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Date/Time: Mon, 22 Apr 2019 07:05:41 +0000



Rithmic data connection issue

Support Request:
[2013-06-29 19:40:06]
User96105 - Posts: 113
Hi, this is a great trading platform, many thanks.

Recently my connection to Rithmic data has been stopping every 30 minutes with this log entry:-
“You have not placed an order within the last 10 days. The trading service you are using requires that you trade....”

I've contacted Optimus about this assuming it was a Rithmic issue, but they say to contact Sierra.

Many thanks,

Tony
[2013-06-29 22:51:45]
Sierra Chart Engineering - Posts: 71060
Please update to the latest version by selecting Help >> Download Prerelease. The notice will now only show if there is 15 days of no trading.

To avoid this notice, submit an order when not in Trade Simulation Mode and then cancel it if you want. It can be a limit order that is away from the market. If you need help with submitting order, let us know and we will give you instructions.

You can even submit an order over the weekend. As long as you put one in, that is all that is necessary even if it gets rejected.

Here is the overview of trading page:
https://www.sierrachart.com/index.php?l=doc/doc_Trading.html

If Sierra Chart users are not trading enough, then all Sierra Chart users will be cut off from Rithmic and Zen fire by the end of this year. We have been warned.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-07-19 18:18:04
[2013-06-30 17:30:46]
User96105 - Posts: 113
Great, thanks. I'm just finishing testing a strategy, so should be trading in the next week or so.


[2013-08-18 11:38:03]
User96105 - Posts: 113
Hi, I'm still not live trading as it's taken me longer than expected to test my strategy. I've just tried to log on to place a "live order" over the weekend, but no joy (see below from the log). Have Rithmic stopped this method circumventing their system?

GSP - Port for executable: 15867 | 2013-08-18 06:10:55
GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-08-18 06:10:55
GSP: Connecting to the server 127.0.0.1. Port 15867 | 2013-08-18 06:10:57
The network socket is connected. | 2013-08-18 06:10:57
GSP: Connected to server. | 2013-08-18 06:10:57
GSP: Sending logon request message. | 2013-08-18 06:10:57
GSP - Starting the connection process to data and trading service. | 2013-08-18 06:10:57
GSP - Logging is enabled. Log file: Rithmic.log | 2013-08-18 06:10:57
GSP - Connecting to Rithmic Production server. | 2013-08-18 06:10:57
GSP - Alert Message: Market Data Connection Opened. | 2013-08-18 06:10:59
GSP - Alert Message: Market Data Connection Login Failed. permission denied | 2013-08-18 06:10:59
GSP Server Info - Server Name: . Server Version: . Provider Name: . | 2013-08-18 06:10:59
GSP - Server protocol version: 2. Client protocol version: 2. There is a protocol match. | 2013-08-18 06:10:59
GSP connection error | 2013-08-18 06:10:59
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-18 06:10:59
To prevent further connection attempts, select File >> Disconnect. | 2013-08-18 06:10:59
GSP: Disconnected from the server. | 2013-08-18 06:10:59
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-08-18 06:10:59

[2013-08-18 12:26:31]
Sierra Chart Engineering - Posts: 71060
Contact your broker about this:
GSP - Alert Message: Market Data Connection Login Failed. permission denied | 2013-08-18 06:10:59

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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