Support Board
Date/Time: Fri, 09 May 2025 16:13:36 +0000
Order Entry Issue
View Count: 752
| [2016-01-08 16:00:08] |
| User24187 - Posts: 54 |
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Here is the issue. I am: 1. Entering a stop limit order via the DOM 2. Order gets triggered. 3. After a few seconds of being triggered, the order is automatically being closed by SC (although I don't want it to be). The SC screen shows zero open positions. 4. The position has not actually closed and is still showing in the IB system. 5. In order to close the position I have to enter a new Stop Limit Order in SC. Please advise ASAP as this error has been very expensive lately. |
| [2016-01-08 18:48:16] |
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You must update to the current version of Sierra Chart to solve this. It is documented here: Notice: Important Update for Interactive Brokers Users | Post: 74190 Here are the instructions to update: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You need to update to the version that uses "New Spreadsheets" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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