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Date/Time: Thu, 18 Jan 2018 10:16:20 +0000



data feed

Support Request:
[2013-03-20 14:19:07]
User95628 - Posts: 7
I cannot connect to my data feed. I have tried disabling the firewalls but it still is not connecting. the following is the log:

Connecting to TD Ameritrade... | 2013-03-20 09:44:33
Logging in... (Step 1 of 3) | 2013-03-20 09:44:33
HttpSendRequest failed: Error code 2: The system cannot find the file specified. | 2013-03-20 09:44:33
Error while attempting to login to TD Ameritrade. | 2013-03-20 09:44:33
TDA service: Login failed. | 2013-03-20 09:44:33
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-03-20 09:44:33
To prevent further connection attempts, select File >> Disconnect. | 2013-03-20 09:44:33
Disconnected from TD Ameritrade. | 2013-03-20 09:44:33
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-03-20 09:44:33

[2013-03-20 17:36:11]
Sierra Chart Engineering - Posts: 56250
Disabling the third-party firewall you are running is not sufficient. You are probably running McAfee or Norton. You will have to completely uninstall that firewall software. Or install Sierra Chart into a different folder on your system. It is very clear what the problem is here. We have lots of experience with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-03-20 17:36:35

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