Support Board
Date/Time: Fri, 31 Oct 2025 00:23:54 +0000
Volume profile compressed at the bottom of the chart
View Count: 1211
| [2016-01-04 17:44:30] |
| Stephan908 - Posts: 46 |
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I tried searching on sierrachart.com and google but didn't find the answer. I'm seeing an issue where certain symbols may have a volume profile display issue and it's stuck @ the bottom of the chart. A quick way I found to fix the problem is change the time frame or toggle the Full/evening session. I have Interactive Brokers for data. Am I doing something wrong? I tried the "delete and download" option too but it didn't help. Thanks.
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| [2016-01-04 18:49:16] |
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This is unusual. Provide an image of the chart at the time you see this, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-04 19:10:24] |
| Stephan908 - Posts: 46 |
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Thank you for the reply. Here's the screenshot of the issue. http://www.sierrachart.com/image.php?l=1451934488534.png If I change the bar period, it will fix it - http://www.sierrachart.com/image.php?l=1451934546564.png |
| [2016-01-04 19:32:37] |
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We now understand what you mean. This is documented here: Interactive Brokers Trading Service: Historical and Real-time Stock/Equities Data Volume Differences Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-04 22:11:49] |
| Stephan908 - Posts: 46 |
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When I compare the volume with another platform, I see a slight difference but not by much so not sure if my volume profile problem is the same as the link provided. If I uncheck "Allow support for Sierra chart Data Feeds" then I definitely see much lower volume. For some reason even when I change "Volume/Open Interest Multiplier" to 100, it won't stick. I go back to Chart >> Chart Settings >> Advanced Settings 2 and it automatically put itself back to 1. The issue is not a huge problem since I just have to hit a button to fix it so I'm not going to worry about it for now. Perhaps I will subscribe to the Sierra Chart Exchange Data Feed in the future and see if that will resolve the issue. Thanks again for your help.
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| [2016-01-04 23:38:32] |
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When you set the Volume multiplier to 100, does it remain until you change the symbol of the chart? It should.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-05 00:28:30] |
| Stephan908 - Posts: 46 |
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You're right. Volume/Open Interest Multiplier only change itself back when I switch symbol. My volume profile issue doesn't occur unless I change to another symbol and then change it back. So I was switching back and forth to replicate the issue. If there's something else I can send in to troubleshoot this, please let me know. If I'm the only one with this problem then I think I can live with it. All I have to do is change the bar period and it's fine until I change to another symbol. Thanks again!
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| [2016-01-05 03:23:26] |
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You can change the Volume Multiplier to 100 for the stock symbol patterns, in the Global Symbol Settings: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-06 20:24:05] |
| Stephan908 - Posts: 46 |
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I trade many different stocks so this method will be a lot of work. Is there a global setting to automatically multiple volume by 100? Thanks!
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| [2016-01-06 21:05:19] |
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You just need to set the Volume Multiplier to 100 for the stock symbol patterns, in the Global Symbol Settings: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php There should only be about five patterns you have to set this on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-07 01:48:24] |
| Stephan908 - Posts: 46 |
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Thanks again. I believe my issue is resolved.
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