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Direct MessagesDate/Time: Sat, 18 May 2024 21:37:37 +0000
CME Real-time free trial 10 min gap
View Count: 749
| [2016-02-10 08:47:47] |
| User122533 - Posts: 8 |
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Hi , i just signed for the CME emini real-time package trial - fee $42 - , but every time i try to open an ES chart i get the full chart updated up to 10 minutes from present then there is a gap then there is the real time candles updating normally . Why is that ? Is it because i am on free trial ? Thanks
Date Time Of Last Edit: 2016-02-10 09:59:25
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| [2016-02-10 10:58:07] |
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This most likely is because our historical data servers are not up to date with the latest changes to support this new exchange fee. Give us about one hour to get this done. When it is done re-download the data by following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-10 11:01:14] |
| User122533 - Posts: 8 |
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Ok great thanks , can wait not a problem just wanted to know that it wont stay like this .
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| [2016-02-10 11:37:46] |
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The servers have now been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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