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Date/Time: Thu, 28 Mar 2024 13:57:52 +0000



Market Profile missing data

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[2016-03-07 12:13:34]
JenRrz - Posts: 3
Good morning,

I opened SC this morning and notice that my TPO and order footprint have a big hole. I see the last bars loaded on the footprint are at 1:15a.m. eastern, followed by current data. It also won't populate the TPO data from part of the overnight either as there is a big gap/hole in the TPO. Over a week ago I updated to the newest version of SC from a very old version, but I haven't made any other changes.
When I "delete & download data" again, the TPO deletes the data that has come through since the charts loaded and still shows the hole.

Any ideas what's going on?

Thank you,

Jen
imageFootpring.png / V - Attached On 2016-03-07 12:11:07 UTC - Size: 51.76 KB - 198 views
Attachment Deleted.
[2016-03-07 17:27:17]
Sierra Chart Engineering - Posts: 104368
OEC/Gain Capital had a server problem earlier which caused this problem.

The missing data problem is now solved. You need to follow the instructions here to re-download the data:
https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart

As a back up you may want to use the Sierra Chart Exchange Data Feed:
Sierra Chart Exchange Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-03-07 17:27:39

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