Support Board
Date/Time: Fri, 09 May 2025 16:04:20 +0000
Order Cancellation Problem
View Count: 847
| [2016-01-12 07:11:55] |
| JRA - Posts: 97 |
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When I have trading Locked enabled, and give an order on the chart dom, the parent order never goes in to the chart but the child orders passes through, and can't be cancelled until I re enable the trading from the lock state. The trade service log gives the following warning. Could you please confirm 'Trade >> Trading Locked' is enabled | Symbol: [Sim]DAX-201603-DTB-EUR-5 | TradeAccount: Sim1 | InternalOrderID: 93433 | 2016-01-12 09:06:08 * There was an error with the order cancellation: Order cancellation failed. Internal order ID: 93433. Service order ID: . Symbol: [Sim]DAX-201603-DTB-EUR-5 | 2016-01-12 09:06:08 * 'Trade >> Trading Locked' is enabled | Symbol: [Sim]DAX-201603-DTB-EUR-5 | TradeAccount: Sim1 | InternalOrderID: 93434 | 2016-01-12 09:06:08 * There was an error with the order cancellation: Order cancellation failed. Internal order ID: 93434. Service order ID: . Symbol: [Sim]DAX-201603-DTB-EUR-5 | 2016-01-12 09:06:08 * Trade Order Error - Order error: 'Trade >> Trading Locked' is enabled. Internal Order ID: 93432. Service Order ID: (none). Symbol: DAX-201603-DTB-EUR-5 | 2016-01-12 09:06:08 * 'Trade >> Trading Locked' is enabled | Symbol: [Sim]DAX-201603-DTB-EUR-5 | TradeAccount: Sim1 | InternalOrderID: 93433 | 2016-01-12 09:06:35 * There was an error with the order cancellation: Order cancellation failed. Internal order ID: 93433. Service order ID: . Symbol: [Sim]DAX-201603-DTB-EUR-5 | 2016-01-12 09:06:35 * 'Trade >> Trading Locked' is enabled | Symbol: [Sim]DAX-201603-DTB-EUR-5 | TradeAccount: Sim1 | InternalOrderID: 93434 | 2016-01-12 09:06:35 * There was an error with the order cancellation: Order cancellation failed. Internal order ID: 93434. Service order ID: . Symbol: [Sim]DAX-201603-DTB-EUR-5 | 2016-01-12 09:06:35 * 'Trade >> Trading Locked' is enabled | Symbol: [Sim]DAX-201603-DTB-EUR-5 | TradeAccount: Sim1 | InternalOrderID: 93434 | 2016-01-12 09:06:37 * There was an error with the order cancellation: Order cancellation failed. Internal order ID: 93434. Service order ID: . Symbol: [Sim]DAX-201603-DTB-EUR-5 | 2016-01-12 09:06:37 * 'Trade >> Trading Locked' is enabled | Symbol: [Sim]DAX-201603-DTB-EUR-5 | TradeAccount: Sim1 | InternalOrderID: 93433 | 2016-01-12 09:06:39 * There was an error with the order cancellation: Order cancellation failed. Internal order ID: 93433. Service order ID: . Symbol: [Sim]DAX-201603-DTB-EUR-5 | 2016-01-12 09:06:39 * |
| [2016-01-12 10:25:17] |
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This problem has been identified and it is now resolved. We will have a new release out in one or two more days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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