Support Board
Date/Time: Fri, 09 May 2025 14:08:02 +0000
Randomly logged in data not coming in though connected
View Count: 730
| [2016-01-05 14:57:24] |
| User268341 - Posts: 15 |
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Randomly logged in like usual data not coming in though it says connected. Historical data shows but now updating and DOM doesnt show market just .01 .02 and -.01 -.02. Thanks for your help log posted below tried to disconnect and reconnect didnt work. Software version: 1282 | 2016-01-05 08:52:10 Uses New Spreadsheets | 2016-01-05 08:52:10 Usage end date: 2016-02-06 | 2016-01-05 08:52:10 Enabled for: Advanced Features. | 2016-01-05 08:52:10 Enabled for: Advanced Features 2. | 2016-01-05 08:52:10 Enabled for: Sierra Chart Historical Data Service. | 2016-01-05 08:52:10 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-01-05 08:52:10 Current selected Data/Trading service: CQG FIX Trading | 2016-01-05 08:52:10 Chart Update Interval: 500 | 2016-01-05 08:52:10 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-05 08:52:10 2016-01-05 08:52:10 Local computer clock time | 2016-01-05 08:52:10 2016-01-05 14:52:10 GMT time | 2016-01-05 08:52:10 2016-01-05 08:52:10 Time zone adjusted time | 2016-01-05 08:52:10 Time difference to server time: 0 seconds. | 2016-01-05 08:52:10 Program path: C:\SierraChart\ | 2016-01-05 08:52:10 Data Files path: C:\SierraChart\Data\ | 2016-01-05 08:52:10 OS Version Number: 6.1 | 2016-01-05 08:52:10 Locale Information: C | 2016-01-05 08:52:10 Checking for new symbol settings for cqg | 2016-01-05 08:52:10 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-05 08:52:10 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2016-01-05 08:52:10 Symbol settings are up-to-date for cqg | 2016-01-05 08:52:11 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-01-05 08:52:15 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-01-05 08:52:15 socket (2) | Connected. | 2016-01-05 08:52:15 CQG FIX: Sending the Logon message. | 2016-01-05 08:52:15 CQG FIX Trading | Connected to trading server. | 2016-01-05 08:52:16 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-01-05 08:52:16 Connecting to websocket server. | 2016-01-05 08:52:16 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2016-01-05 08:52:16 Socket (3) | Connected. | 2016-01-05 08:52:16 Socket (3) | Starting SSL connection. | 2016-01-05 08:52:16 CQG FIX - FCM name: Advantage | 2016-01-05 08:52:17 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2016-01-05 08:52:17 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2016-01-05 08:52:17 Socket (3) | SSL connection established. | 2016-01-05 08:52:17 Opening websocket. | 2016-01-05 08:52:17 Sending websocket handshake. | 2016-01-05 08:52:17 Received websocket handshake acknowledgment. | 2016-01-05 08:52:17 Web socket state is now open. | 2016-01-05 08:52:17 CQG FIX Trading | Websocket connected. | 2016-01-05 08:52:17 CQG FIX Trading | Sending market data logon message. | 2016-01-05 08:52:17 CQG FIX Trading | Logon successful. | 2016-01-05 08:52:17 CQG FIX Trading | Market data session connected. | 2016-01-05 08:52:17 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEG16. ID: 1 | 2016-01-05 08:52:44 CQG FIX Trading | Sending symbol resolution request for F.US.CLEG16 | 2016-01-05 08:52:44 HD Request # 2 | Downloading Historical Daily chart data for F.US.CLEG16. Starting date: 2016-01-04. Service: cqg | 2016-01-05 08:52:44 HD Request # 2 | Requesting historical Daily data for CLG16 starting at 2016-01-03 | 2016-01-05 08:52:44 Intraday data recording state for symbol F.US.CLEG16 is set to download pending. | 2016-01-05 08:52:44 HD Request # 3 | Downloading Intraday chart data for F.US.CLEG16 to the file F.US.CLEG16.scid. Service: cqg | 2016-01-05 08:52:44 HD Request # 3 | Download start Date-Time: 2016-01-05 08:48:47.000 | 2016-01-05 08:52:44 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2016-01-05 08:52:44 CQG FIX Trading | Requesting market data for F.US.CLEG16 | 2016-01-05 08:52:44 HD Request # 2 | Receiving historical Daily data for F.US.CLEG16 starting at 2016-01-04 | 2016-01-05 08:52:44 Writing historical Daily data for F.US.CLEG16 to the file F.US.CLEG16.dly | 2016-01-05 08:52:44 HD Request # 2 | Received 2 records from 2016-01-04 00:00:00 to 2016-01-05 00:00:00 (2.0 days) and wrote 2 records for F.US.CLEG16 | 2016-01-05 08:52:44 HD Request # 2 | Daily download COMPLETE for F.US.CLEG16. Completion time: 0s. Unique request ID: 1 | 2016-01-05 08:52:44 Removed historical data download ID 1 | 2016-01-05 08:52:44 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-01-05 08:52:44 Socket (4) | Connected. | 2016-01-05 08:52:44 HD Request # 3 | Sending historical data logon request message. | 2016-01-05 08:52:44 Requesting market depth updates for: F.US.CLEG16 if supported. | 2016-01-05 08:52:44 CQG FIX Trading | Requesting market data including full depth for F.US.CLEG16 | 2016-01-05 08:52:44 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-01-05 08:48:47. Record interval: 0. Symbol: F.US.CLEG16 | 2016-01-05 08:52:45 HD Request # 3 | Decompressing data. | 2016-01-05 08:52:45 HD Request # 3 | Receiving Intraday data for F.US.CLEG16 starting at 2016-01-05 08:48:47 | 2016-01-05 