Support Board
Date/Time: Fri, 09 May 2025 14:13:12 +0000
Missing chart data for wholw day session
View Count: 695
| [2015-12-21 05:37:15] |
| User417540 - Posts: 13 |
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Hi SC. Missing data again for SFE futures. Tried re-downloading but not working.
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 UploadImage.png / V - Attached On 2015-12-21 05:36:03 UTC - Size: 39.88 KB - 277 views |
| [2015-12-21 06:16:08] |
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We are working on this now. Please give us about 10-30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-21 06:34:40] |
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The data will be available in about 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-21 06:50:38] |
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We have the historical data now working. Right-click on the chart before the missing data and select Delete and Download Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-21 06:52:49
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| [2015-12-21 21:59:21] |
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This problem has now been solved for good. After going over this with CQG we realized the issue was on our side. It only affected one symbol because AP was the first in the list.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-21 21:59:40
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