Support Board
Date/Time: Sat, 10 May 2025 19:18:38 +0000
[Locked] - 6E Contract Problems - Charting and DOM
View Count: 1110
| [2016-02-01 18:17:14] |
| AC95501 - Posts: 28 |
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Dear SC-Team, since a few days I have problems displaying 6E contract correctly in DOM and chart. I attached some screenshots for you. Thanks a lot. |
 chart_6e_201603.png / V - Attached On 2016-02-01 18:16:51 UTC - Size: 8.71 KB - 320 views dom_6e_201603.png / V - Attached On 2016-02-01 18:16:56 UTC - Size: 10.68 KB - 322 views |
| [2016-02-01 18:31:13] |
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Trading Technologies has failed to correct the simple problem causing this. Contact your broker and have them move you over to the CQG trading platform service: CQG Trading Platform Service After that is done you will need to follow the set up instructions to connect to CQG. They are in the link above. You also need to change the symbol of the charts to use the CQG symbols. To do that, follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-01 18:32:08
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| [2016-02-01 18:44:32] |
| AC95501 - Posts: 28 |
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Why do I have to move to CQG? This is not included in AMPs conditions. |
| [2016-02-01 18:59:30] |
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Contact your broker AMP and refer them to this thread. There should not be a problem for them to move you to the CQG system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-01 19:08:50] |
| AC95501 - Posts: 28 |
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Will this problem be solved by TTNet in the near future? Otherwise I have to move to CQG. |
| [2016-02-01 19:15:09] |
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We have no idea. You will need to contact your broker about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-02 07:12:28] |
| User13668 - Posts: 294 |
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User AC95501 See this post here about TT's response: 6E Backfill on TT | Post: 80320 |
| [2016-02-03 17:03:34] |
| User13668 - Posts: 294 |
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Latest update from TT in this thread: Amp/TTNet CME Market Depth Missing | Post: 80552 |
| [2016-02-09 16:42:25] |
| AC95501 - Posts: 28 |
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Thanks for the update post from TT. Charting and pricing works fine. But the TradingDOM looks still weird. Any updates for this? |
| [2016-02-09 18:29:06] |
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What is meant by "weird"? Also, post an image of the Trading DOM by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-22 17:35:16] |
| AC95501 - Posts: 28 |
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The DOM looks like this.
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| 6e_dom_22022016.png / V - Attached On 2016-02-22 17:35:06 UTC - Size: 20.14 KB - 298 views |
| [2016-02-22 17:53:28] |
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Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps And follow the instructions here to apply those settings to the Chart/Trade DOM: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateChartSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-22 17:56:24
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| [2016-02-23 17:04:28] |
| AC95501 - Posts: 28 |
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Thanks, that worked for me fine so far. But why are there 5 digits now? Did the tick size somehow change? |
| [2016-02-23 17:11:58] |
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Yes it did.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-23 17:39:41] |
| AC95501 - Posts: 28 |
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Thanks! One off topic question: What can I do with Trade >> Trading Locked? |
| [2016-02-24 03:52:11] |
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Refer to: https://www.sierrachart.com/index.php?page=doc/doc_TradeMenu.html#TradingLocked Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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