Support Board
Date/Time: Sat, 10 May 2025 10:48:41 +0000
Missing recent bid/ask volume in ChartDOM for Bund using SierraChart real time data
View Count: 1397
| [2016-02-04 14:27:30] |
| binaryduke - Posts: 378 |
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Hi SierraChart Attached screendump refers. http://www.sierrachart.com/image.php?l=145459584351.png The top ChartDOM is for ZB and is correctly showing recent bid/ask volume on the centre two columns. The lower ChartDOM is for Bund and is not. All the ChartDOMs (and charts) have identical configurations. Broker is CTS T4 with support for SierraChart data to which I subscribe (Eurex with MarketDepth), i.e. the CME/ZB data comes from CTS and Eurex from yourselves. Thanks in anticipation. Regards Lee. Date Time Of Last Edit: 2016-02-04 14:27:42
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| [2016-02-04 18:25:44] |
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Update to version 1365: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Let us know if it resolves the problem. There was another change we made related to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-04 20:00:11] |
| binaryduke - Posts: 378 |
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That's fixed it. Thanks. Lee.
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| [2016-02-07 06:49:05] |
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Problem confirmed resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-07 06:49:35
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