08:52:45 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-01-05 08:48:50 | 2016-01-05 08:52:45 Socket (4) | Shutdown and closed. | 2016-01-05 08:52:45 The network socket for historical data has been closed. | 2016-01-05 08:52:45 HD Request # 3 | Received 1293 records from 2016-01-05 08:48:47 to 2016-01-05 08:52:43 (3.9 minutes) and wrote 1286 records for F.US.CLEG16 | 2016-01-05 08:52:45 HD Request # 3 | Intraday download COMPLETE for F.US.CLEG16. Completion time: 1s. Unique request ID: 2 | 2016-01-05 08:52:45 Removed historical data download ID 2 | 2016-01-05 08:52:45 Real-time Intraday chart data file updates started for F.US.CLEG16 | 2016-01-05 08:52:45 File >> Disconnect selected. | 2016-01-05 08:54:28 CQG FIX: DisconnectFIX called. | 2016-01-05 08:54:28 CQG FIX: Sending a Logout message. | 2016-01-05 08:54:28 CQG FIX Trading | Sending logoff message. | 2016-01-05 08:54:28 Socket (3) | SSL shutdown indicates not able to send 'close notify'. | 2016-01-05 08:54:28 Socket (3) | SSL has been shut down. | 2016-01-05 08:54:28 Socket (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-05 08:54:28 Socket (3) | Shutdown and closed. | 2016-01-05 08:54:28 CQG FIX Trading | Websocket closed. | 2016-01-05 08:54:28 CQG FIX Trading | Disconnected. | 2016-01-05 08:54:28 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-01-05 08:54:28 socket (2) | Shutdown and closed. | 2016-01-05 08:54:28 CQG FIX: Logged out and disconnected. | 2016-01-05 08:54:28 CQG FIX: Disconnected. | 2016-01-05 08:54:28 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-01-05 08:54:31 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-01-05 08:54:31 socket (5) | Connected. | 2016-01-05 08:54:31 CQG FIX: Sending the Logon message. | 2016-01-05 08:54:32 CQG FIX Trading | Connected to trading server. | 2016-01-05 08:54:32 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-01-05 08:54:32 Connecting to websocket server. | 2016-01-05 08:54:32 CQG FIX - FCM name: Advantage | 2016-01-05 08:54:32 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2016-01-05 08:54:32 Socket (6) | Connected. | 2016-01-05 08:54:32 Socket (6) | Starting SSL connection. | 2016-01-05 08:54:32 Socket (6) | SSL connection established. | 2016-01-05 08:54:32 Opening websocket. | 2016-01-05 08:54:32 Sending websocket handshake. | 2016-01-05 08:54:32 Received websocket handshake acknowledgment. | 2016-01-05 08:54:32 Web socket state is now open. | 2016-01-05 08:54:32 CQG FIX Trading | Websocket connected. | 2016-01-05 08:54:32 CQG FIX Trading | Sending market data logon message. | 2016-01-05 08:54:32 CQG FIX Trading | Logon successful. | 2016-01-05 08:54:32 CQG FIX Trading | Market data session connected. | 2016-01-05 08:54:32 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEG16. ID: 1 | 2016-01-05 08:54:32 CQG FIX Trading | Sending symbol resolution request for F.US.CLEG16 | 2016-01-05 08:54:32 CQG FIX Trading | Requesting market data including full depth for F.US.CLEG16 | 2016-01-05 08:54:32 Intraday data recording state for symbol F.US.CLEG16 is set to download pending. | 2016-01-05 08:54:35 HD Request # 4 | Downloading Intraday chart data for F.US.CLEG16 to the file F.US.CLEG16.scid. Service: cqg | 2016-01-05 08:54:35 HD Request # 4 | Download start Date-Time: 2016-01-05 08:52:43.000 | 2016-01-05 08:54:35 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2016-01-05 08:54:35 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-01-05 08:54:35 Socket (7) | Connected. | 2016-01-05 08:54:35 HD Request # 4 | Sending historical data logon request message. | 2016-01-05 08:54:35 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-01-05 08:52:43. Record interval: 0. Symbol: F.US.CLEG16 | 2016-01-05 08:54:35 HD Request # 4 | Decompressing data. | 2016-01-05 08:54:35 HD Request # 4 | Receiving Intraday data for F.US.CLEG16 starting at 2016-01-05 08:52:43 | 2016-01-05 08:54:35 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-01-05 08:52:44 | 2016-01-05 08:54:35 Socket (7) | Shutdown and closed. | 2016-01-05 08:54:35 The network socket for historical data has been closed. | 2016-01-05 08:54:35 HD Request # 4 | Received 620 records from 2016-01-05 08:52:43 to 2016-01-05 08:54:33 (110.0 seconds) and wrote 615 records for F.US.CLEG16 | 2016-01-05 08:54:35 HD Request # 4 | Intraday download COMPLETE for F.US.CLEG16. Completion time: 0s. Unique request ID: 3 | 2016-01-05 08:54:35 Removed historical data download ID 3 | 2016-01-05 08:54:35 Real-time Intraday chart data file updates started for F.US.CLEG16 | 2016-01-05 08:54:35 Requesting market depth updates for: F.US.CLEG16 if supported. | 2016-01-05 08:54:37 CQG FIX Trading | Requesting market data including full depth for F.US.CLEG16 | 2016-01-05 08:54:37 |
| [2016-01-05 15:22:05] |
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Open a new chart for F.US.CLEG16. Does it update in real-time? We are aware CQG had some data problems yesterday. They may be having problems today as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-05 17:09:14] |
| User268341 - Posts: 15 |
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It is now working normally, must been on cqg end. Thank you for your help. |
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