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Randomly logged in data not coming in though connected

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[2016-01-05 14:57:24] #1 [Go To First Post]
User268341 - Posts: 15
Randomly logged in like usual data not coming in though it says connected. Historical data shows but now updating and DOM doesnt show market just .01 .02 and -.01 -.02. Thanks for your help log posted below tried to disconnect and reconnect didnt work. Software version: 1282 \| 2016-01-05 08:52:10 Uses New Spreadsheets \| 2016-01-05 08:52:10 Usage end date: 2016-02-06 \| 2016-01-05 08:52:10 Enabled for: Advanced Features. \| 2016-01-05 08:52:10 Enabled for: Advanced Features 2. \| 2016-01-05 08:52:10 Enabled for: Sierra Chart Historical Data Service. \| 2016-01-05 08:52:10 Allow Support for Sierra Chart Data Feeds is disabled. \| 2016-01-05 08:52:10 Current selected Data/Trading service: CQG FIX Trading \| 2016-01-05 08:52:10 Chart Update Interval: 500 \| 2016-01-05 08:52:10 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-01-05 08:52:10 2016-01-05 08:52:10 Local computer clock time \| 2016-01-05 08:52:10 2016-01-05 14:52:10 GMT time \| 2016-01-05 08:52:10 2016-01-05 08:52:10 Time zone adjusted time \| 2016-01-05 08:52:10 Time difference to server time: 0 seconds. \| 2016-01-05 08:52:10 Program path: C:\SierraChart\ \| 2016-01-05 08:52:10 Data Files path: C:\SierraChart\Data\ \| 2016-01-05 08:52:10 OS Version Number: 6.1 \| 2016-01-05 08:52:10 Locale Information: C \| 2016-01-05 08:52:10 Checking for new symbol settings for cqg \| 2016-01-05 08:52:10 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2016-01-05 08:52:10 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2016-01-05 08:52:10 Symbol settings are up-to-date for cqg \| 2016-01-05 08:52:11 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2016-01-05 08:52:15 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2016-01-05 08:52:15 socket (2) \| Connected. \| 2016-01-05 08:52:15 CQG FIX: Sending the Logon message. \| 2016-01-05 08:52:15 CQG FIX Trading \| Connected to trading server. \| 2016-01-05 08:52:16 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2016-01-05 08:52:16 Connecting to websocket server. \| 2016-01-05 08:52:16 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2016-01-05 08:52:16 Socket (3) \| Connected. \| 2016-01-05 08:52:16 Socket (3) \| Starting SSL connection. \| 2016-01-05 08:52:16 CQG FIX - FCM name: Advantage \| 2016-01-05 08:52:17 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2016-01-05 08:52:17 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2016-01-05 08:52:17 Socket (3) \| SSL connection established. \| 2016-01-05 08:52:17 Opening websocket. \| 2016-01-05 08:52:17 Sending websocket handshake. \| 2016-01-05 08:52:17 Received websocket handshake acknowledgment. \| 2016-01-05 08:52:17 Web socket state is now open. \| 2016-01-05 08:52:17 CQG FIX Trading \| Websocket connected. \| 2016-01-05 08:52:17 CQG FIX Trading \| Sending market data logon message. \| 2016-01-05 08:52:17 CQG FIX Trading \| Logon successful. \| 2016-01-05 08:52:17 CQG FIX Trading \| Market data session connected. \| 2016-01-05 08:52:17 CQG FIX Trading \| Starting real-time market data updates for: F.US.CLEG16. ID: 1 \| 2016-01-05 08:52:44 CQG FIX Trading \| Sending symbol resolution request for F.US.CLEG16 \| 2016-01-05 08:52:44 HD Request # 2 \| Downloading Historical Daily chart data for F.US.CLEG16. Starting date: 2016-01-04. Service: cqg \| 2016-01-05 08:52:44 HD Request # 2 \| Requesting historical Daily data for