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Date/Time: Tue, 21 May 2024 03:43:10 +0000



Connection to RT data not working

View Count: 657

[2016-02-02 12:54:42]
Adam - Posts: 141
Hi i have just flipped from DTN IQFeed to you guys for my data on CME and ICE.
The $35 is saying activated and the 2 exchanges are also green for go!

i am not getting any FT data. im connected on the 'SC DATA - All Services' on the DTS window

here is my error log:

Requesting market depth updates for: CLH16 if supported. | 2016-02-02 12:48:25
SC Exchange Data | Market Depth data has been rejected for symbol: CLH16. Exchange not authorized. | 2016-02-02 12:48:25
Current selected Data/Trading service: SC Data - All Services | 2016-02-02 12:49:26
HTTP connection to ds01.ddfplus.com:80 (31) | Closed. No error. | 2016-02-02 12:49:27
HTTP connection to ds01.ddfplus.com:80 (31) | Shutdown and closed. | 2016-02-02 12:49:27


cheers
[2016-02-02 13:28:08]
User224937 - Posts: 1
Hello,
I have the same issue. I am connected to SC DATA . All services, charts are loaded but it is not real time. If I am connected to data feed it loads data, but they are around 10 minutes delayed and then it stops to load again.
[2016-02-02 13:47:41]
Sierra Chart Engineering - Posts: 104368
In each of these cases to receive real-time CME data you need to connect to your Live trading account. Refer to:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Integration
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-02-02 13:50:31

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