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Date/Time: Fri, 03 May 2024 21:51:04 +0000



I can not access to AMP/TT account

View Count: 753

[2015-12-10 14:38:40]
User368248 - Posts: 46
Hello.
I am receiving this message:
Can you help me ?
( I already checked with ampfutures and they report me all its ok with account )
Thanks

#######

AMP/TTNet | Connecting. | 2015-12-10 14:33:56
TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-12-10 14:33:56
TT FIX Data socket (4) | Connected. | 2015-12-10 14:33:56
TT FIX Data: Sending the Logon message. | 2015-12-10 14:33:56
TT FIX Data: Received a Logout message. Text = You are not allowed to log in at this time. A Forced Logoff has been applied to your user. | 2015-12-10 14:33:56
TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2015-12-10 14:33:56
TT FIX Data socket (4) | Shutdown and closed. | 2015-12-10 14:33:56
TT FIX Data: Disconnected. | 2015-12-10 14:33:56
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 14:33:56
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 14:33:56
TT FIX Data: DisconnectFIX called. | 2015-12-10 14:33:56
TT FIX Trading: DisconnectFIX called. | 2015-12-10 14:33:56
[2015-12-10 17:36:57]
Sierra Chart Engineering - Posts: 104368
Most certainly your account is not OK.

The server is reporting this:

TT FIX Data: Received a Logout message. Text = You are not allowed to log in at this time. A Forced Logoff has been applied to your user. | 2015-12-10 14:33:56

Contact your broker about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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