Home >> Support Board

Support Board

Date/Time: Sun, 05 May 2024 17:09:02 +0000

How to Post a Message for Support

Trade Order Error - IB error: Order rejected - reason:No such order.

View Count: 1311

[2016-01-08 15:41:31] #1 [Go To First Post]
rc7rader - Posts: 144
Every time I cancel my order or flatten my position, Sierrachart pops out the trade service log with a "Trade Order Error - IB error: Order rejected - reason:No such order." However, my order was cancelled or my position was flattened so why is this error coming out? Below is the trade service log with my IB account in . I'm using version 1350. Trade Activity Log file read result: 697 records inserted. 0 records filtered. \| 2016-01-08 04:46:26 Trade Activity Log file date-time limits: Sim records date-time limit is 2016-01-03 00:00:00. Non-sim records date-time limit is 2015-12-09 00:00:00. Non-sim fill record date-time limit is 2015-10-10 00:00:00. \| 2016-01-08 04:46:26 Interactive Brokers \| Requesting Trade Positions (IB account data updates) for account: \| 2016-01-08 08:40:52 Interactive Brokers \| Received Trade Positions download end message for account * \| 2016-01-08 08:40:52 Interactive Brokers \| Stopping automatic Trade Position updates for account: * \| 2016-01-08 08:40:57 Interactive Brokers \| Requesting Trade Positions (IB account data updates) for account: * \| 2016-01-08 08:40:57 Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-08 08:40:57 Interactive Brokers \| Received Trade Positions download end message for account * \| 2016-01-08 08:40:57 Interactive Brokers \| Stopping automatic Trade Position updates for account: * \| 2016-01-08 08:46:26 Interactive Brokers \| Requesting Trade Positions (IB account data updates) for account: * \| 2016-01-08 08:46:26 Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-08 08:46:26 Interactive Brokers \| Received Trade Positions download end message for account * \| 2016-01-08 08:46:26 Trade Order Error - IB error: Order rejected - reason:No such order. Internal Order ID: 5192. Service Order ID: 3257. Symbol: FB \| 2016-01-08 09:57:18 * Trade Order Error - IB error: Order rejected - reason:No such order. Internal Order ID: 5193. Service Order ID: 3258. Symbol: FB \| 2016-01-08 09:57:18 * Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-08 09:57:32

[2016-01-08 18:40:20] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are going to be looking into this today and seeing how to prevent it. It is harmless. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-08 21:36:49] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This has now been solved and we will have a new release out later today or tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-12 14:51:18] #4 [Go To First Post]
rc7rader - Posts: 144
The error continues when I cancelled and flattened the order. Yes it is harmless but it's distracting when the window keeps coming out. Below is the trade service log. Trade Activity Log file read result: 699 records inserted. 0 records filtered. \| 2016-01-12 07:15:30 Trade Activity Log file date-time limits: Sim records date-time limit is 2016-01-07 00:00:00. Non-sim records date-time limit is 2015-12-13 00:00:00. Non-sim fill record date-time limit is 2015-10-14 00:00:00. \| 2016-01-12 07:15:30 Interactive Brokers \| Requesting Trade Positions (IB account data updates) for account: * \| 2016-01-12 07:27:41 Interactive Brokers \| Received Trade Positions download end message for account * \| 2016-01-12 07:27:41 Interactive Brokers \| Stopping automatic Trade Position updates for account: * \| 2016-01-12 07:27:46 Interactive Brokers \| Requesting Trade Positions (IB account data updates) for account: * \| 2016-01-12 07:27:46 Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-12 07:27:46 Interactive Brokers \| Received Trade Positions download end message for account * \| 2016-01-12 07:27:46 Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-12 09:35:18 Trade Order Error - IB error: Order rejected - reason:No such order. Internal Order ID: 5199. Service Order ID: 3266. Symbol: MO \| 2016-01-12 09:35:33 * Trade Order Error - IB error: Order rejected - reason:No such order. Internal Order ID: 5200. Service Order ID: 3267. Symbol: MO \| 2016-01-12 09:35:34 * Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-12 09:35:48 Interactive Brokers \| Stopping automatic Trade Position updates for account: * \| 2016-01-12 09:37:21 Interactive Brokers \| Requesting Trade Positions (IB account data updates) for account: * \| 2016-01-12 09:37:21 Interactive Brokers \| Received Trade Positions download end message for account * \| 2016-01-12 09:37:21 Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-12 09:37:30 Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-12 09:37:50 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 3271. \| 2016-01-12 09:38:36 Trade Order Error - IB error: Order rejected - reason:No such order. Internal Order ID: 5203. Service Order ID: 3270. Symbol: MO \| 2016-01-12 09:38:36 * Interactive Brokers \| Stopping automatic Trade Position updates for account: * \| 2016-01-12 09:38:42 Interactive Brokers \| Requesting Trade Positions (IB account data updates) for account: * \| 2016-01-12 09:38:42 Interactive Brokers \| Received Trade Positions download end message for account * \| 2016-01-12 09:38:42 Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-12 09:38:51 Interactive Brokers \| Sent reqOpenOrders request \| 2016-01-12 09:45:39 Trade Order Error - IB error: Order rejected - reason:No such order. Internal Order ID: 5206. Service Order ID: 3273. Symbol: M \| 2016-01-12 09:45:45 * Trade Order Error - IB error: Order rejected - reason:No such order. Internal Order ID: 5207. Service Order ID: 3274. Symbol: M \| 2016-01-12 09:45:46 *

[2016-01-12 18:31:46] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This problem was solved, but there are apparently scenarios where it still occurs. We are not sure exactly why this is happening. When we can duplicate it and understand it, we will see how to solve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-13 03:25:00] #6 [Go To First Post]
rc7rader - Posts: 144
Below are the two scenarios when I got the error in the trade service log I posted. I use the trade window with a configuration using attached orders of 1.00 target and 20-cents stop loss as default. I submit a buy stop limit order. With the buy order, the attached orders are also sent to IB with the parent order. 1) Order was filled. I watched price action and didn't like what I was seeing so I decided to hit Flatten on the Trade Window. The current position is closed as well as the attached orders, but Trade Service Log comes out with the error. 2) Price jumped above my buy stop limit and moved far away not filling my order so I hit Cancel on the Trade Window to cancel the order. The Trade Service Log comes out with the error. I hope I gave sufficient details and would help you duplicate the error to solve the problem. Date Time Of Last Edit: 2016-01-13 03:26:18

[2016-01-13 03:43:14] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We actually determined the cause of this after our initial posting. We are thinking of a solution. Thank you for all of these details. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-23 01:10:17] #8 [Go To First Post]
rc7rader - Posts: 144
Hi, any update on this issue?

[2016-01-24 04:28:14] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update to the latest prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: