CQG

View Count: 1013

[2016-03-07 16:12:20]
Yoda - Posts: 106
This morning starting at 10:39:36EST I started to receive a No response to server ping request (see log below). The data appears to be working and it's not clear why I'm receiving these messages. Any guidance would be appreciated. If I can ignore these messages, is there a way to stop the Trade service log from popping up?


Trade Activity Log file read result: 761 records inserted. 0 records filtered. | 2016-03-07 07:51:07
Trade Activity Log file date-time limits: Sim records date-time limit is 2014-10-24 00:00:00. Non-sim records date-time limit is 2014-10-24 00:00:00. Non-sim fill record date-time limit is 2012-01-28 00:00:00. | 2016-03-07 07:51:07
CQG FIX Trading | CQG User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server | 2016-03-07 10:39:36 *
CQG FIX Trading | CQG User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server | 2016-03-07 10:49:58 *
CQG FIX Trading | CQG User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server | 2016-03-07 10:54:08 *
CQG FIX Trading | CQG User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server | 2016-03-07 11:03:16 *
CQG FIX Trading | CQG User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server | 2016-03-07 11:06:20 *


[2016-03-07 16:48:21]
Sierra Chart Engineering - Posts: 104368
This is interesting. That is actually a message from the CQG server.


To prevent the Trade Service Log from opening, you just need to keep it open and drag it off to the edge of the screen.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account