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Date/Time: Thu, 02 May 2024 02:42:17 +0000



Volume profile compressed at the bottom of the chart

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[2016-01-04 17:44:30]
Stephan908 - Posts: 46
I tried searching on sierrachart.com and google but didn't find the answer. I'm seeing an issue where certain symbols may have a volume profile display issue and it's stuck @ the bottom of the chart. A quick way I found to fix the problem is change the time frame or toggle the Full/evening session. I have Interactive Brokers for data. Am I doing something wrong? I tried the "delete and download" option too but it didn't help. Thanks.
[2016-01-04 18:49:16]
Sierra Chart Engineering - Posts: 104368
This is unusual.

Provide an image of the chart at the time you see this, by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-01-04 19:10:24]
Stephan908 - Posts: 46
Thank you for the reply. Here's the screenshot of the issue.
http://www.sierrachart.com/image.php?l=1451934488534.png
If I change the bar period, it will fix it -
http://www.sierrachart.com/image.php?l=1451934546564.png
[2016-01-04 19:32:37]
Sierra Chart Engineering - Posts: 104368
We now understand what you mean. This is documented here:
Interactive Brokers Trading Service: Historical and Real-time Stock/Equities Data Volume Differences
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-01-04 22:11:49]
Stephan908 - Posts: 46
When I compare the volume with another platform, I see a slight difference but not by much so not sure if my volume profile problem is the same as the link provided. If I uncheck "Allow support for Sierra chart Data Feeds" then I definitely see much lower volume. For some reason even when I change "Volume/Open Interest Multiplier" to 100, it won't stick. I go back to Chart >> Chart Settings >> Advanced Settings 2 and it automatically put itself back to 1. The issue is not a huge problem since I just have to hit a button to fix it so I'm not going to worry about it for now. Perhaps I will subscribe to the Sierra Chart Exchange Data Feed in the future and see if that will resolve the issue. Thanks again for your help.
[2016-01-04 23:38:32]
Sierra Chart Engineering - Posts: 104368
When you set the Volume multiplier to 100, does it remain until you change the symbol of the chart? It should.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-01-05 00:28:30]
Stephan908 - Posts: 46
You're right. Volume/Open Interest Multiplier only change itself back when I switch symbol. My volume profile issue doesn't occur unless I change to another symbol and then change it back. So I was switching back and forth to replicate the issue. If there's something else I can send in to troubleshoot this, please let me know. If I'm the only one with this problem then I think I can live with it. All I have to do is change the bar period and it's fine until I change to another symbol. Thanks again!
[2016-01-05 03:23:26]
Sierra Chart Engineering - Posts: 104368
You can change the Volume Multiplier to 100 for the stock symbol patterns, in the Global Symbol Settings:
http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-01-06 20:24:05]
Stephan908 - Posts: 46
I trade many different stocks so this method will be a lot of work. Is there a global setting to automatically multiple volume by 100? Thanks!
[2016-01-06 21:05:19]
Sierra Chart Engineering - Posts: 104368
You just need to set the Volume Multiplier to 100 for the stock symbol patterns, in the Global Symbol Settings:
http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php

There should only be about five patterns you have to set this on.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-01-07 01:48:24]
Stephan908 - Posts: 46
Thanks again. I believe my issue is resolved.

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