Support Board
Date/Time: Sat, 10 May 2025 19:07:42 +0000
Data problems.
View Count: 784
| [2016-01-20 00:51:32] |
| User63160 - Posts: 9 |
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I have recently (re) signed up for Sierra Charts and am using the full SC data package. I am receiving some data real time - Market statistics - and can get a historical download of ESH16 data, but it does not update real time. I have run through the trouble shooting page and tried everything listed, but can't find the problem. I do receive the error message - incorrect symbol occasionally, but it is the correct symbol, and it does download the historical data. Suggestions? thx. Date Time Of Last Edit: 2016-01-20 03:02:07
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| [2016-01-20 03:01:57] |
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Can you please tell us who your futures broker is. For the reason why we ask this question, refer to: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-20 03:08:47] |
| User63160 - Posts: 9 |
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I am trading through Redi. I have had a Gain and IB account in the past, but not currently. I also am not receiving real time equity quotes. - I.e the Spys.
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| [2016-01-20 03:14:37] |
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We are not familiar with Redi. Therefore, you would have to pay the higher priced CME exchange fees to get the real-time futures data. Refer to: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME For SPY and other US equities/ETFs you need to activate the US Equities exchange: http://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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