CLG16 starting at 2016-01-03 \| 2016-01-05 08:52:44 Intraday data recording state for symbol F.US.CLEG16 is set to download pending. \| 2016-01-05 08:52:44 HD Request # 3 \| Downloading Intraday chart data for F.US.CLEG16 to the file F.US.CLEG16.scid. Service: cqg \| 2016-01-05 08:52:44 HD Request # 3 \| Download start Date-Time: 2016-01-05 08:48:47.000 \| 2016-01-05 08:52:44 HD Request # 3 \| Using server: ds5.sierracharts.com port 10149 \| 2016-01-05 08:52:44 CQG FIX Trading \| Requesting market data for F.US.CLEG16 \| 2016-01-05 08:52:44 HD Request # 2 \| Receiving historical Daily data for F.US.CLEG16 starting at 2016-01-04 \| 2016-01-05 08:52:44 Writing historical Daily data for F.US.CLEG16 to the file F.US.CLEG16.dly \| 2016-01-05 08:52:44 HD Request # 2 \| Received 2 records from 2016-01-04 00:00:00 to 2016-01-05 00:00:00 (2.0 days) and wrote 2 records for F.US.CLEG16 \| 2016-01-05 08:52:44 HD Request # 2 \| Daily download COMPLETE for F.US.CLEG16. Completion time: 0s. Unique request ID: 1 \| 2016-01-05 08:52:44 Removed historical data download ID 1 \| 2016-01-05 08:52:44 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2016-01-05 08:52:44 Socket (4) \| Connected. \| 2016-01-05 08:52:44 HD Request # 3 \| Sending historical data logon request message. \| 2016-01-05 08:52:44 Requesting market depth updates for: F.US.CLEG16 if supported. \| 2016-01-05 08:52:44 CQG FIX Trading \| Requesting market data including full depth for F.US.CLEG16 \| 2016-01-05 08:52:44 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2016-01-05 08:48:47. Record interval: 0. Symbol: F.US.CLEG16 \| 2016-01-05 08:52:45 HD Request # 3 \| Decompressing data. \| 2016-01-05 08:52:45 HD Request # 3 \| Receiving Intraday data for F.US.CLEG16 starting at 2016-01-05 08:48:47 \| 2016-01-05 08:52:45 HD Request # 3 \| Timestamp of first Intraday data file record written: 2016-01-05 08:48:50 \| 2016-01-05 08:52:45 Socket (4) \| Shutdown and closed. \| 2016-01-05 08:52:45 The network socket for historical data has been closed. \| 2016-01-05 08:52:45 HD Request # 3 \| Received 1293 records from 2016-01-05 08:48:47 to 2016-01-05 08:52:43 (3.9 minutes) and wrote 1286 records for F.US.CLEG16 \| 2016-01-05 08:52:45 HD Request # 3 \| Intraday download COMPLETE for F.US.CLEG16. Completion time: 1s. Unique request ID: 2 \| 2016-01-05 08:52:45 Removed historical data download ID 2 \| 2016-01-05 08:52:45 Real-time Intraday chart data file updates started for F.US.CLEG16 \| 2016-01-05 08:52:45 File >> Disconnect selected. \| 2016-01-05 08:54:28 CQG FIX: DisconnectFIX called. \| 2016-01-05 08:54:28 CQG FIX: Sending a Logout message. \| 2016-01-05 08:54:28 CQG FIX Trading \| Sending logoff message. \| 2016-01-05 08:54:28 Socket (3) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-01-05 08:54:28 Socket (3) \| SSL has been shut down. \| 2016-01-05 08:54:28 Socket (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-01-05 08:54:28 Socket (3) \| Shutdown and closed. \| 2016-01-05 08:54:28 CQG FIX Trading \| Websocket closed. \| 2016-01-05 08:54:28 CQG FIX Trading \| Disconnected. \| 2016-01-05 08:54:28 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty \| 2016-01-05 08:54:28 socket (2) \| Shutdown and closed. \| 2016-01-05 08:54:28 CQG FIX: Logged out and disconnected. \| 2016-01-05 08:54:28 CQG FIX: Disconnected. \| 2016-01-05 08:54:28 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2016-01-05 08:54:31 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2016-01-05 08:54:31 socket (5) \| Connected. \| 2016-01-05 08:54:31 CQG FIX: Sending the Logon message. \| 