Support Board
Date/Time: Sun, 11 May 2025 18:41:53 +0000
Market Profile missing data
View Count: 709
| [2016-03-07 12:13:34] |
| JenRrz - Posts: 3 |
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Good morning, I opened SC this morning and notice that my TPO and order footprint have a big hole. I see the last bars loaded on the footprint are at 1:15a.m. eastern, followed by current data. It also won't populate the TPO data from part of the overnight either as there is a big gap/hole in the TPO. Over a week ago I updated to the newest version of SC from a very old version, but I haven't made any other changes. When I "delete & download data" again, the TPO deletes the data that has come through since the charts loaded and still shows the hole. Any ideas what's going on? Thank you, Jen |
 Footpring.png / V - Attached On 2016-03-07 12:11:07 UTC - Size: 51.76 KB - 240 views Attachment Deleted. |
| [2016-03-07 17:27:17] |
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OEC/Gain Capital had a server problem earlier which caused this problem. The missing data problem is now solved. You need to follow the instructions here to re-download the data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart As a back up you may want to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-07 17:27:39
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