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CQG Fix trading fix problem. I can not be connected

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[2015-12-10 20:44:24] #1 [Go To First Post]
User184761 - Posts: 11
I can not be connected. I have this message. Checking for new symbol settings for cqg \| 2015-12-10 15:39:25 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-12-10 15:39:25 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-12-10 15:39:25 Symbol settings are up-to-date for cqg \| 2015-12-10 15:39:25 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-12-10 15:39:30 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-12-10 15:39:30 socket (2) \| Connected. \| 2015-12-10 15:39:30 CQG FIX Trading FIX: Sending the Logon message. \| 2015-12-10 15:39:30 CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. \| 2015-12-10 15:39:30 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-12-10 15:39:30 socket (2) \| Shutdown and closed. \| 2015-12-10 15:39:30 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-12-10 15:39:30 CQG FIX Trading FIX: Disconnected. \| 2015-12-10 15:39:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-10 15:39:30 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-10 15:39:30 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-12-10 15:39:30 CQG FIX Trading \| Disconnected. \| 2015-12-10 15:39:30 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-12-10 15:39:30 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-12-10 15:39:30 Can someone help me.

[2015-12-10 20:56:45] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We want to confirm that you do have a CQG account? If so, then this indicates the username is not correctly entered: CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. \| 2015-12-10 15:39:30 Follow the instructions here for entering your CQG username: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-10 21:15:36] #3 [Go To First Post]
User184761 - Posts: 11
They send me the information by email. I use exactly the same. Call them but can not resolve this problem. I don't know what to do.

[2015-12-10 23:04:10] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Who is your broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-11 00:05:13] #5 [Go To First Post]
User184761 - Posts: 11
Ironbeam

[2015-12-11 00:11:26] #6 [Go To First Post]
User184761 - Posts: 11
I have to try again with them tomorrow morning around 9 AM central time. I called to CQG customer services and they provided to me the username but now I have problem with the password. They suppose to help me tomorrow morning (Ironbeam). Lets see what happen.

[2015-12-11 00:20:52] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK just let us know if you need help from us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-11 00:23:48] #8 [Go To First Post]
User184761 - Posts: 11
I will. Thanks so much!!

[2015-12-11 18:04:18] #9 [Go To First Post]
User184761 - Posts: 11
CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-12-11 13:00:21 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-12-11 13:00:21 socket (2) \| Connected. \| 2015-12-11 13:00:21 CQG FIX Trading FIX: Sending the Logon message. \| 2015-12-11 13:00:21 CQG FIX Trading \| Connected to trading server. \| 2015-12-11 13:00:21 CQG FIX Trading \| Connecting to market data server. \| 2015-12-11 13:00:21 Connecting to websocket server. \| 2015-12-11 13:00:21 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-12-11 13:00:21 CQG FIX Trading FIX - FCM name: Ironbeam \| 2015-12-11 13:00:21 Socket (3) \| Connected. \| 2015-12-11 13:00:21 Socket (3) \| Starting SSL connection. \| 2015-12-11 13:00:21 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-12-11 13:00:22 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-12-11 13:00:22 Socket (3) \| SSL connection established. \| 2015-12-11 13:00:22 Opening websocket. \| 2015-12-11 13:00:22 Sending websocket handshake. \| 2015-12-11 13:00:22 Received websocket handshake acknowledgment. \| 2015-12-11 13:00:22 Web socket state is now open. \| 2015-12-11 13:00:22 CQG FIX Trading \| Websocket connected. \| 2015-12-11 13:00:22 CQG FIX Trading \| Sending market data logon message. \| 2015-12-11 13:00:22 CQG FIX Trading \| Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. \| 2015-12-11 13:00:22 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-11 13:00:22 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-11 13:00:22 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-12-11 13:00:22 CQG FIX Trading FIX: Sending a Logout message. \| 2015-12-11 13:00:22 Socket (3) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-12-11 13:00:22 Socket (3) \| SSL has been shut down. \| 2015-12-11 13:00:22 Socket (3) \| SSL object has been freed. SSL state is now disconnected. \| 2015-12-11 13:00:22 Socket (3) \| Shutdown and closed. \| 2015-12-11 13:00:22 CQG FIX Trading \| Websocket closed. \| 2015-12-11 13:00:22 CQG FIX Trading \| Disconnected. \| 2015-12-11 13:00:22 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty \| 2015-12-11 13:00:22 socket (2) \| Shutdown and closed. \| 2015-12-11 13:00:22 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-12-11 13:00:22 CQG FIX Trading FIX: Disconnected. \| 2015-12-11 13:00:22

[2015-12-11 18:04:32] #10 [Go To First Post]
User184761 - Posts: 11
Now I have this message

[2015-12-11 18:26:25] #11 [Go To First Post]
User184761 - Posts: 11
One detail. When I leave in blank Data Connecction details I can connect the platform.

[2015-12-11 18:39:22] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant error message: CQG FIX Trading \| Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. \| 2015-12-11 13:00:22 * We will contact Iron Beam about this. Unless you wanted to use the Sierra Chart Exchange Data Feed for market data?: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-11 18:53:02] #13 [Go To First Post]
User184761 - Posts: 11
Hi, Now is working. Thanks!!!!

[2015-12-11 18:58:07] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK this is good. We wonder if they actually acted upon it, this fast. Would not seem so but perhaps they did. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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