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Errors - Bars Repeating and Duration Error

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[2016-01-19 18:44:44] #1 [Go To First Post]
Jimmyz - Posts: 7
Good Morning, Long time user, great platform, seems to be some new error for me though. Version 1354 – Just installed, after these errors occurred on previous version. Deleted and downloaded new data for ES Today at 12:30. Cleared some of the errors on the charts but some still remain. I thought I should report them. The 1 min candlestick bar charts sometimes have a Timeframe Longer than 1 min. It will start building a new bar but the time remaining timer says the bar has, for example 1 min 24 sec till it finishes. Its not a consistent amount of time, sometimes it will say 1 min 15 sec other times its 1 min 10 seconds. You get the idea. I have it displayed on my charts with TR and it counts down till bar completion. Another error that is occurring is the candlestick charts are repeating bars with different timeframes. For instance 10:10 a bar completed on the 5 min chart, 10:15 another bar completed, at 10:20 another bar completes but states that its bar time is 10:10. This occurs at different time frames on the chart and again not a consistent amount of time. Any suggestions you can give would be greatly appreciated. Thanks.


1 Min Errors Jan 19 2016.png / V - Attached On 2016-01-19 18:42:47 UTC - Size: 56.12 KB - 232 views ES Errors 5 min 01.png / V - Attached On 2016-01-19 18:43:01 UTC - Size: 23.67 KB - 248 views 5 Min ES Error 02.png / V - Attached On 2016-01-19 18:43:13 UTC - Size: 34.23 KB - 221 views 5 Min ES Error 03.png / V - Attached On 2016-01-19 18:43:24 UTC - Size: 30.05 KB - 213 views Attachment Deleted.

[2016-01-19 19:25:34] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Sierra Chart no longer supports direct use of the Barchart Data Service which we see you are using. There is the Sierra Chart Exchange Data Feed which you should be using instead: Sierra Chart Exchange Data Feed However, there could be a problem with exchange fees. Do you have a funded futures trading account? And if so with what broker/trading service? Regarding the issue with the Countdown Timer study, that might be related to the time stamping problem but if not, refer to the documentation for it here: https://www.sierrachart.com/index.php?page=doc/doc_TechnicalStudiesReference.html#s201 How do you have Global Settings >> Data/Trade Service Settings >> Other Settings >> Timestamp Using Local Computer Clock set? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-19 19:26:18

[2016-01-19 19:49:24] #3 [Go To First Post]
Jimmyz - Posts: 7
Unfortunately, No I do not have a futures trading account. I will need to stick with Barchart unless I can come up with a solution to use SC data feed. I would like to but something tells me unless I have a futures account, its a no go. There is no >>Other Settings>> in my data/trade service settings.


Data Trade Service Setting Jan 19 2016.png / V - Attached On 2016-01-19 19:48:57 UTC - Size: 21.76 KB - 208 views

[2016-01-19 21:44:45] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We see that Time Stamp Using Local Computer Clock is false in your Sierra Chart. That is what it should be. Post likely we are going to have to look into this using remote assistance. When would be a good time? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-19 22:20:05] #5 [Go To First Post]
Jimmyz - Posts: 7
Thank you. How about 5:30-5:45 EST otherwise we can set up a date and time for another day thanks

[2016-01-19 22:25:42] #6 [Go To First Post]
Jimmyz - Posts: 7
Usually 8:30am EST most mornings I can be available

[2016-01-20 14:53:09] #7 [Go To First Post]
Jimmyz - Posts: 7
Its even worse this morning.


ES 1 Min Worse Jan 20 2016.png / V - Attached On 2016-01-20 14:52:53 UTC - Size: 24.88 KB - 236 views

[2016-01-20 17:30:37] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will be calling today. Please set your telephone number here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-20 21:35:06] #9 [Go To First Post]
Jimmyz - Posts: 7
I reset my internal clock and reloaded the data. After the reload it disappeared and has not occurred again. I will see how tomorrow works and post the results here if it still occurs. Thanks for the response and I will post tomorrow at some time during the day. I update my account information with my phone number as per your request.

[2016-01-20 21:42:27] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK just let us know if you want us to look into this. We know it is some time stamping problem. We want to understand if that is occurring with the historical or real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-22 11:20:37] #11 [Go To First Post]
Jimmyz - Posts: 7
No Problems all day yesterday. If anything changes I will let you know. Thanks for taking the time to respond and help diagnose.

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