2016-01-05 08:54:32 CQG FIX Trading \| Connected to trading server. \| 2016-01-05 08:54:32 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2016-01-05 08:54:32 Connecting to websocket server. \| 2016-01-05 08:54:32 CQG FIX - FCM name: Advantage \| 2016-01-05 08:54:32 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2016-01-05 08:54:32 Socket (6) \| Connected. \| 2016-01-05 08:54:32 Socket (6) \| Starting SSL connection. \| 2016-01-05 08:54:32 Socket (6) \| SSL connection established. \| 2016-01-05 08:54:32 Opening websocket. \| 2016-01-05 08:54:32 Sending websocket handshake. \| 2016-01-05 08:54:32 Received websocket handshake acknowledgment. \| 2016-01-05 08:54:32 Web socket state is now open. \| 2016-01-05 08:54:32 CQG FIX Trading \| Websocket connected. \| 2016-01-05 08:54:32 CQG FIX Trading \| Sending market data logon message. \| 2016-01-05 08:54:32 CQG FIX Trading \| Logon successful. \| 2016-01-05 08:54:32 CQG FIX Trading \| Market data session connected. \| 2016-01-05 08:54:32 CQG FIX Trading \| Starting real-time market data updates for: F.US.CLEG16. ID: 1 \| 2016-01-05 08:54:32 CQG FIX Trading \| Sending symbol resolution request for F.US.CLEG16 \| 2016-01-05 08:54:32 CQG FIX Trading \| Requesting market data including full depth for F.US.CLEG16 \| 2016-01-05 08:54:32 Intraday data recording state for symbol F.US.CLEG16 is set to download pending. \| 2016-01-05 08:54:35 HD Request # 4 \| Downloading Intraday chart data for F.US.CLEG16 to the file F.US.CLEG16.scid. Service: cqg \| 2016-01-05 08:54:35 HD Request # 4 \| Download start Date-Time: 2016-01-05 08:52:43.000 \| 2016-01-05 08:54:35 HD Request # 4 \| Using server: ds4.sierracharts.com port 10149 \| 2016-01-05 08:54:35 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2016-01-05 08:54:35 Socket (7) \| Connected. \| 2016-01-05 08:54:35 HD Request # 4 \| Sending historical data logon request message. \| 2016-01-05 08:54:35 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2016-01-05 08:52:43. Record interval: 0. Symbol: F.US.CLEG16 \| 2016-01-05 08:54:35 HD Request # 4 \| Decompressing data. \| 2016-01-05 08:54:35 HD Request # 4 \| Receiving Intraday data for F.US.CLEG16 starting at 2016-01-05 08:52:43 \| 2016-01-05 08:54:35 HD Request # 4 \| Timestamp of first Intraday data file record written: 2016-01-05 08:52:44 \| 2016-01-05 08:54:35 Socket (7) \| Shutdown and closed. \| 2016-01-05 08:54:35 The network socket for historical data has been closed. \| 2016-01-05 08:54:35 HD Request # 4 \| Received 620 records from 2016-01-05 08:52:43 to 2016-01-05 08:54:33 (110.0 seconds) and wrote 615 records for F.US.CLEG16 \| 2016-01-05 08:54:35 HD Request # 4 \| Intraday download COMPLETE for F.US.CLEG16. Completion time: 0s. Unique request ID: 3 \| 2016-01-05 08:54:35 Removed historical data download ID 3 \| 2016-01-05 08:54:35 Real-time Intraday chart data file updates started for F.US.CLEG16 \| 2016-01-05 08:54:35 Requesting market depth updates for: F.US.CLEG16 if supported. \| 2016-01-05 08:54:37 CQG FIX Trading \| Requesting market data including full depth for F.US.CLEG16 \| 2016-01-05 08:54:37

[2016-01-05 15:22:05] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Open a new chart for F.US.CLEG16. Does it update in real-time? We are aware CQG had some data problems yesterday. They may be having problems today as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-05 17:09:14] #3 [Go To First Post]
User268341 - Posts: 15
It is now working normally, must been on cqg end. Thank you for your help.

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