Support Board
Date/Time: Sat, 10 May 2025 10:35:06 +0000
Losing connection
View Count: 730
| [2016-02-08 11:00:59] |
| User529762 - Posts: 25 |
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Please see sent Log for your review.
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| [2016-02-08 17:04:03] |
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Your system is having a connectivity problem to the CQG FIX server. Here are the relevant messages: CQG FIX: Received a Logout message. Text = RcvTestRequestHeartbeatTimerExpired | 2016-02-08 12:56:10 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-02-08 12:56:10 socket (20) | Shutdown and closed. | 2016-02-08 12:56:10 CQG FIX: Disconnected. | 2016-02-08 12:56:10 Connection to the external service has been lost. | 2016-02-08 12:56:10 CQG FIX Trading | Sending Web API Logoff message. | 2016-02-08 12:56:11 CQG WebAPI websocket (21) | SSL shutdown indicates not able to send 'close notify'. | 2016-02-08 12:56:11 CQG WebAPI websocket (21) | SSL has been shut down. | 2016-02-08 12:56:11 CQG WebAPI websocket (21) | SSL object has been freed. SSL state is now disconnected. | 2016-02-08 12:56:11 CQG WebAPI websocket (21) | Shutdown and closed. | 2016-02-08 12:56:11 CQG FIX Trading | Websocket closed. | 2016-02-08 12:56:11 CQG FIX Trading | Disconnected. | 2016-02-08 12:56:11 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 12:56:11 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-02-08 12:56:13 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-02-08 12:56:13 socket (35) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-02-08 12:56:34 socket (35) | Shutdown and closed. | 2016-02-08 12:56:34 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-02-08 12:56:34 CQG FIX: Disconnected. | 2016-02-08 12:56:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 12:56:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 12:56:34 CQG FIX Trading | Disconnected. | 2016-02-08 12:56:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 12:56:34 If this is an ongoing issue, we can have you switch to the CQG Web API connection. Maybe that would help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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